Laundry Attendant
Operations Director
Hostess
·
Consistently offer professional,
friendly and engaging service
·
Carry out various functions with in
the Laundry department
·
Sort soiled linen, label and make
ready for pick up
·
Operate towel folders as required
·
Set aside and report any damaed or
marked linen
·
Load / unload washing machiens and
dryers as required
·
Follow departmental policies,
procedures and service standards
·
Report necessary maintenance items
·
Following all safety and sanitation
policies
·
Other duties as assigned
Qualifications
·
Previous experience in housekeeping
an asset
·
Excellent communication and
organizational skills
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work cohesively with
fellow colleagues as part of a team
·
Ability to work well under pressure
in a fast paced environment
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
·
Certificate in laundry machine
operator
Physical Aspects of Position (include
but are not limited to)
·
Constant standing and walking
throughout shift
·
Frequent lifting and carrying up to
30 lbs
·
Frequent kneeling, pushing, pulling,
lifting
·
Occasional ascending or descending
ladders, stairs and ramps
Visa Requirements: Eligible to work
in Kenya
Operations Director
·
Manage the cost effective and
efficient operation of the Hotel in order to maximize guest satisfaction,
employee engagement and satisfaction and EBITDA
·
Actively participate in the strategic
planning and on-going development of the hotel, including revenue forecasting,
ensuring the delivery of our environment commitments, overseeing the health,
safety and security of our guests and colleagues.
·
Lead and support all departments in
the achievement of their financial and operational targets via effective
organizational development, policy and procedural development, and appropriate
colleague training activities, thus ensuring our shareholders receive their
return on investment.
·
Clearly demonstrate to guests and
colleagues a commitment to service excellence through the effective
implementation and delivery of Fairmont Hotels & Resorts Core Standards at
all times.
·
Foster a winning, solution-oriented
work environment, motivating and engaging colleagues to continuously deliver
the best possible service to our guests.
·
Direct operational needs to ensure
compliance with the hotel’s Annual Budget and Strategic Plan.
·
Ensure that monthly financial
outlooks for Rooms and Food & Beverage are on time, on target and accurate.
·
With the respective Executive
Committee members, play a lead role in the management of Rooms and Food &
Beverage initiatives.
·
Work closely with the Controller to
ensure labour forecasts are completed to company standard for presentation to
GM and in line with revenue and service expectations.
·
Coordinate the planning and
implementation of capital projects.
·
Responsible for guest relations and
for handling guest response alerts within the require time lines.
·
Coordinate bi-weekly leadership and
weekly divisional meetings.
·
Monitor and act on staffing levels
and productivity targets.
·
Create, update and ensure timely
awareness of the hotel’s business continuity plan as well as its emergency and
crisis management plans.
·
Plan and coordinate events for
various celebrations throughout the year, such as, but not limited to, holiday
celebrations, cultural festivals.
·
In consultation with the General
Manager, direct and oversee the performance of the Departmental Heads. This
includes preparing and conducting the annual LEAD review.
·
Co-Chair the Hotel’s Environmental
Committee.
·
Oversees all outside partnership
relationships connected with services to the guest or colleagues
·
Function as a key member of the Hotel
Executive Committee and leadership team.
Qualifications
·
Previous experience is an asset
·
3 years experience as a Division
Head, ideally with International Operations experience.
·
Proven record to coordinate multiple
departments to make gains towards targeted GSI, GOP, CES results
·
Clear working knowledge of budget
planning and execution
·
Exceptional communication,
interpersonal and guest handling skills
·
Ability to motivate developing
leaders to act as entrepreneurs while innovating guest oriented solutions
creatively and profitably.
·
Self-confident, proactive, and able
to prioritize and make effective decisions
·
Ability to build strong
relationships, interact and influence others at all levels of the organization
·
Computer literacy a must, with a
strong knowledge of Word, Excel, Word, Outlook and PowerPoint
·
University/College degree in a
related discipline. Bilingual ability an asset
Visa Requirements: Eligible to work in Kenya
Hostess
·
Consistently offer a professional,
friendly greeting and engaging service
·
Understand the Server’s tasks in the
outlet
·
Understand shift end reports in the
outlet and the POS system
·
Assist guests regarding food and
beverage menu items in an informative and helpful way
·
Have knowledge of all menu items,
garnishes, contents and preparation methods
·
Follow outlet policies, procedures
and service standards
·
Follow all safety and sanitation
policies when handling food and beverage
·
Other duties as assigned
Qualifications
·
Previous service experience an asset
·
Previous Point of Sale System
experience an asset
·
Excellent communication and
organizational skills
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure
in a fast paced environment
·
Ability to work cohesively as part of
a team
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
Physical Aspects of Position (include
but are not limited to):
·
Constant standing and walking
throughout shift
·
Occasional lifting and carrying up to
20 lbs
·
Occasional kneeling, pushing, pulling
·
Occasional ascending or descending
ladders, stairs and ramps
Visa Requirements: Eligible to work
in Kenya