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Call Center Agents Jobs in Nairobi

Luganda Speaking Call Center Agents (Residing in Kenya)

Location: Nairobi
Our client, an international organization who is a leading provider of data services is seeking to recruit Luganda Speaking Call Center Agents.
Duties and Responsibilities
·         Assist our client’s community and help resolve inquiries empathetically, accurately and on time

·         Become and remain knowledgeable about the client’s products and community standards
·         Make well balanced decisions and personally driven to be an effective advocate for our community
·         Investigate and resolve issues that are reported on client platform such as requests for account support and reports of potentially abusive content
·         Respond to user inquiries with high quality, speed, empathy and accuracy
·         Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
·         Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

·         Enforce client’s Terms of Use by carefully monitoring reports of abuse on the site
·         Review the reported content within agreed turnaround times and standards of quality
·         Identify inefficiencies in workflows and suggest solutions
·         Recognize trends and patterns, and escalate issues outside the company policy to the global team
Qualifications and Experience
·         Between 18-28 years
·         Must speak English and Luganda.
·         Must come from a low-income community
·         High school education mandatory. College education an advantage
·         Must be currently unemployed or working as a casual
·         Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
·         High affinity and cultural awareness of political/social situation regarding the relevant market/region
To apply, click on the following link https://flexi-personnel.jb.skillsmapafrica.com/Job/Index/27110 on or before 24/12/2018
NB: Flexi Personnel does not charge candidates for job placement

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