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Hotel Jobs in Nairobi, Kenya - Fairmont Hotels

Laundry Attendant

Responsibilities
·         Consistently offer professional, friendly and engaging service
·         Carry out various functions with in the Laundry department
·         Sort soiled linen, label and make ready for pick up
·         Operate towel folders as required
·         Set aside and report any damaed or marked linen
·         Load / unload washing machiens and dryers as required

·         Follow departmental policies, procedures and service standards
·         Report necessary maintenance items
·         Following all safety and sanitation policies
·         Other duties as assigned
Qualifications
·         Previous experience in housekeeping an asset
·         Excellent communication and organizational skills
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to work well under pressure in a fast paced environment
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
·         Certificate in laundry machine operator
Physical Aspects of Position (include but are not limited to)
·         Constant standing and walking throughout shift
·         Frequent lifting and carrying up to 30 lbs
·         Frequent kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Eligible to work in Kenya

Operations Director

Responsibilities
·         Manage the cost effective and efficient operation of the Hotel in order to maximize guest satisfaction, employee engagement and satisfaction and EBITDA
·         Actively participate in the strategic planning and on-going development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues.
·         Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment.
·         Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times.
·         Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests.
·         Direct operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan.
·         Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
·         With the respective Executive Committee members, play a lead role in the management of Rooms and Food & Beverage initiatives.
·         Work closely with the Controller to ensure labour forecasts are completed to company standard for presentation to GM and in line with revenue and service expectations.
·         Coordinate the planning and implementation of capital projects.

·         Responsible for guest relations and for handling guest response alerts within the require time lines.
·         Coordinate bi-weekly leadership and weekly divisional meetings.
·         Monitor and act on staffing levels and productivity targets.
·         Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans.
·         Plan and coordinate events for various celebrations throughout the year, such as, but not limited to, holiday celebrations, cultural festivals.
·         In consultation with the General Manager, direct and oversee the performance of the Departmental Heads. This includes preparing and conducting the annual LEAD review.
·         Co-Chair the Hotel’s Environmental Committee.
·         Oversees all outside partnership relationships connected with services to the guest or colleagues
·         Function as a key member of the Hotel Executive Committee and leadership team.
Qualifications
·         Previous experience is an asset
·         3 years experience as a Division Head, ideally with International Operations experience.
·         Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, CES results
·         Clear working knowledge of budget planning and execution
·         Exceptional communication, interpersonal and guest handling skills
·         Ability to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitably.
·         Self-confident, proactive, and able to prioritize and make effective decisions
·         Ability to build strong relationships, interact and influence others at all levels of the organization
·         Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint
·         University/College degree in a related discipline. Bilingual ability an asset
Visa Requirements: Eligible to work in Kenya

Hostess

Responsibilities
·         Consistently offer a professional, friendly greeting and engaging service
·         Understand the Server’s tasks in the outlet
·         Understand shift end reports in the outlet and the POS system
·         Assist guests regarding food and beverage menu items in an informative and helpful way
·         Have knowledge of all menu items, garnishes, contents and preparation methods
·         Follow outlet policies, procedures and service standards
·         Follow all safety and sanitation policies when handling food and beverage
·         Other duties as assigned
Qualifications
·         Previous service experience an asset
·         Previous Point of Sale System experience an asset
·         Excellent communication and organizational skills
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
·         Constant standing and walking throughout shift
·         Occasional lifting and carrying up to 20 lbs
·         Occasional kneeling, pushing, pulling
·         Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Eligible to work in Kenya

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