Help Desk Administrator
Our client is a leading ICT Solutions provider in East Africa region and has retained a top position in Top 100 mid-size companies listing in Kenya for the last six years consecutively.
Our client is a leading ICT Solutions provider in East Africa region and has retained a top position in Top 100 mid-size companies listing in Kenya for the last six years consecutively.
They
are seeking to recruit a highly talented professional to fill in the following
position in their Nairobi office:
Reporting
to the Technical Manager, this job position is responsible for acting as point
of contact for clients and internal staff to gain assistance to enquiries,
troubleshooting and solving of problems. The job holder will also provide
support on any consulting and training, communicate job completion timings and
ensure successful completion of the same.
Responsibilities
·
Receiving Machines for repair,
managing supplier contracts such as office space, fleet management services,
utilities and houses
·
Label the booked machines and all the
accessories and hand them over to the workshop supervisor for repair.
·
Preparing and sending out quotations
to clients and constantly following up on the same
·
Liaising with Accounts department to
invoice against quotations sent to clients
·
Ensuring that the records of all
clients are well maintained
·
Filing all new client service orders
and worksheets within the given timelines
·
Recording complaints or enquiries
from the clients
·
Fiscalizing and activating ETR
machines
·
Providing effective training to the
new clients on ETR machines
·
Preparing reports on machine
received, dispatched, pending and any other status
Qualifications
·
Degree or diploma in Computer Study
or related filed
·
Qualification in CompTIA’s A+
·
Network+ certifications
·
Knowledge in Helpdesk Systems
·
Good knowledge in remote assistance
tools
·
Good knowledge in customer care and
front desk management
·
ITIL certification will be an added
advantage
How to Apply
Interested
candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading “HELP DESK ADMINISTRATOR” by 18th December 2018 clearly indicating their current and expected
remuneration, daytime telephone contacts and addresses of three referees. Only
shortlisted candidates will be contacted.