Showroom Sales and Customer Care
Sheer Logic Management Consultants is seeking to engage dynamic individuals for Showroom Sales and Customer care Position for one of our clients
Roles
Qualifications
Sheer Logic Management Consultants is seeking to engage dynamic individuals for Showroom Sales and Customer care Position for one of our clients
Salary: 24,000
Duration: 6 months
Stations: Nyeri and Kitale
Roles
·
Drive sales in the Walk in centers
·
Increase customer base in both
prepaid and postpaid categories
·
Contribute to, monitor and report
daily productivity on all revenue generating activities
·
Identify flaws in current procedures
and/or policies with a view of improvement
·
Through contact with the customers,
give feedback on customer reactions to products and services rendered
·
Lead the team in sales activations to
increase shop’s revenues
·
Achieve/exceed set targets
·
Communicate, improve interaction and
escalate factors that impact on Customers experiences to appropriate
departments
·
Contribute to the development of
updated Customer Care Policy, Process and Procedure document
·
Ensure Customer complaints are
addressed appropriately and resolution given within Service standards
·
Takes responsibility for individual
performance.
·
Jointly plans the operational
activities of the Walk-in center under guidance from the Showroom manager.
·
Promotes and maintains a high
quality, professional, service oriented company’s image among users.
·
Ensure proper maintenance of all
office equipment
·
Maintain a continuous clear and
effective high performance culture and values.
·
Promote continuous customer centric
culture and values thus maintaining high standards of customer service.
·
Maintain and promote a continuous
culture of openness and transparency.
·
Participate in quarterly employee
satisfaction survey
·
Reduce instances of fraud in both
prepaid and postpaid activations
·
Minimize leakage of revenue at the
shops by enhancing proper controls
·
Ensure constant update on current
trends of fraud and how to curb them
·
Ensure cash to stock reconciliation
for advanced stocks every end of day
Qualifications
·
University Degree (with a business
bias or equivalent)
·
Excellent, high level knowledge;
complete understanding and wide application of technical principles, theories
and concepts in the field of expertise and general knowledge of other related
disciplines.
·
University Degree in business or
equivalent;
·
A minimum of 2½ years’ experience in
retail sales and customer service (experience in a telecommunication industry
would be an added advantage)
·
IT literacy
·
Able to operate in a performance
driven organization
·
Working knowledge of English &
Kiswahili( a third language e.g. French, Spanish e.t.c will be an added
advantage)
·
Natural Customer Service oriented; on
delivery of an exceptional service experience
·
Strong analytical skills and problem
solving skills
·
High personal standards and goal
oriented
·
Excellent interpersonal skills
·
Excellent and effective
communications skills; both orally and in writing
·
Excellent organizational and time
management skills
·
Excellent team player
·
Adaptive to change
·
Young spirited; energetic and
enthusiastic
·
Works well under pressure
·
Able to take responsibility, make
prompt and informative decisions
·
Performance driven; aggressive to
yield results
How to Apply:
If you believe your career objectives
match this exciting position, please forward your application and detailed C.V
stating your current position, remuneration, contact details by 10th October
2018 to the Sheer Logic Management Consultants E- Mail: recruitment@sheerlogicltd.com clearly marking – “Showroom Sales and Customer
care”.
Only short-listed candidates will be
contacted. Our Client is an Equal opportunity employer
