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Safaricom Jobs in Nairobi, Kenya

Revenue Management Product Development Engineer

We are pleased to announce the following Job Opportunity in Digital IT Department within the Technology Division.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
Brief Description

Reporting to the Manager -Product Development under Revenue Management, the position holder will work with the product development team to design, configure and deploy new products and services in accordance to the user requirements.  It is expected the Candidate to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey.
Responsibilities
·         Product development.
·         Configuration of new products and services
·         Reviews and contribute to the test cases, based on the services in scope.
·         Execution of SITs and supporting the UATS of new products & services
·         Ensuring quality and accuracy and that all customer related issues have been addressed.
·         Deep understanding of customer operations.
·         Passion to work with the team members
Qualifications
·         A degree in IT, computer science, Telecommunication or Electrical Engineering
·         Strong Linux/Unix skills, scripting
·         Strong database skills
·         Software development skills; Java or python programming is a must
·         Strong analytical and problem solving abilities.
·         Excellent verbal and written communication skills.
·         Team player.
·         Organized and detail oriented.
·         Experience of Huawei Convergent Billing System (CBS) will be an added advantage
·         Knowledge of GSM technologies
How to Apply

Revenue Management Support Engineer
We are pleased to announce the following Job Opportunity in Digital IT Planning and Delivery Department within the Technology Division.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Manager – Support Revenue Management, the position holder will work with the Revenue Management Support, planning and products team and will be expected discharge duties towards supporting and maintaining the system within the set KPIs. 

Responsibilities
·         Support and maintenance of the revenue management system
·         Implementation and integration of new hardware/software
·         Installation and integration projects
·         Optimization of existing systems and Internal Process Improvement
·         Addressing customer complains
·         Bill run
·         Ensuring uptime of the revenue management systems
·         Responding to Faults and on call for emergency response
·         Optimization and automation of operational tasks
·         Analyze IN network on a weekly basis against the KPI
·         Reporting on systems performance, tickets and incidents
Qualifications
·         A degree in IT, computer science, Telecommunication or Electrical Engineering
·         Strong Linux/Unix skills, scripting
·         Strong database skills
·         Software development skills; Java or python programming is a must
·         Strong analytical and problem solving abilities.
·         Excellent verbal and written communication skills.
·         Team player.
·         Organized and detail oriented.
·         Experience of Huawei Convergent Billing System (CBS) will be an added advantage
·         Knowledge of GSM technologies
How to Apply

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