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NGO Jobs in Kenya – CWS

Programs Project Manager

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration.
CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya, with a sub-office in Pretoria, South Africa.

Duties

·         Assist Programs Management to design and roll-out cross-cutting policy and procedure updates, as needed.
·         Review departmental SOPs at least once annually to assist Programs Management to synchronize and standardize policies and procedures.
·         Leads cross-cutting process reviews affecting multiple Programs Departments.
·         Supports Programs Department strategic/annual plan processes, and communicates with all Programs Department stakeholders on progress toward planned benchmarks an achievements.
·         Reviews Programs external and internal reports at least once annually to assist Programs Management to implement reporting improvements.
·         Assists in the development of Programs Department budget.
·         Represents CWS/RSC Africa with USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies, as needed, on specific projects or topics.
·         Conducts research in support of RSC Africa Programs. Annual research objectives to be determined in coordination with Programs Management.
This position also undertakes other duties as assigned by CWS/RSC Africa Management, with key priorities and projects determined on an annual, quarterly, and monthly basis.

Qualifications

·         Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s Degree required.
·         Master’s Degree preferred.
·         Eight (8) years’ work of paid work experience is required
·         Three (3) years of supervisory – managing staff, budgets, projects and/or leading teams is required
·         Demonstrated management experience with a refugee serving/processing agency(s) preferred.
Knowledge/Skills:
·         Thorough knowledge and comprehensive understanding of the US Refugee Admissions Program and WRAPS database.
·         Detailed knowledge of case processing SOPs and the role of WRAPS in case processing.
·         Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
·         Strong English communication skills, both oral and written.
·         Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
·         Strong supervisory skills and understanding of performance management systems.
·         Excellent organizational and time management skills.
Abilities:
The Programs Project Manager must have the ability to:
·         work and make decisions independently and contribute to overall operations at management levels;
·         travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
·         communicate effectively both verbally and in writing;
·         follow instructions with a positive and receptive attitude;
·         deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
·         conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS;
·         maintain a high performance standard with attention to detail.
·         carry out all of the duties of the position efficiently and effectively with minimal supervision;
·         work independently and contribute to overall operations of RSC Africa.
·         take initiative in the development and completion of projects within the specified timeframe;
·         maintain strict confidentiality with RSC Africa administrative and operational information;
·         manage a large and diverse workload under pressure with competing priorities;
·         work well as a team in a multi-cultural environment while maintaining a high level of motivation.
·         effectively manage RSC Africa’s resources; and
·         actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
How to Apply:
Please click the below link to apply directly online to this position.

Field Processing Supervisor
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases.
CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya, with a sub-office in Pretoria, South Africa.

Duties

Compliance
·         Ensures all refugee case processing functions within the Field Processing Department strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
·         Ensures development, implementation, dissemination and monitoring of standard operating procedures (SOPs) for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa and specifically ensures their designated SOP is up to date and adhered to.
·         Demonstrates ability to conduct field processing activities including pre-screening, AOR screening, visa interviews and adjudications functions.
·         Conducts job function observations of field processing staff to ensure compliance is met and identify any areas of improvement or training needs.
·         Identifies and assists with regular process reviews to compare requirements vs. current processing and outputs.
·         Travels to field locations to monitor processing, conduct performance evaluations and meet with partners and vendors.
·         Facilitates DNA testing for P3 applicants as needed.
Data Management and Analysis
·         Ensures RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
·         Closely monitor the movement of cases through the Pre-USCIS pipeline, ensuring cases are being processed and presented according to USRAP priorities.
·         Acts as the point person for staff inquiries relating to processing a case.
·         Develops reports and quality control checks that ensure accuracy and efficiency as well as their use.
·         Establishes effective communication systems regarding data and ensures reports are accurate and efficient.
·         Assists with annual plan and strategic planning goals as communicated by the Field Processing Coordinator.
Representation
·         Develops and maintains effective relationships with RSC implementing partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
·         Leads circuit rides and ensures all logistics are effective and are meeting the goals of the planned circuit ride.
·         Ensures partner communication from the department is professional, timely and proactive.
·         Represents organizational policies and culture to staff.
·         Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.
Performance Management
·         Provides direct supervision and leadership to Field Processing staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave.
·         Develops and implement training modules for Field Processing staff, in coordination with the Training unit, and ensure that staff receive cross training on different aspects of refugee processing, and that they are monitored and evaluated.
·         Trains Senior Caseworks and Caseworkers on their essential job duites.
·         Ensures that QCs are being conducted and feedback is being provided to staff and/or other departments.
·         Ensures coaching, mentoring, feedback and corrective action plans are being carried out where needed.
·         Ensures establishment of performance expectations and communication, on-boarding and training.
·         Develops performance management systems that support consistency in work outputs.
·         Evaluates and assesses training needs of Field Processing and takes the lead in organizing and providing trainings on a regular basis.
·         Monitors staff time and attendance.
Staff Care
·         Monitors and ensure a safe, healthy and professional work environment.
·         Ensures direct reports are accessing and using their benefits appropriately including leave.
·         Actively support staff by promoting safe space, open-door and the escalation policy.
·         Establish and communicate clear expectations to staff to foster a predictable and consistent work environment.
·         Ensures staff are safe in the field by coordinating with the RSC Staff Security Coordinator and disseminating information related to safety to staff in the field.
Program Administration
·         Ensures the deployment of Field Processing staff and resources to ensure timely flow of cases, in coordination with Programs Management.
This position also undertakes other duties as assigned by CWS/RSC Africa Management.

Qualifications

·         Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s Degree required.
·         Five (5) years of paid work experience is required.
·         One (1) year supervisory experience is required.
·         Five (5) years USRAP experience is preferred.
Knowledge/Skills:
·         Thorough knowledge of the US Refugee Admissions Program and WRAPS database.
·         Strong verbal and written English language skills.
·         Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access.
·         Excellent organizational and time management skills.
·         Meticulous attention to detail.
Abilities:
The Field Team Supervisor must have the ability to:
·         supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
·         travel as needed in sub-Saharan Africa on short notice and often under difficult conditions to meet demands of a dynamic operational program;
·         pass a job knowledge assessment in order to be confirmed at the end of probation;
·         maintain a job knowledge assessment score of 80% or higher, demonstrated through semi-annual assessments;
·         accurately type 40 WPM at 96% accuracy;
·         maintain a high performance standard with attention to detail, completing tasks within set timeframes;
·         communicate effectively both verbally and in writing;
·         follow instructions from the Supervisor with a positive and receptive attitude;
·         exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
·         deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
·         conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
·         maintain a high performance standard with attention to detail;
·         carry out all of the duties of the position efficiently and effectively with minimal supervision;
·         work independently and contribute to overall operations of CWS RSC Africa;
·         take initiative in the development and completion of multiple projects at the same time;
·         lead others and address issues as they arise;
·         maintain strict confidentiality with CWS RSC Africa administrative and operational information;
·         manage a large and diverse workload under pressure with competing priorities;
·         analyse and solve complex problems and make sound decisions;
·         work well as a team in a multi-cultural environment while maintaining a high level of motivation
·         effectively manage RSC Africa’s resources;
·         manage leave forms, cash advances and report expenses accurately;
·         actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP) in Africa;

·         be flexible with changing of daily duties as needed.
How to Apply:
Please click the below link to apply directly online to this position.

Child Protection Specialist
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya, with a sub-office in Pretoria, South Africa.

Duties

·         Provides training on interviewing, completion of the minor questionnaire, and analysis of the BID.
·         Drafts SOPs on minor processing and monitor implementation of SOPs.
·         Monitors weekly minor reports to identify urgent cases and to move cases more quickly through the pipeline.
·         Liaises with UNHCR, PRM, CIS, RPC and RAs on issues related to minors.
·         Determines, in conjunction with other partners, the best resettlement options for all minors other than M1 and M5. When necessary, counsels minors (and their non-parent guardians) about the various resettlement options available, the realities of life in the US, and benefits of the refugee foster care program, etc.
·         Serves as focal point and provides technical expertise for field team staff during circuit rides.
·         When the child is at immediate risk, coordinates with other partners to ensure appropriate action is taken.
·         Drafts regular reports and analysis and submits quantitative and qualitative data from a wide range of sources.

Qualifications

·         Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s Degree is required.
·         Master’s degree preferred.
·         Five (5) years of paid work experience is required.
·         Two (2) years of related experience in child protection in refugee contexts is required.
·         Overseas experience in a developing country is preferred.
·         Second language an advantage; Somali, French, Amharic, Kinyarwanda, Kiswahili or Arabic preferred.
·         Experience with overseas processing or US Refugee Resettlement preferred.
Knowledge/Skills:
·         Through knowledge of the US Refugee Admissions Program and WRAPS database.
·         Strong verbal and written English language skills.
·         Demonstrated computer skills, especially Microsoft Word, Excel, Outlook.
·         Strong organizational and time management skills.
·         High level of professionalism especially with partners.
·         Meticulous attention to detail.
Abilities:
The Child Protection Specialist must have the ability to:
·         work as part of team in a multi-cultural environment;
·         take initiative in formulating procedures and training plans to improve operations;
·         ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
·         deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
·         travel extensively throughout the regions, sometimes on short notice and under difficult conditions;
·         travel in sub-Sahara Africa on short notice and under difficult conditions to meet demands of a dynamic operational program;
·         maintain a high performance standard with attention to detail;
·         communicate effectively both verbally and in writing;
·         follow instructions from the Supervisor with a positive and receptive attitude;
·         exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
·         conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
·         carry out all of the duties of the position efficiently and effectively with minimal supervision;
·         work independently and contribute to overall operations of RSC Africa;
·         take initiative in the development and completion of projects;
·         lead others and address issues as they arise;
·         maintain strict confidentiality with RSC Africa administrative and operational information;
·         manage a large and diverse workload under pressure with competing priorities;
·         analyze and solve complex problems and make sound decisions;
·         work well as a team in a multi-cultural environment while maintaining a high level of motivation;
·         effectively manage RSC Africa’s resources;
·         actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)
How to Apply:
Please click the below link to apply directly online to this position.

Senior Caseworker
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases.
CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya, with a sub-office in Pretoria, South Africa.

Qualifications

·         Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s degree is required.
·         Two (2) years of paid work experience is required.
·         Casework or previous resettlement experience is preferred.
·         Prior USRAP Field Processing experience preferred.
Knowledge/Skills:
·         Second language an advantage; French, Somali, Tigrinya, Amharic, Kinyarwanda or Arabic preferred.
·         Demonstrated computer skills, especially Microsoft Word, Excel, and Outlook.
·         Strong organizational and time management skills.
·         Strong verbal and written English language skills.
Abilities:
The Senior Caseworker must have the ability to:
·         travel extensively throughout the regions, sometimes on short notice and under difficult conditions;
·         accurately type 40 word per minute at 96% accuracy;
·         pass the regularly administered job knowledge assessments at 80% or higher;
·         communicate effectively both verbally and in writing;.
·         follow instructions from the Supervisor with a positive and receptive attitude;
·         deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
·         conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
·         maintain a high performance standard with attention to detail;
·         carry out all of the duties of the position efficiently and effectively with minimal supervision;
·         work independently and contribute to overall operations of RSC Africa;
·         take initiative in the development and completion of projects;
·         lead others and address issues as they arise;
·         maintain strict confidentiality with RSC Africa administrative and operational information;
·         manage a large and diverse workload under pressure with competing priorities;
·         analyze and solve complex problems;
·         work well as a team in a multi-cultural environment while maintaining a high level of motivation;
·         effectively manage RSC Africa’s resources;
·         actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP) in Africa
How to Apply:
Please click the below link to apply directly online to this position.

Resettlement Officer
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases.
CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya, with a sub-office in Pretoria, South Africa.

Duties

·         Conducts resettlement interviews with identified cases in line with UNHCR Resettlement Guidelines and country-specific Standard Operating Procedures.
·         Makes assessments and contributes towards identifying resettlement cases, including conducting profiling, case identification, verification, and complete the UNHCR Resettlement Registration Form (RRFs) for the identified cases in accordance with the relevant standards and requirements.
·         Travels on deployments to UNHCR locations, often on short notice.
·         Completes and updates all case files and database records as per UNHCR guidelines.
·         Submits regular reports to ARDU Manager in line with deployment goals and objectives.
·         Maintains current knowledge of refugee situations and population served in sub-Saharan Africa.
·         Actively participates as a member of the UNHCR team; and complies with UNHCR’s security requirements.
·         In field, undertakes additional related duties as agreed upon by the ARDU Manager, UNHCR Supervisor and deployee.
·         In field, (if US passport holder) conducts AOR interviews and collects DNA as agreed upon by the ARDU Manager, Field Processing Coordinator.
·         Contributes to the development of deployment training topics, procedures and implementation.
·         Undertakes additional assigned duties to support ARDU, including administrative tasks not limited to: data entry, data analysis and research.

Qualifications

·         Bachelor’s Degree in a related field of study (preferable focus in international affairs, law, refugee law, human rights or social work) or four years of paid work experience is required.
·         Master’s Degree in a related field of study preferred (preferable focus in international affairs, law, refugee law, human rights or social work).
·         Two (2) years’ of paid work experience is required.
·         Six (6) months related experience is required, including in a developing country in a relevant work area (e.g. assisting refugees in a resettlement context, casework, preparing refugee resettlement referrals, etc.).
Knowledge/Skills:
·         Demonstrated knowledge of UNHCR/USRAP and resettlement processes.
·         Knowledge of international legal framework governing refugees, human rights/human rights law preferred.
·         Written and spoken fluency in English; secondary language skills, such as French, Arabic and other African regional languages (other than Kiswahili) required.
·         Excellent interviewing and counseling skills.
·         Excellent drafting, writing and analytical skills.
·         Previous assessment/monitoring and evaluations skills preferred.
·         Strong interpersonal and diplomacy skills.
·         Strong computer skills, in particular Microsoft Office.
·         Excellent organizational and time management skills.
·         Work experience with UNHCR or any other deployment scheme.
Abilities:
The Resettlement Officer must have the ability to:
·         work effectively with partners and teams;
·         remain collegial and flexible, including managing heavy workload under pressure;
·         travel in sub-Saharan Africa on short notice and sometimes under difficult conditions, including refugee camps;
·         work under deadline
·         communicate effectively both verbally and in writing;
·         follow instructions from the Supervisor with a positive and receptive attitude;
·         deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
·         conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
·         maintain a high performance standard with attention to detail;
·         carry out all of the duties of the position efficiently and effectively with minimal supervision;
·         work independently and contribute to overall operations of RSC Africa;
·         take initiative in the development and completion of projects;
·         lead others and address issues as they arise;
·         maintain strict confidentiality with RSC Africa administrative and operational information;
·         manage a large and diverse workload under pressure with competing priorities;
·         analyze and solve complex problems and make sound decisions;
·         work well as a team in a multi-cultural environment while maintaining a high level of motivation;
·         effectively manage RSC Africa’s resources;
·         actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)
How to Apply:
Please click the below link to apply directly online to this position.

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