Employee Relations Advisor
We are seeking to strengthen our HR support to the business by recruiting a highly motivated individual for the position of Employee Relations Advisor. This is a stretching role and requires a self-directed professional with ambition to grow, develop their career and most importantly passionate about people.
Responsibilities
Requirements
Responsibilities
Requirements
We are seeking to strengthen our HR support to the business by recruiting a highly motivated individual for the position of Employee Relations Advisor. This is a stretching role and requires a self-directed professional with ambition to grow, develop their career and most importantly passionate about people.
Reporting to the Head, Employee
Relations & Staff Welfare, this position handles employee engagement,
organization climate, disciplinary matters, employee wellness and implementing
staff recognition programs. This is a critical role and provides an exciting
opportunity to be part of developing and executing People Agenda interventions
that support delivery of business objectives.
Responsibilities
·
Facilitate through liaison with line
managers, increased awareness and consistency of implementation of employee
policies and procedures in the Bank.
·
Review and provide input into the
resolution and remediation actions of disciplinary matters in consultation with
the team leader and the Director HRD.
·
Involvement in Industrial Relations
with regard to investigations and resolution of all queries raised by the Union
or Line Managers on staff matters.
·
Implementation of employee engagement
initiatives in consultation with the HR Business Partners and the business.
·
Implementation of the Employee
Wellness program for corporate wellness for increased employee productivity in
the Bank.
·
Act as an advisor to the various
stakeholders on employment legislation, union matters and all matters
pertaining to employee relations.
·
Under the guidance of the Head-
Employee Relations and Staff Welfare, maintain relationships with
internal/external stakeholders/customers, Kenya Bankers Association, FKE, Union
and Functional Heads.
·
Support the Head of the department
for any litigation matters by liaising with the internal Legal department for
technical legal advice, collating appropriate case documentation and evidence
among other related duties
·
Formulate input to the Employee
Relations and Employee Wellness strategy.
Requirements
·
At least a university degree in HR,
Law or equivalent from a recognized university with 2-3 years of demonstrable
HR experience in a busy environment.
·
Ability to contribute to team success
by having a positive attitude to work and working with integrity.
·
Working under pressure and with
little supervision and hence the need to be self-driven and motivated.
·
High level of tact and diplomacy and
the ability to use appropriate styles and methods of communication to ensure a
professional yet personal customer service; excellent spoken and written
English.
·
Sound understanding of HR policies
and procedures and a good understanding and knowledge of Labour and Employment
legislation.
·
Ability to handle sensitive and
confidential information in a discreet and professional manner.
·
Ability to build effective working
relationships with others – at all levels of the organization.
·
Proven ability to remain calm,
focused and organized and to deliver results on time when under pressure and
with rapidly changing circumstances.
·
Leads from the front, Delivers and
owns results, Values and respects others, Drives innovation, Fosters
Communication & Inspires trust and integrity Customer Centric.
How to Apply
If you are confident that you fit the
role and person profile and you are keen to add value to your career then
please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number ERA/HRD/2018 by 24th September, 2018.
Operations Officer, Remittances
We believe each customer interaction
is an opportunity to delight, engage and inspire. By listening well to our
customer needs then promptly meeting these needs, we can make quick wins with
our customers. In the long run, consistent service experience would raise customer
loyalty and build an enviable service brand for the Bank. Building this
environment starts with YOU!
You are a natural facilitator who is
driven, organized and detail oriented. You excel in program/ project management
and can communicate with ease at all levels. You are adept at facilitating
actions and resolving conflicts by managing through relationships with a
positive influence. You thrive in an ambiguous environment and display grace
even under fire. If this sounds like you then consider this exciting
opportunity.
Reporting to the Manager Remittances,
within Diaspora Banking, the Operations Officer will be charged with the
responsibility of providing support to the various agents in issues regarding
remittances in a timely and efficient manner. He/she will act as a liaison for
all the stakeholders in order to provide seamless service to the customers.
Responsibilities
·
Be the point of contact between the
partners and the bank and offer customer support to existing and newly on boarded
money remittance partners such as Money Gram and Western Union Support.
·
Train branch staff and partners on
the system requirements for provision of remittance services to the customers.
·
Facilitate user set-ups in the
various outlets through liaising with the ICT support person to ensure that
outlets are up and running in the shortest period possible and within the given
SLAs.
·
Negotiate rates with the treasury
department on behalf of the branches for the settlement amounts due to them.
·
Portray and maintain a polite,
pleasant and friendly attitude with customers and seek timely and proper
solutions to customers’ problems.
·
Provide timely and organized
responses to internal Customer questions and disputes.
·
Develop and maintain excellent
relationships with Business functions as well as Marketing and PR function.
·
Develop and continuously review
business operational policies and procedures ensuring their compliance with
both internal and external regulatory requirements.
Requirements
·
A Bachelor’s degree in a business
related field from a recognized university.
·
5 years banking experience with at
least a minimum of 3 year in a role handling operations and back office
procedures in remittance services. Excellent knowledge of Remittance and
treasury services.
·
Knowledge of industry, advisory,
regulatory and professional bodies coupled with a good understanding of
legislation related to financial services and channel delivery.
·
Ability to work well in a team, as
well as manage multiple priorities in quick time frames.
·
Proficient in MS Office with
excellent report writing & Presentation skills.
·
Excellent communication &
interpersonal skills coupled with the ability to deal professionally,
confidently and effectively with staff at all levels, internally and
externally.
How to Apply
If you are confident that you fit the
role and person profile and you are keen to add value to your career then
please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number OOR/RBB/2018 by 19th
September, 2018.
We are an equal opportunity employer.