Customer Care Assistant
Our client in real estate is urgently looking for a Customer service Assistant to join their dedicated job.
Our client in real estate is urgently looking for a Customer service Assistant to join their dedicated job.
Salary: 20-30K
Responsibilities
·
Professionally handle incoming
requests from customers and ensure that issues are resolved both promptly and
thoroughly.
·
Thoroughly and efficiently gather
customer information, access and fulfill customer needs, educate the customer
where applicable to prevent the need for future contacts and document
interactions through contact tracking.
·
Troubleshoot customer issues over the
phone.
·
Maintain a balance between company
policy and customer benefit in decision making.
·
Handles issues in the best
interest of both customer and company.
·
Continuously evaluate and identify
opportunities to drive process improvements that positively impact the
customer’s experience.
Qualifications
·
Highly developed sense of
integrity and commitment to customer satisfaction.
·
Demonstrated passion for
excellence with respect to treating and caring for customers.
·
Ability to communicate clearly and
professionally, both verbally and in writing.
·
Has a pleasant, patient and friendly
attitude.
·
Strong decision making and analytical
abilities.
How to Apply
If
qualified kindly send CV to vacancies@jantakenya.com clearly indicating’ Customer Care’ on the subject line.
