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Safaricom Jobs in Nairobi, Kenya

Products Engineer

We are pleased to announce the following vacancy in the VAS Product Development and Solutions department within theTechnology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Manager – VAS Product Development, VAS Solutions, the position holder shall develop and integrate VAS Products & Services offered to Safaricom customers with the goal of delivering high quality solutions within approved schedules. VAS Products & Services comprise of all Value Added Services which include, but not limited to, Messaging, USSD, Content delivery, Voice (RBT, IVR & Media exchange), Video, Device management and IOT solutions.

·         Development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan.  Actively participate in defining strategy, roadmaps and architecture design for the VAS products.
·         Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
·         Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
·         Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
·         Accurately document products & services developed & delivered ensuring they follow DevOps Cycle.
·         Embrace a DevOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
·         Develop and continuously update a knowledge base of best practice for VAS products and Service development.
·         Collaborate with both Technical and Business teams to ensure seamless deployment of products.
·         BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
·         2 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
·         Software Engineering methodologies including Agile-oriented development.
·         Proficiency in networking protocols – TCP/IP, DNS and load balancing.
·         Working knowledge in Unix systems and Databases – Oracle, MySQL.
·         Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
·         Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent.
·         3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.
How to Apply


We are pleased to announce the following vacancy in the Infrastructure and Cloud Solutions, Digital IT department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Manager – Database Administration, the position holder will be responsible for Administration, Performance tuning, Capacity planning, management and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), Business Intelligence (BI) Systems, CRM, Fraud Management, Revenue Assurance, POS, E-Commerce and all other IT database systems. The databases span from Oracle, MySQL, Microsoft SQL, PostgreSQL, Cassandra and Hadoop related database platforms.
·         Database administration and support lifecycle including backup/recovery automation/and maintenance.
·         Supporting the development, system test, user acceptance, training, and production database environments.
·         Ensure 99.99% availability maintained for all critical databases;
·         Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
·         Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
·         Ensure 90% of tickets closure is maintained;
·         Identify and implementing Best Practices for Database Administration Liaise with vendor’s i.e. Cisco as 3rd level escalations.
·         Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures;

·         Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration;
·         Ensure Conformance to security standards for databases and data integrity;
·         Develop retention policies and architecture for all systems, whilst maintaining BCP;
·         Ensure regular reviews on ILM policies conducted;
·         Ensure dimensioning of systems is done periodically based on demand experienced and projected;
·         Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.
·         Degree in Computer Science or Technical Related Field;
·         With at least 4 years’ hands on Experience in Managing large databases;
·         Experience in Nosql databases, Mysql and other OpenSource databases platforms
·         Experience in Oracle RAC, Dataguard, RMAN and Engineered systems.
·         Experience in Linux/Unix Operating system.
·         Database Systems Administration Techniques – understanding of DB Performance tuning on various Operating Systems, good troubleshooting skills, Database Migration and ILM techniques
·         Attention to details and analytical thinking.
·         Certifications –OCP, OCE; EXADATA Administration; MSSQL Server Administration; Hadoop Administration; Linux/ UNIX certification
How to Apply

Digital Media

We are pleased to announce the following vacancy in  Brand and Marketing Communication  within the Consumer Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Job Description
Reporting to Manager-Digital, the position holder will oversee digital media buying for the consumer business unit across all digital channels.
·         Setting up and launching online advertising campaigns on the various digital platforms
·         Set up and launch app download and re-engagement campaigns.
·         Create customized media strategies and media plans based on the campaign objective and business goal.
·         Monitor and analyse online marketing and campaign performance data
·         Adopt and execute the best creative solutions that can drive Top-Of-Mind Awareness and return on investment strategies.
·         Monitor and evaluate dynamic trends and benchmarks in the digital industry
·         Conduct in-depth Search Engine Optimization and Search Engine Marketing.
·         Prepare campaign business insight reports
·         Budget and supplier management
·         A bachelor’s Degree. (A business related disciplines with an IT/Commercial bias will be an added advantage)
·         Must have more than 5 years continuous experience in digital media buying ,optimization and translating digital activities to business results
·         Digital marketing background in search, social, display, email, mobile and video advertising
·         Proven track record in meeting/exceeding monthly, quarterly and annual revenue goals
·         Technically proficient in Campaign Management tools like Google Adwords, Facebook Business Manager and Twitter Ads, as well as Digital Marketing related reporting tools.
·         Excellent interpersonal and communication skills
·         Quick and efficient decision maker.
·         Works well under pressure and tight deadlines.
How to Apply

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