Recruitment by Telkom Kenya, Nairobi

MVNO Commercial Manager

Reporting to:Head of Carrier Sales

Division: Carrier Services.

Role Purpose: 

Reporting to the Head of Carrier Sales, the MVNO Commercial Manager will be responsible for the revenues, strategy tracking and any changes, commercial engagements and customer relationships with MVNO brands across consumer, ethnic and B2B segments – directly and through MVNE aggregators. The role holder will be responsible for onboarding and management of MVNO business.

Responsibilities

Reporting & Analysis

·         Responsible for successful on-boarding of the identified MVNO as per the Company governance process.

·         Responsible for definition and delivery of interdepartmental KPIs (SLA and other contracts’ deliverables)

·         Responsible for billing accuracy, revenue assurance and revenue collection.

·         Responsible for management and development of customer relationship.

·         Execute MVNO projects within budgets (Revenues & Cost)

·         Develop & define pricing & revenue models for MVNOs and MVNEs partners

·         Define metrics for periodic review of MVNOs financial and ethical performance

·         Understanding  the customer segment and providing support in business case development & developing value propositions

·         Guide the design of MVNO/MVNE solutions to address business needs and goals.

·         Develop & define in conjunction with Revenue Assurance robust governance systems & processes for billing, revenue collection, settlement and reporting between the MVNOs, MVNE & Telkom

·         Execute seamless on boarding process for customers end to end covering the quote to bill process

·          Develop and maintain guidelines and criteria for vetting of new potential MVNOs

Requirements

·         Bachelor’s degree or above in related field. MBA or equivalent post-degree qualifications is highly desirable

·         Minimum 5 years’ relevant experience in Telecom industry, background in Telecom Sales/Product/Operations in Carrier/Wholesale/Enterprise business

Unique Skills

·         Excellent skills in business analysis, and business case formulation

·         Excellent verbal and written communication skills, with ability to develop relationships and formerly present findings and recommendations at executive and C-level

·         Results orientated, proactive, self-motivated, attention to details and a good team-player

·         Strong commercial and contractual negotiator with considerable experience managing external relationships within the Wholesale / MVNO / Technology sector

·         Experience of running engaging workshops that engage mid/senior level customer staff.

·         Ability to operate effectively and cross-functionally with all levels of management, both internally and externally.

Technical Support Specialist

Region:Nairobi

Reporting to:Senior Manager Mobile Financial Services

Band:3

Department:Technology Division

Who We Are

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

About This Role

We are seeking an individual who is dynamic by nature and passionate about people with a track record of delivering results to join our Technology team. The incumbent will be responsible for the administration and support of services within MFS. This is a key role in the overall execution of the Technology strategy and will require an individual with excellent communication and analytical skills.

Responsibilities

·         Provide technical support for both hardware and software issues users encounter.

·         Manage configuration and operation of software applications within Mobile Financial Services domain.

·         Automation of complex, manual and error-prone processes.

·         Monitor the daily performance of services/applications and respond immediately to security or usability concerns.

·         Manage application, database and network systems to ensure high availability and quality of services.

·         New requirements elicitation, analysis and documentation.

·         Provide proactive and reactive data, application and hardware management support.

·         Upgrade systems and processes as required for enhanced functionality and security issue resolution.

·         Work with various teams to prepare a technology roadmap and be responsible for delivery of the same.

·         Manage vendors to ensure delivery of product & service quality.

·         Onboard and support integration partners in a bid to build a digital payments ecosystem.

·         Report on project status, and service performance regularly.

·         Respond to and resolve help desk requests.

Requirements

·         Bachelor of Science Degree in Computer Science, Computer Engineering, Information Technology or a related technical field from accredited university.

·         A minimum of 2 years’ experience in the telecommunications industry

Professional Knowledge

·         Proven working experience as a system administrator on Unix/Linux.

·         Proven working experience as a network administrator (Cisco certification).

·         Hands-on experience with database standards and end user applications (Oracle, MYSQL, POSTGRESSQL, Cassandra, MongoDB).

·         Excellent knowledge of data backup, recovery, security and integrity

Professional Skills

·         Familiarity with database design, documentation and coding.

·         Problem solving skills and ability to think algorithmically

·         Excellent communication skills.

Head of Usage & Retention

Region:Nairobi

Reporting to: Chief Marketing Officer

Band:4.2

Department:Marketing

Role Purpose

The Head of Usage & Retention will support the formulation and execution of marketing strategies for Telkom across all product and services as well as all market segments. Managing a comprehensive Telkom Kenya Wide Customer Lifecycle management strategy for voice and non-voice both from a people, process and technology perspective. This role manages all the aspects impacting on the product and services marketing to ensure the elimination of barriers to achieve sales targets, from the deployment of the product and services to the market for awareness of the product and channel execution for trade presence.

Responsibilities

·         Alignment of products and services to ensure optimal profitability while remaining competitive in the market

·         Management of product life cycle

·         Ensure marketing campaigns are executed within budget limits

·         Implement new offers to increase revenue, reduce churn, increase customer base and acquisition

·         Prepare marketing plans including GTM plans for new products and offerings

·         Ensure marketing campaigns are aligned to increase the customer experience, acquisition and retention for all departments

·         Develop relevant products offerings to increase the customer experience, acquisition and retention for all departments

·         Oversee the development, monitoring and analyses of customer need analyses through regular interactions, customer surveys, customer complaints analyses and sales behaviour to and ensure customer journey improvement

·         Ensure timely execution and follow through of offers and campaigns within the products and services portfolio

·         Produce and present pre-opportunity studies for new market, revenues assessment, customer needs and value proposition including high-level product description

·         Develop, monitor and execute marketing strategies to support the full Customer Lifecycle involving all relevant stakeholders

·         Oversee the development, monitoring and execution of the relevant product and service offering concerning pricing, communication strategy and the go to market strategy, distribution and marketing mix

·         Provide guidelines to departments concerning campaigns and monitor compliance

·         Identify and implement optimisation opportunities within the campaigns and inform relevant stakeholders

·         Assist in developing  budget projections and prepare business cases for validation

·         Prepare the relevant reporting with analyses for all levels of the business i.e. board, exco, opscom, operational

·         Develop and manage launch plans: internal training and awareness, regulatory dossier, communication and PR plans for launch, sales objectives per channel, distribution of products

Requirements

·         Bachelor’s degree in Marketing, Business or related field from a recognized institution

·         6-8 years’ experience in Marketing Management, Campaign Management, Customer Lifecycle Management

Professional Skills

·         Strong market perception and understanding to select actions with the highest chances of success and growth

·         Good knowledge of product marketing basics: marketing mix, exploiting market research materials

·         Excellent communication / presentation skills (oral & written)

How to Apply

Application should be sent by 23^rd October 2018, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.

Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.

This position is open to Kenyan citizens only.