Customer Relations Manager
Nature of Job: Full time
Nature of Job: Full time
Job Location: Nairobi
Salary Range: 50-70K
Job Summary
Our
client a manufacturing company in Nairobi, is seeking to recruit a suitably
qualified and experienced individual for the role of Customer Relations Manager
to ensure outstanding customer satisfaction by maintaining strong working
relationships as well as to guide and lead team members to deliver services
that meet and exceed the customer requirements.
Responsibilities
·
To provide excellent customer service
in sales and after-sales situations
·
To respond to general customer
inquiries and complaints in a timely manner and to resolve issues to
satisfaction of customer based on company policy
·
To lead a team of customer service
representatives; manage and train them
·
To project a professional company
image
·
Managing client relationships to
build a reputation for excellent service and generate repeat business
·
Accurately respond to questions and
assist customers with product queries
·
Maintain complete and accurate
customer correspondence data
·
Assist sales team in business
acquisitions, planning, retention and management.
·
Maintaining a professional
appearance, behavior, and conduct
·
Effectively work with peers in a team
focused environment
·
Assist in making major business
decisions
Qualifications
·
Time management skills
·
3-5 years’ experience as a customer
service team leader
·
Resulted -oriented
·
High implementation capability
·
Good problem analysis and problem
solving skills
·
Good (verbal and written)
communication skills and Interpersonal Skills
·
Ability to maintain confidentiality
·
Bachelor’s degree or Diploma from an
accredited university
·
Fluency in English and Swahili
·
Prior customer relations experience
How to Apply
If
you meet the above skills, qualifications and experience, forward CV to recruitment@britesmanagement.com
Only
the shortlisted candidates will be contacted