Company: Moko Home + Living
Position: Customer Engagement Officer
Position: Customer Engagement Officer
Location: Mombasa Rd, Nairobi
WHO WE ARE
Moko Home + Living is a growing
company bursting with innovation, creativity and passion. Our customers dream
of a better night’s sleep, a welcoming place to host their guests, a fun and
safe place for their children to play. But they tell us this isn’t easy – they
have to settle for low-quality furnishings or break the bank. Join us in
building the products, the brand and the network to put quality living within
everyone’s reach.
Here’s what our team has accomplished
in the few years since our founding:
·
Reached over 100,000 Kenyan homes
with our products
·
Attracted global investment to
continue fueling our growth and vision
·
Supported the growth of over 200
small furniture businesses across the country
·
Grown from a start-up to mid-sized
company
WHAT YOU’LL DO
We’re looking to add
customer-oriented, analytical people to our Customer Engagement team. You’ll be
motivated by building relationships with a portfolio of long-term customers –
whether they are hustling in Gikomba or running a major supermarket.
You’ll take pride in keeping
everyone’s accounts in order – making sure the dozens of clients you manage are
fully stocked while keeping on top of their account payments. Most importantly,
you’ll be eager to take on more responsibility and grow your career as part of
our team.
THE ROLE IN BRIEF
Manage Client Accounts
·
Take responsibility for placing
orders according to credit rules and credit limit established by your
supervisor
·
Manage customers’ payment schedule
and ensure that customers adhere to credit limits
·
Build long-term relationships with
clients and service recurring order needs
·
Provide all customer support required
by the clients in your portfolio
Network Within the Industry and
Identify New Clients
·
Build and grow relationships within
the furniture manufacture industry
·
Use industry networks and other means
to generate new leads on an on-going basis
·
Develop a strong understanding of
competitors and competing products on the market
Present Products to Prospective
Customers
·
Pursue leads, research prospects and
make initial introductory calls
·
Make product presentations which show
an in-depth understanding of our products and the client’s needs
·
Offer recommendations to your
supervisor about creditworthiness of new customers
·
Close relationships and coordinate
orders with our warehouse
CAREER GROWTH + COMPENSATION
Moko invests in building the capacity
and skills within our team. Your manager will invest significant time in your
career development. We provide constant, actionable feedback delivered through
mentorship from the management team.
Because of our rapid growth, we
constantly have new roles opening up and opportunities in many functions. This
results in fast career growth for those who are ready to take up the challenge.
ARE YOU OUR DREAM CANDIDATE?
·
A preference for 1-2 years’
experience in a role with sales or customer relations responsibilities
·
Extremely strong interpersonal skills
and success developing productive professional relationships
·
A mature professional who can comfortably
relate with business owners and senior purchasing managers
·
Strong analytical skills and
attention to detail—ability to analyse customer statements and proactively
identify and address issues with customer accounts
·
Proficient with Microsoft Word and
Excel
·
Eager to join a quickly-growing
organization and team
Please visit our website moko.co.ke/careers and
apply through our online form, Apply Here – All Positions.