Sheer Logic Management Consultants is
seeking to engage dynamic individuals for Customer
Care Executive Position for one of our
clients.
Stations: Nyeri, Kitale and Malindi
Stations: Nyeri, Kitale and Malindi
Salary: 24,000
Contract: 6 months
The Job purpose can be categorized as
follows:-
Service and Standards
·
The Showroom Customer Care Executive
is responsible for meeting the Customer Care Department Standards.
·
To ensure consistent standards of
service excellence through implementation of continuous improvement
initiatives.
Business Link
·
As the first point of contact to the
customer, acts as a link between the customer and the business.
·
Keeps management informed of
schedules, priorities, and problems.
·
Participates in performance
appraisals.
Direct impact on the business
·
Responsible for growth of business through
retention and relationship building.
·
Accountable for company assets e.g
stocks,
Educational Qualifications
·
University Degree in business or
equivalent
·
A minimum of 2½ years’ experience in
retail sales and customer service (experience in a telecommunication industry
would be an added advantage)
·
IT literacy
·
Able to operate in a performance
driven organization
·
Working knowledge of English &
Kiswahili( a third language e.g. French, Spanish e.t.c will be an added
advantage)
·
Natural Customer Service oriented; on
delivery of an exceptional service experience
·
Strong analytical skills and problem
solving skills
·
High personal standards and goal
oriented
·
Excellent interpersonal skills
·
Excellent and effective
communications skills; both orally and in writing
·
Excellent organizational and time
management skills
To Apply:
If you believe your career objectives
match this exciting position, please forward your application and detailed C.V
stating your current position, remuneration, contact details by 23rd November
2018 to the Sheer Logic Management Consultants E- Mail:
recruitment@sheerlogicltd.com clearly marking –“Customer Service Executive” on
the subject line.
Only short-listed candidates will be
contacted.
Sheer Logic is an Equal opportunity
employer.
