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Safaricom Jobs in Nairobi, Kenya

Head of Department – Regional Sales & Operations

We are pleased to announce the following vacancy within the Regional Sales and Operations Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
Brief Description
Reporting to the Director – Regional Sales and Operations, the role holder will be responsible for the P&L, topline and bottom-line growth for the business operations in the coast region through superior commercial acumen and excellence in execution.
The role will provide leadership to a cross functional team cutting across Consumer, Marketing, Technology, Enterprise, and Retail functions and deliver regional business goals of Net Promoter Score(NPS) (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership


·         Responsible for achieving the consumer-commercial target of Net Promoter Score, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
·         Design and execute the business unit strategy &drive the performance of Safaricom Brand in the market
·         Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
·         Develop innovative market development opportunities
·         Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the Sales Excellence Execution Daily execution standards
·         Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
·         Support the enterprise ‘go to market’ channel structure at the region
·         Play a leadership role in the Safaricom Foundation initiatives in the region
·         Lead in the delivery of ‘Best Network for You’ customer promise for the Region
·         Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
·         Build and develop high performance teams and drive superior performance standards


·         Degree in Sales & Marketing or a business management discipline
·         Experience in a large organization heading an Sales Business Unit/ Profit center
·         Excellent general management & commercial capability
·         Experience in a range of group functions, including sales, marketing, brand management, financial management; network operations

·         Strong customer focus with a proven track record in meeting revenue targets
·         Strong intellectual, strategic, and analytical ability to work cross-functionally with a collaborative style.
·         Excellent people management, with demonstrated ability to hire the best people, coach, motivate and grow high performing teams.
·         Strong experience in building business relationships, negotiating contracts and closing deals with different stakeholders.
How to Apply

Financial Systems Delivery Manager 
We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager Business Engagement – FS, COPS and CC, the position holder will be in charge of delivery of business products using Business Doman and IT knowledge.
Leading a team of Architects and BAs, as well as virtual delivery teams. Break down complex requirements into simple trackable tasks. Be committed to high quality and delivery on time without compromise on scope.


·         Responsible for leading virtual teams across IT to deliver the BU initiatives
·         In charge of delivering of the BU products on time
·         Ensure product stability within max 24 hours
·         Solutions Design and specification
·         Team Leadership
·         Managing Capex Spend for systems relevant to them.


·         Degree in Science/computer science/Engineering/Business related.
·         Strong business acumen and mindset
·         5+ years of software development experience in a busy IT development environment, 2 years of which must include experience in Business Analysis and Systems design.
·         3+ years’ Experience in Technical Leadership of large IT projects
·         Certification in Business Analysis
·         Certification in Agile Project Management will be an added advantage
·         Team player who is skilled at building up and managing stakeholder relationships successfully
·         Ability to persuade stakeholders and to champion effective techniques through delivery
·         Ability to drive initiatives without any formal authority in an ambiguous environment.
How to Apply

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