Programs Project Manager
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration.
Duties
Qualifications
Duties
Qualifications
Duties
Qualifications
Qualifications
Duties
Qualifications
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration.
CWS RSC Africa is responsible for the
preparation of refugee case files for adjudication by US Citizenship and
Immigration Services (USCIS) officers, as well as the out-processing and
cultural orientation of all approved cases. CWS RSC Africa is administered by
the Church World Service Immigration Refugee Program (CWS/IRP) and is based in
Nairobi, Kenya, with a sub-office in Pretoria, South Africa.
Duties
·
Assist Programs Management to design
and roll-out cross-cutting policy and procedure updates, as needed.
·
Review departmental SOPs at least
once annually to assist Programs Management to synchronize and standardize
policies and procedures.
·
Leads cross-cutting process reviews
affecting multiple Programs Departments.
·
Supports Programs Department
strategic/annual plan processes, and communicates with all Programs Department
stakeholders on progress toward planned benchmarks an achievements.
·
Reviews Programs external and
internal reports at least once annually to assist Programs Management to
implement reporting improvements.
·
Assists in the development of
Programs Department budget.
·
Represents CWS/RSC Africa with USRAP
partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement
Agencies, as needed, on specific projects or topics.
·
Conducts research in support of RSC
Africa Programs. Annual research objectives to be determined in coordination
with Programs Management.
This position also undertakes other
duties as assigned by CWS/RSC Africa Management, with key priorities and
projects determined on an annual, quarterly, and monthly basis.
Qualifications
·
Bachelor’s Degree or four (4) years
of paid work experience in lieu of a Bachelor’s Degree required.
·
Master’s Degree preferred.
·
Eight (8) years’ work of paid work
experience is required
·
Three (3) years of supervisory –
managing staff, budgets, projects and/or leading teams is required
·
Demonstrated management experience with
a refugee serving/processing agency(s) preferred.
Knowledge/Skills:
·
Thorough knowledge and comprehensive
understanding of the US Refugee Admissions Program and WRAPS database.
·
Detailed knowledge of case processing
SOPs and the role of WRAPS in case processing.
·
Advanced computer knowledge,
specifically with MS Access, MS Outlook, MS Excel and other statistical
analysis programs.
·
Strong English communication skills,
both oral and written.
·
Strong analytical skills and
excellent report-generation skills with the ability to understand, process and
document information for a variety of audiences.
·
Strong supervisory skills and
understanding of performance management systems.
·
Excellent organizational and time
management skills.
Abilities:
The Programs Project Manager must
have the ability to:
·
work and make decisions independently
and contribute to overall operations at management levels;
·
travel in sub-Saharan Africa on short
notice and under sometimes difficult conditions to meet demands of a dynamic
operational program
·
communicate effectively both verbally
and in writing;
·
follow instructions with a positive
and receptive attitude;
·
deal effectively and courteously with
a large number of associates, outside agencies, refugees and members of the
general public;
·
conduct oneself in a professional and
courteous manner to represent the best interests of RSC Africa and CWS;
·
maintain a high performance standard
with attention to detail.
·
carry out all of the duties of the
position efficiently and effectively with minimal supervision;
·
work independently and contribute to
overall operations of RSC Africa.
·
take initiative in the development
and completion of projects within the specified timeframe;
·
maintain strict confidentiality with
RSC Africa administrative and operational information;
·
manage a large and diverse workload
under pressure with competing priorities;
·
work well as a team in a
multi-cultural environment while maintaining a high level of motivation.
·
effectively manage RSC Africa’s
resources; and
·
actively participate in the
implementation of the U.S. Refugee Admissions Program (USRAP).
How to Apply:
Please click the below link to apply
directly online to this position.
Field Processing Supervisor
The Resettlement Support Center (CWS
RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa
through a Cooperative Agreement with the Department of State/Bureau of
Population, Refugees and Migration. CWS RSC Africa is responsible for the
preparation of refugee case files for adjudication by US Citizenship and
Immigration Services (USCIS) officers, as well as the out-processing and
cultural orientation of all approved cases.
CWS RSC Africa is administered by the
Church World Service Immigration Refugee Program (CWS/IRP) and is based in
Nairobi, Kenya, with a sub-office in Pretoria, South Africa.
Duties
Compliance
·
Ensures all refugee case processing
functions within the Field Processing Department strictly adhere to the
DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
·
Ensures development, implementation,
dissemination and monitoring of standard operating procedures (SOPs) for
processing of refugees eligible for the US Refugee Admissions Program in
sub-Saharan Africa and specifically ensures their designated SOP is up to date
and adhered to.
·
Demonstrates ability to conduct field
processing activities including pre-screening, AOR screening, visa interviews
and adjudications functions.
·
Conducts job function observations of
field processing staff to ensure compliance is met and identify any areas of
improvement or training needs.
·
Identifies and assists with regular
process reviews to compare requirements vs. current processing and outputs.
·
Travels to field locations to monitor
processing, conduct performance evaluations and meet with partners and vendors.
·
Facilitates DNA testing for P3
applicants as needed.
Data Management and Analysis
·
Ensures RSC circuit rides are
planned, revised and updated as needed until confirmed, and staff are prepared
while ensuring all functions are completed in the most operationally
responsible manner.
·
Closely monitor the movement of cases
through the Pre-USCIS pipeline, ensuring cases are being processed and
presented according to USRAP priorities.
·
Acts as the point person for staff
inquiries relating to processing a case.
·
Develops reports and quality control
checks that ensure accuracy and efficiency as well as their use.
·
Establishes effective communication
systems regarding data and ensures reports are accurate and efficient.
·
Assists with annual plan and
strategic planning goals as communicated by the Field Processing Coordinator.
Representation
·
Develops and maintains effective
relationships with RSC implementing partners, including PRM, USCIS, IOM, UNHCR,
RPC and domestic Resettlement Agencies.
·
Leads circuit rides and ensures all
logistics are effective and are meeting the goals of the planned circuit ride.
·
Ensures partner communication from
the department is professional, timely and proactive.
·
Represents organizational policies
and culture to staff.
·
Ensures the workforce is professional
when representing CWS/RSC Africa to refugees, partners, the funder and
colleagues.
Performance Management
·
Provides direct supervision and
leadership to Field Processing staff, including yearly performance evaluations,
developing job descriptions, participating in hiring and coordinating leave.
·
Develops and implement training
modules for Field Processing staff, in coordination with the Training unit, and
ensure that staff receive cross training on different aspects of refugee
processing, and that they are monitored and evaluated.
·
Trains Senior Caseworks and
Caseworkers on their essential job duites.
·
Ensures that QCs are being conducted
and feedback is being provided to staff and/or other departments.
·
Ensures coaching, mentoring, feedback
and corrective action plans are being carried out where needed.
·
Ensures establishment of performance
expectations and communication, on-boarding and training.
·
Develops performance management
systems that support consistency in work outputs.
·
Evaluates and assesses training needs
of Field Processing and takes the lead in organizing and providing trainings on
a regular basis.
·
Monitors staff time and attendance.
Staff Care
·
Monitors and ensure a safe, healthy
and professional work environment.
·
Ensures direct reports are accessing
and using their benefits appropriately including leave.
·
Actively support staff by promoting
safe space, open-door and the escalation policy.
·
Establish and communicate clear
expectations to staff to foster a predictable and consistent work environment.
·
Ensures staff are safe in the field
by coordinating with the RSC Staff Security Coordinator and disseminating
information related to safety to staff in the field.
Program Administration
·
Ensures the deployment of Field
Processing staff and resources to ensure timely flow of cases, in coordination
with Programs Management.
This position also undertakes other
duties as assigned by CWS/RSC Africa Management.
Qualifications
·
Bachelor’s Degree or four (4) years
of paid work experience in lieu of a Bachelor’s Degree required.
·
Five (5) years of paid work
experience is required.
·
One (1) year supervisory experience
is required.
·
Five (5) years USRAP experience is
preferred.
Knowledge/Skills:
·
Thorough knowledge of the US Refugee
Admissions Program and WRAPS database.
·
Strong verbal and written English
language skills.
·
Demonstrated computer skills,
especially Microsoft Word, Excel, Outlook and Access.
·
Excellent organizational and time
management skills.
·
Meticulous attention to detail.
Abilities:
The Field Team Supervisor must have
the ability to:
·
supervise field staff to ensure
policies and procedures are implemented and executed in accordance with
guidelines and standard operating procedures;
·
travel as needed in sub-Saharan
Africa on short notice and often under difficult conditions to meet demands of
a dynamic operational program;
·
pass a job knowledge assessment in
order to be confirmed at the end of probation;
·
maintain a job knowledge assessment
score of 80% or higher, demonstrated through semi-annual assessments;
·
accurately type 40 WPM at 96%
accuracy;
·
maintain a high performance standard
with attention to detail, completing tasks within set timeframes;
·
communicate effectively both verbally
and in writing;
·
follow instructions from the
Supervisor with a positive and receptive attitude;
·
exercise good judgement and seek
guidance as appropriate when confronted with unanticipated problems;
·
deal effectively and courteously with
a large number of associates, outside agencies, refugees and members of the
general public;
·
conduct oneself in a professional and
courteous manner to represent the best interests of RSC Africa and CWS/IRP;
·
maintain a high performance standard
with attention to detail;
·
carry out all of the duties of the
position efficiently and effectively with minimal supervision;
·
work independently and contribute to
overall operations of CWS RSC Africa;
·
take initiative in the development
and completion of multiple projects at the same time;
·
lead others and address issues as
they arise;
·
maintain strict confidentiality with
CWS RSC Africa administrative and operational information;
·
manage a large and diverse workload
under pressure with competing priorities;
·
analyse and solve complex problems
and make sound decisions;
·
work well as a team in a
multi-cultural environment while maintaining a high level of motivation
·
effectively manage RSC Africa’s
resources;
·
manage leave forms, cash advances and
report expenses accurately;
·
actively participate in the
implementation of the U.S. Refugee Admissions Program (USRAP) in Africa;
·
be flexible with changing of daily
duties as needed.
How to Apply:
Please click the below link to apply
directly online to this position.
Child Protection Specialist
The Resettlement Support Center (CWS
RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa
through a Cooperative Agreement with the Department of State/Bureau of
Population, Refugees and Migration. CWS RSC Africa is responsible for the
preparation of refugee case files for adjudication by US Citizenship and
Immigration Services (USCIS) officers, as well as the out-processing and cultural
orientation of all approved cases. CWS RSC Africa is administered by the Church
World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi,
Kenya, with a sub-office in Pretoria, South Africa.
Duties
·
Provides training on interviewing,
completion of the minor questionnaire, and analysis of the BID.
·
Drafts SOPs on minor processing and
monitor implementation of SOPs.
·
Monitors weekly minor reports to
identify urgent cases and to move cases more quickly through the pipeline.
·
Liaises with UNHCR, PRM, CIS, RPC and
RAs on issues related to minors.
·
Determines, in conjunction with other
partners, the best resettlement options for all minors other than M1 and M5.
When necessary, counsels minors (and their non-parent guardians) about the
various resettlement options available, the realities of life in the US, and
benefits of the refugee foster care program, etc.
·
Serves as focal point and provides
technical expertise for field team staff during circuit rides.
·
When the child is at immediate risk,
coordinates with other partners to ensure appropriate action is taken.
·
Drafts regular reports and analysis
and submits quantitative and qualitative data from a wide range of sources.
Qualifications
·
Bachelor’s Degree or four (4) years
of paid work experience in lieu of a Bachelor’s Degree is required.
·
Master’s degree preferred.
·
Five (5) years of paid work
experience is required.
·
Two (2) years of related experience
in child protection in refugee contexts is required.
·
Overseas experience in a developing
country is preferred.
·
Second language an advantage; Somali,
French, Amharic, Kinyarwanda, Kiswahili or Arabic preferred.
·
Experience with overseas processing
or US Refugee Resettlement preferred.
Knowledge/Skills:
·
Through knowledge of the US Refugee
Admissions Program and WRAPS database.
·
Strong verbal and written English
language skills.
·
Demonstrated computer skills,
especially Microsoft Word, Excel, Outlook.
·
Strong organizational and time
management skills.
·
High level of professionalism
especially with partners.
·
Meticulous attention to detail.
Abilities:
The Child Protection Specialist must
have the ability to:
·
work as part of team in a
multi-cultural environment;
·
take initiative in formulating procedures
and training plans to improve operations;
·
ensure policies and procedures are
implemented and executed in accordance with guidelines and standard operating
procedures;
·
deal effectively and courteously with
a large number of associates, outside agencies, refugees and members of the
general public;
·
travel extensively throughout the
regions, sometimes on short notice and under difficult conditions;
·
travel in sub-Sahara Africa on short
notice and under difficult conditions to meet demands of a dynamic operational
program;
·
maintain a high performance standard
with attention to detail;
·
communicate effectively both verbally
and in writing;
·
follow instructions from the
Supervisor with a positive and receptive attitude;
·
exercise good judgement and seek
guidance as appropriate when confronted with unanticipated problems;
·
conduct oneself in a professional and
courteous manner to represent the best interests of RSC Africa and CWS/IRP;
·
carry out all of the duties of the
position efficiently and effectively with minimal supervision;
·
work independently and contribute to
overall operations of RSC Africa;
·
take initiative in the development
and completion of projects;
·
lead others and address issues as
they arise;
·
maintain strict confidentiality with
RSC Africa administrative and operational information;
·
manage a large and diverse workload
under pressure with competing priorities;
·
analyze and solve complex problems
and make sound decisions;
·
work well as a team in a
multi-cultural environment while maintaining a high level of motivation;
·
effectively manage RSC Africa’s
resources;
·
actively participate in the
implementation of the U.S. Refugee Admissions Program (USRAP)
How to Apply:
Please click the below link to apply
directly online to this position.
Senior Caseworker
The Resettlement Support Center (CWS
RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa
through a Cooperative Agreement with the Department of State/Bureau of
Population, Refugees and Migration. CWS RSC Africa is responsible for the
preparation of refugee case files for adjudication by US Citizenship and Immigration
Services (USCIS) officers, as well as the out-processing and cultural
orientation of all approved cases.
CWS RSC Africa is administered by the
Church World Service Immigration Refugee Program (CWS/IRP) and is based in
Nairobi, Kenya, with a sub-office in Pretoria, South Africa.
Qualifications
·
Bachelor’s Degree or four (4) years
of paid work experience in lieu of a Bachelor’s degree is required.
·
Two (2) years of paid work experience
is required.
·
Casework or previous resettlement
experience is preferred.
·
Prior USRAP Field Processing
experience preferred.
Knowledge/Skills:
·
Second language an advantage; French,
Somali, Tigrinya, Amharic, Kinyarwanda or Arabic preferred.
·
Demonstrated computer skills,
especially Microsoft Word, Excel, and Outlook.
·
Strong organizational and time
management skills.
·
Strong verbal and written English
language skills.
Abilities:
The Senior Caseworker must have the
ability to:
·
travel extensively throughout the
regions, sometimes on short notice and under difficult conditions;
·
accurately type 40 word per minute at
96% accuracy;
·
pass the regularly administered job
knowledge assessments at 80% or higher;
·
communicate effectively both verbally
and in writing;.
·
follow instructions from the
Supervisor with a positive and receptive attitude;
·
deal effectively and courteously with
a large number of associates, outside agencies, refugees and members of the
general public;
·
conduct oneself in a professional and
courteous manner to represent the best interests of RSC Africa and CWS/IRP;
·
maintain a high performance standard
with attention to detail;
·
carry out all of the duties of the
position efficiently and effectively with minimal supervision;
·
work independently and contribute to
overall operations of RSC Africa;
·
take initiative in the development
and completion of projects;
·
lead others and address issues as
they arise;
·
maintain strict confidentiality with
RSC Africa administrative and operational information;
·
manage a large and diverse workload
under pressure with competing priorities;
·
analyze and solve complex problems;
·
work well as a team in a
multi-cultural environment while maintaining a high level of motivation;
·
effectively manage RSC Africa’s
resources;
·
actively participate in the
implementation of the U.S. Refugee Admissions Program (USRAP) in Africa
How to Apply:
Please click the below link to apply
directly online to this position.
Resettlement Officer
The Resettlement Support Center (CWS
RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa
through a Cooperative Agreement with the Department of State/Bureau of Population,
Refugees and Migration. CWS RSC Africa is responsible for the preparation of
refugee case files for adjudication by US Citizenship and Immigration Services
(USCIS) officers, as well as the out-processing and cultural orientation of all
approved cases.
CWS RSC Africa is administered by the
Church World Service Immigration Refugee Program (CWS/IRP) and is based in
Nairobi, Kenya, with a sub-office in Pretoria, South Africa.
Duties
·
Conducts resettlement interviews with
identified cases in line with UNHCR Resettlement Guidelines and
country-specific Standard Operating Procedures.
·
Makes assessments and contributes
towards identifying resettlement cases, including conducting profiling, case
identification, verification, and complete the UNHCR Resettlement Registration
Form (RRFs) for the identified cases in accordance with the relevant standards
and requirements.
·
Travels on deployments to UNHCR
locations, often on short notice.
·
Completes and updates all case files
and database records as per UNHCR guidelines.
·
Submits regular reports to ARDU
Manager in line with deployment goals and objectives.
·
Maintains current knowledge of
refugee situations and population served in sub-Saharan Africa.
·
Actively participates as a member of the
UNHCR team; and complies with UNHCR’s security requirements.
·
In field, undertakes additional
related duties as agreed upon by the ARDU Manager, UNHCR Supervisor and
deployee.
·
In field, (if US passport holder)
conducts AOR interviews and collects DNA as agreed upon by the ARDU Manager,
Field Processing Coordinator.
·
Contributes to the development of
deployment training topics, procedures and implementation.
·
Undertakes additional assigned duties
to support ARDU, including administrative tasks not limited to: data entry,
data analysis and research.
Qualifications
·
Bachelor’s Degree in a related field
of study (preferable focus in international affairs, law, refugee law, human
rights or social work) or four years of paid work experience is required.
·
Master’s Degree in a related field of
study preferred (preferable focus in international affairs, law, refugee law,
human rights or social work).
·
Two (2) years’ of paid work
experience is required.
·
Six (6) months related experience is
required, including in a developing country in a relevant work area (e.g.
assisting refugees in a resettlement context, casework, preparing refugee
resettlement referrals, etc.).
Knowledge/Skills:
·
Demonstrated knowledge of UNHCR/USRAP
and resettlement processes.
·
Knowledge of international legal
framework governing refugees, human rights/human rights law preferred.
·
Written and spoken fluency in
English; secondary language skills, such as French, Arabic and other African
regional languages (other than Kiswahili) required.
·
Excellent interviewing and counseling
skills.
·
Excellent drafting, writing and
analytical skills.
·
Previous assessment/monitoring and
evaluations skills preferred.
·
Strong interpersonal and diplomacy
skills.
·
Strong computer skills, in particular
Microsoft Office.
·
Excellent organizational and time
management skills.
·
Work experience with UNHCR or any
other deployment scheme.
Abilities:
The Resettlement Officer must have
the ability to:
·
work effectively with partners and
teams;
·
remain collegial and flexible,
including managing heavy workload under pressure;
·
travel in sub-Saharan Africa on short
notice and sometimes under difficult conditions, including refugee camps;
·
work under deadline
·
communicate effectively both verbally
and in writing;
·
follow instructions from the
Supervisor with a positive and receptive attitude;
·
deal effectively and courteously with
a large number of associates, outside agencies, refugees and members of the
general public;
·
conduct oneself in a professional and
courteous manner to represent the best interests of RSC Africa and CWS/IRP;
·
maintain a high performance standard
with attention to detail;
·
carry out all of the duties of the
position efficiently and effectively with minimal supervision;
·
work independently and contribute to
overall operations of RSC Africa;
·
take initiative in the development
and completion of projects;
·
lead others and address issues as
they arise;
·
maintain strict confidentiality with
RSC Africa administrative and operational information;
·
manage a large and diverse workload
under pressure with competing priorities;
·
analyze and solve complex problems
and make sound decisions;
·
work well as a team in a
multi-cultural environment while maintaining a high level of motivation;
·
effectively manage RSC Africa’s
resources;
·
actively participate in the
implementation of the U.S. Refugee Admissions Program (USRAP)
How to Apply:
Please click the below link to apply
directly online to this position.