Company Name: Safepak Limited
Position Title: Customer
Care Representative
Position Type: Full time
Reports to: Sales & Admin Manager
Department: Administration
Location: Nairobi
General Responsibilities / Duties
·
Managing incoming calls and customer
service inquiries.
·
Identifying and assessing customers’
needs to achieve satisfaction.
·
Writing down customer orders and
issue the orders to dispatch.
·
Ensuring that the payments for cash
sales are done before receipts for any order are generated.
·
Coordinate on delivery of customer’s
order to ensure all the deliveries have been done on time.
·
Give instructions in the evening to
ensure all trucks have been loaded in the evening for the morning deliveries.
·
Build sustainable relationships and
trust with customer accounts through open and interactive communication.
·
Provide accurate, valid and complete
information by using the right methods/tools.
·
Meet personal /customer service team
sales targets and call handling quotas.
·
Handle customer complaints, provide
appropriate solutions and alternatives within the time limits, follow up to
ensure resolution, keep records of customer interactions, process customer
accounts and file documents.
·
Follow communication procedures,
guidelines and policies.
·
Recommends potential products to
management by collecting customer information. Contributes to team effort by
accomplishing related results as needed.
·
Take extra mile to engage customers.
Requirements
·
Diploma / Degree in customer care or
related field
·
At least 2years experience in a FMCG
·
Must be above 30years.
How to Apply
Email your CV to hr@ke.safepakgroup.com