Customer Service Associates
Location: Nairobi
Location: Nairobi
Industry: BPO
Our client, an online dating company
that operates 35 niche dating websites based on religion, ethnicity, lifestyle
and special interests is looking for enthusiastic and self-motivated
individuals to work on shift basis as Customer Service Associates.
Key Responsibilities
·
Screening and moderating user
submitted content, answering support requests and performing support functions.
·
Moderating and screening written user
content on Profiles
·
Moderating and screening user
submitted photos
·
Answering Online Help Requests
·
Answering Incoming Telephone calls
and support requests
·
Processing Testimonials (depending on
language)
·
Various support tasks assigned
·
Maintaining high level
professionalism with clients
Key Skills and Qualifications
·
Must be Internet and Computer
literate.
·
Degree or Diploma in a
business-related field
·
Ability to respond promptly to
customer inquiries
·
A passion for Customer Service with
outstanding problem-solving skills, documentation skills, quality focus, as
well as information analysis skills.
·
Outstanding work ethics (reliable,
motivated, professional and ability to work under minimum supervision)
·
Ability to handle and resolve
customer complaints promptly
·
Ability to work with multiple tabs
and multiple browsers efficiently in a web browser-based support system (speed
and accuracy are important)
·
Ladies are highly encouraged to
apply.
To apply, send your CV only to
applications@flexi-personnel.com before 10th January 2019.
Clearly indicate the exact position
(Customer Service Associate) applied for and your minimum salary expectation on
the subject line.
NB: Flexi Personnel does not charge
candidates for job placements.