Teller/ Bookkeeper
Job Reference T.B.K./2018
Understand the risks associated with
the control and handling of cash, and maintain effective controls to manage
these risks.
Duties
Requirements
Qualifications
Job Reference T.B.K./2018
The incumbent shall be required to
provide a consistently high quality frontline transaction service and deliver
exceptional experience to customers encompassing the cashing of cheques and
other items, acceptance of deposits and the provision of change.
Proactively cross sell SACCO products
to our members with focus on transactional business and digital channels in
line with the Performance Contract. Maintain a high level of integrity and
ethical standards.
Duties
Telling
·
Attend to cheque encashment and
withdrawals in all accepted currencies according to laid-down procedures.
·
Attend to change transactions. Accept
cheque and/or cash deposits in all accepted currencies, according to laid-down
procedures.
·
Assist with finalizing cash
transactions captured by officers who do not operate tills. o Ensure that
cheques included in deposits are checked in terms of Duty of Care obligations.
·
Ensure that all items cashed are
within laid-down limits and refer all transactions exceeding limits to the
appropriate area for authorization.
·
Ensure that items cashed are
technically correct and signed, according to laid-down instructions.
·
Attend to value transactions, e.g.
Financial Transfers etc, according to customized job description.
Control of cash
·
Ensure that all laid-down policies
and procedures regarding the handling, locking away and security of cash are
adhered to.
·
Ensure that cash holdings are kept
within prescribed limits at all times. o Balance cash daily and report any
differences promptly.
Pro-active selling
·
Identify opportunities for migrating
customers to more appropriate and cost-effective channels. i.e.
Mobile/Internet/ATMS whichever is most suitable.
·
Identify and close on quality sales
as per the Performance Contract.
Compliance
·
Responsible for the implementation
and adoption within the Branch of all Compliance, Anti-Money Laundering and
Sanctions related requirements contained in policies, procedures and processes.
This includes the consideration and approval of customers including those that
require being subjected to Enhanced Due Diligence for on-boarding and continued
business.
Customer service:
·
Carry out regular survey to monitor
customer satisfaction.
·
Resolve customer complaint and where
not in position direct them to the superior.
·
Create a communication system that
transcends the organization and customers to promote conducive working
relations.
·
Seek possible solutions for customer
concerns in line with the SACCO’s policy and advise them accordingly.
·
Keep an up to date complaint register
and keep track of complaints in order to takeappropriate action.
·
Provide the customers with the
highest quality required services.
·
Perform any other duty as may be
directed
Requirements
·
Be of exemplary integrity and honest
·
Have excellent financial analysis
skills
·
Be decisive and possess quick
judgment skills
·
Possess excellent business writing
skills
·
Possess leadership and supervisory
skills
·
Possess analytical and critical
thinking skills
·
Have excellent communication and interpersonal
skills
·
Be able to motivate and mentor a team
·
Be a team player
·
Be proactive and possess initiative
Qualifications
·
Diploma in related field. In progress
of certification in a relevant field.
·
At least three (3) years relevant
experience in the same or related position
·
Be between 24 – 30 years of age.
DISCLAIMER
The above information on this
description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job.
How to apply
Market yourself by sending a one-page
cover letter about yourself and achievement to date together with your CV&
I.D. Card(in PDFformat as one document)clearly indicating “TELLER/BOOKKEEPER”
on the subject line to applications@dnajobs.co.ke before
5th October 2018 at 6.00 p.m.
Only shortlisted candidates shall be
contacted