Recruitment by Telkom Kenya, Nairobi

Agency Business Manager 

Region: Nyanza & Central

Reporting to: Regional Sales Manager

Department: Mobile Sales

Role Purpose

This position is responsible for delivering T-Kash targets through effective acquisition and management of mobile money agents, merchants and business accounts within the region.  Sell and manage the distribution of Telkom product and services to resellers and distributors within the assigned region.

Responsibilities

·         Achieve the sales targets and revenues as set by management (measured occasionally through Agent/merchant acquisition site wise recharges and acquisitions)

·         Effectively manage the identification and recruitment of agents and merchants, targeting key organizations and institutions as well as top performing mobile money outlets and high traffic retail stores.

·         Ensure that the Agent Network in the Region is managed by the Distribution team through identifying and troubleshooting poorly performing outlets.

·         Forecast and monitor sales for the relevant market segments for assigned region and key customers.

·         Effectively  manage 3^rd party resources allocated i.e. assigned channel partner resources, supplier resources

·         Ensure all agents operate at their agreed levels, as per key agent indicators; i.e. enough float, registrations and transactions.

·         Forecast and maintain sales plans and stock levels with key customers for the assigned region.

·         Compile and execute action plans to grow the customer and partner footprint for the assigned region.

Qualifications

·         Bachelor’s Degree in Commerce, Marketing, Accounting or a related field from a recognized Institution.

·         Minimum of 5 years’ experience in Marketing Management, Sales Management.

·         Should be able to demonstrate understanding of the role to deliver commercial and brand objectives

·         Knowledge of ethics and corporate governance ethos.

·         Strong communication and presentation skills.

·         Capacity to propose solutions, make advices

Professional Skills

·         Representing/Selling the company products to dealers, retailers; Implementing/Coordinating sales initiatives; Influencing/Advising customers on company products & services

·         ​Problem solving/Designing solutions to sales related issues arising in the course of work to the satisfaction of customers; Planning route plans, sales promos & initiatives

Core Network Manager

Region: Nairobi

Reporting to: Head of Network Planning & Implementation

Band: 4.2

Department: Technology Division

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

About This Role

The Manager-Core Network Planning will provide Strategic and Operational Leadership to ensure the efficient and effective planning of the core Mobile (Voice and Data) and Fixed line voice network in line with the business requirements (required timelines, budget constraints and quality standards). Systems include MSC, HLR, SGSN, GGSN, SSW, MGW, IMS etc.).

What You Will Do

Strategic Planning

·         Ensure future proof Core network design to guarantee deliverables are met according to customer requirements both internal and external

·         Active participation in expansion and growth of the network

·         Translate TKL’s Business plan and subscriber growth assumptions into:

Roles

Strategically drive the Design and plan for cost efficient/least cost core, to support rollout with a 5+ year time horizon taking cognizance of technology developments.

Capacity Planning and network architectural design

·         Maintains capacity and functionality requirements timeously and ahead of traffic for the PS Core, CS Core network according to departmental KPI’s in line with the company elements

·         Develop policies on the deployment of selected equipment

·         Approve detailed Product and Service design (route sizes, etc.)

·         Approve equipment configurations to be ordered from supplier(s) including cost control

·         Ensures that all the licensing requirements are met and controls budget directly related to any upgrades or licensing requirements, mission, objectives and customer satisfaction indices

·         Sufficient headroom according to KPI’s to provide flexibility in customer and traffic growth

Vendor Management

·         Participate as technical lead in all procurement negotiations with vendors and select vendors based on technical expertise and ability to rollout

Core Network Rollout

·         Oversee Rollout of the core network

·         Ensure on time planning and designs are released

·         Oversee and drive rollout, installation and integration of new nodes and systems

Core Network Rollout

·         Oversee, drive and manage network performance in the core areas

·         Provide weekly and monthly reporting on performance

Requirements

·         Sc. Electrical/Telecommunications/ Engineering

·         Seven years in Core Network Planning

·         Additional Training in Network planning & optimization, Advanced Telecommunications and network overview, Supervisory and Leadership Training

·         Worked across diverse cultures and geographies is advantageous

·         At least 5 years’ managerial experience; with three years in relevant sector/ industry

Professional Skills

·         Ability to take clear and economically sound decisions in a fast moving competitive environment

·         People leadership and management skills and demonstrated ability to build and energize teams

·         Strong “can-do“ attitude combined with an ability to take a step back and articulate the strategic implications of key decisions

·         Excellent relationship building (interpersonal skills)and negotiation skills, to establish successful partnerships with vendors and partners

·         Good networking skills – the ability to build relationships internally that foster the flow of work

Regional Sales Manager

Region: Nyanza

Band: 4.1

Reporting to: Head of Distribution

Department: Mobile Sales.

This position is responsible for implementing and driving the sales strategy and action plans for the sales and distribution of Telkom product and services to resellers and distributors within a specified region.  Furthermore, it must facilitate and enable the meeting of sales targets and revenue margins across the customer network within the region. This role will also take responsibility for the shops in the region.

Responsibilities

·         Build and maintain relationships with key customers and facilitate the continuous growth of the customer base within the region

·         Develop and demonstrate a thorough understanding of the partner and customer’s business within the region

·         Conduct analysis of customer, partners and sales metrics, costs and categories to inform business decisions

·         Forecast and monitor sales for the relevant market segments for assigned region and key customers.

·         Develop and recommend business plans in conjunction with partners and customers to drive business growth within the region

·         Ensure the delivery of expected sales delivery and performance from retail stores, resellers and distributors as well as the sales team within the region

·         Analyse business and market information to inform sales decisions and to educate the sales team within the region and stores

·         Compile action plans to grow specific product and service categories within the region and stores Compile and execute action plans to grow the customer and partner footprint for the assigned region.

·         Monitor the sales commission per individual within the region and stores

·         Monitor and measure the profitability and stock levels at key customers and stores within the region

·         Control the management of inventory to minimise stock losses and reduce lost sales within the region.

Qualifications

·         Bachelor’s Degree in Commerce, Marketing, Accounting or a related field from a recognized Institution.

·         4-6 years’ experience in Marketing Management, Sales Management.

Professional Knowledge

·         Should be able to demonstrate understanding of the role to deliver commercial and brand objectives

·         Strong communication and presentation skills.

·         Capacity to propose solutions, make advices

Professional Skills

·         Representing/Selling the company products to dealers, retailers; Implementing/Coordinating sales initiatives; Influencing/Advising customers on company products & services

·         Problem solving/Designing solutions to sales related issues arising in the course of work to the satisfaction of customers; Planning route plans, sales promos & initiatives;

MVNO Commercial Manager

Reporting to:Head of Carrier Sales

Division: Carrier Services.

Role Purpose: 

Reporting to the Head of Carrier Sales, the MVNO Commercial Manager will be responsible for the revenues, strategy tracking and any changes, commercial engagements and customer relationships with MVNO brands across consumer, ethnic and B2B segments – directly and through MVNE aggregators. The role holder will be responsible for onboarding and management of MVNO business.

Responsibilities

Reporting & Analysis

·         Responsible for successful on-boarding of the identified MVNO as per the Company governance process.

·         Responsible for definition and delivery of interdepartmental KPIs (SLA and other contracts’ deliverables)

·         Responsible for billing accuracy, revenue assurance and revenue collection.

·         Responsible for management and development of customer relationship.

·         Execute MVNO projects within budgets (Revenues & Cost)

·         Develop & define pricing & revenue models for MVNOs and MVNEs partners

·         Define metrics for periodic review of MVNOs financial and ethical performance

·         Understanding  the customer segment and providing support in business case development & developing value propositions

·         Guide the design of MVNO/MVNE solutions to address business needs and goals.

·         Develop & define in conjunction with Revenue Assurance robust governance systems & processes for billing, revenue collection, settlement and reporting between the MVNOs, MVNE & Telkom

·         Execute seamless on boarding process for customers end to end covering the quote to bill process

·          Develop and maintain guidelines and criteria for vetting of new potential MVNOs

Requirements

·         Bachelor’s degree or above in related field. MBA or equivalent post-degree qualifications is highly desirable

·         Minimum 5 years’ relevant experience in Telecom industry, background in Telecom Sales/Product/Operations in Carrier/Wholesale/Enterprise business

Unique Skills

·         Excellent skills in business analysis, and business case formulation

·         Excellent verbal and written communication skills, with ability to develop relationships and formerly present findings and recommendations at executive and C-level

·         Results orientated, proactive, self-motivated, attention to details and a good team-player

·         Strong commercial and contractual negotiator with considerable experience managing external relationships within the Wholesale / MVNO / Technology sector

·         Experience of running engaging workshops that engage mid/senior level customer staff.

·         Ability to operate effectively and cross-functionally with all levels of management, both internally and externally.

Technical Support Specialist

Region:Nairobi

Reporting to:Senior Manager Mobile Financial Services

Band:3

Department:Technology Division

Who We Are

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

About This Role

We are seeking an individual who is dynamic by nature and passionate about people with a track record of delivering results to join our Technology team. The incumbent will be responsible for the administration and support of services within MFS. This is a key role in the overall execution of the Technology strategy and will require an individual with excellent communication and analytical skills.

Responsibilities

·         Provide technical support for both hardware and software issues users encounter.

·         Manage configuration and operation of software applications within Mobile Financial Services domain.

·         Automation of complex, manual and error-prone processes.

·         Monitor the daily performance of services/applications and respond immediately to security or usability concerns.

·         Manage application, database and network systems to ensure high availability and quality of services.

·         New requirements elicitation, analysis and documentation.

·         Provide proactive and reactive data, application and hardware management support.

·         Upgrade systems and processes as required for enhanced functionality and security issue resolution.

·         Work with various teams to prepare a technology roadmap and be responsible for delivery of the same.

·         Manage vendors to ensure delivery of product & service quality.

·         Onboard and support integration partners in a bid to build a digital payments ecosystem.

·         Report on project status, and service performance regularly.

·         Respond to and resolve help desk requests.

Requirements

·         Bachelor of Science Degree in Computer Science, Computer Engineering, Information Technology or a related technical field from accredited university.

·         A minimum of 2 years’ experience in the telecommunications industry

Professional Knowledge

·         Proven working experience as a system administrator on Unix/Linux.

·         Proven working experience as a network administrator (Cisco certification).

·         Hands-on experience with database standards and end user applications (Oracle, MYSQL, POSTGRESSQL, Cassandra, MongoDB).

·         Excellent knowledge of data backup, recovery, security and integrity

Professional Skills

·         Familiarity with database design, documentation and coding.

·         Problem solving skills and ability to think algorithmically

·         Excellent communication skills.

How to Apply

Application should be sent by 23^rd October 2018, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.

Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.