Extreme Clean is looking for Clients
Supervisors to be responsible for managing
all outlet customer service duties and for delivering an excellent customer
service experience to the clients.
Key Responsibilities;
Key Responsibilities;
·
To report to the Operations Manager
·
To welcome in all incoming clients
·
To upsell all our packages to the
clients
·
To key in ALL NEEDED data into the
system
·
To fill in the customer job cards and
organize them in the correct order
·
To place the plate number sticker on
the customer keys correctly
·
To market the location
·
To handover the car to the client
once it has been cleaned
·
To give quality feedback to the
operations supervisor
·
To send daily sales report
·
To do daily banking on time
·
To check on customer valuables and
ensure they are untouched
·
To get customer feedback on the
service offered
·
To advertise promotional offers to
every client
Qualifications / Requirements;
·
Certificate/Diploma in Public
Relations or any other related field would be an added advantage
·
Experience in a customer service role
·
Excellent interpersonal and customer
service skills
·
Excellent verbal and communication
skills
·
Reliable IT literacy
·
Good leadership and management skills
·
Excellent problem solving skills
Extreme
Clean is looking for Car
Wash Attendantsto be responsible for delivering an
excellent customer service and car wash experience to the clients.
Key Responsibilities
·
Provide excellent service to
customers.
·
Ensure client’s cars and valuables
are treated with utmost care.
·
Handle car wash equipment with utmost
care.
·
Approach the customer in an efficient
and courteous manner when needed to.
·
Carefully check on car wash equipment
and report any problems.
·
Arrange premises setting and maintain
cleanliness in the carwash area. ·
·
Resolve customer satisfaction
complaints immediately they arise and where necessary report to the
supervisors.
·
Ensure proper utilization of
detergents.
·
Market the carwash services outside
the outlet when required to.
Qualifications / Requirements
·
KCSE Certificate.
·
Holders of a Driver’s Licence have an
added advantage
·
Good communication skills
·
Good problem solving skills
Extreme
Clean is looking for Operational
Supervisors to be responsible for managing
all outlet operations and for delivering an excellent Car wash experience to
the clients.
Key Responsibilities
·
To report to the Operations Manager
·
Exercise leadership amongst the team
members
·
Delegation of the various duties
·
Move car into the washing unit
·
Paying attention to key details in
the car wash processes
·
Placing the job card on the dashboard
·
To make all the orders related to the
operations
·
To make quality checks on jobs done
·
To ensure the drainage area is
cleared every day
·
To ensure discipline and punctuality
among staff.
·
To ensure there is a shift schedule
and there are enough attendants at the car wash every time
·
To ensure machines are handled with
care and proper usage of detergents
·
To ensure the car wash process is
being followed
·
To Report any breakdown of machines
in real time
·
Ensuring cleanliness in the car wash
area and among staff
·
To carry out the meter reading of the
electricity and water
·
Request for casuals from Operations
Manager/HR
·
Developing and encouraging team work
·
To ensure the whole team has received
lunch on weekends
Qualifications / Requirements
·
Certificate / Diploma in Business
Management / Business Administration or any other related field will be an
added advantage
·
Experience in a leadership
(supervisory / management) role
·
Must have a Driving Licence and have
at least 2 years’ driving experience
·
Excellent Verbal and Communication
skills
·
Reliable IT Literacy
·
Strong leadership and Management
skills.
·
Excellent problem solving skills
·
Good Customer service skills
To Apply: Send
an application to operationssupervisor@extremeclean.co.ke
Subject
Title of the email must be Application Operations Supervisor
Application MUST include:
·
Updated copy of CV in PDF format
·
Cover Letter
·
National ID
·
Drivers Licence.
Note: Attach
the following documents in one single PDF-File to the email
