One Acre Fund
We are an international non-profit that works in Kenya, Rwanda, Burundi, Tanzania, Uganda, Malawi and Zambia. In these countries, our 5,000+ strong staff serves over 500,000 smallholder farmers and enables them to grow their way out of hunger and poverty.
We are an international non-profit that works in Kenya, Rwanda, Burundi, Tanzania, Uganda, Malawi and Zambia. In these countries, our 5,000+ strong staff serves over 500,000 smallholder farmers and enables them to grow their way out of hunger and poverty.
ORGANIZATION DESCRIPTION: Most of the world’s poor are farmers, representing the largest
and most uniform group of poor people in the world.
Our program is proven impactful-every
year, we weigh thousands of harvests and measure 50-100% average gain in farm
income per acre. We have laser-like focus on generating better lives for the
people that we serve.
We are growing quickly. In ten years,
we have grown to serve over 600,000 farm families with more than 6,000
full-time field staff. Our approach has won widespread validation, winning grants
from The MasterCard Foundation and Gates Foundation.
Website: www.oneacrefund.org.
Customer Engagement Officer
JOB LOCATION: Kakamega
REPORTS TO: Reception Deputy Lead
JOB DESCRIPTION: The Customer Engagement Officer will professionally receive
phone calls or emails from both prospective and current clients, as well as One
Acre Fund’s field staff. He/she will record case details and any actions taken
to resolve the case accurately in Customer Engagement’s ticketing system.
YOUR ROLE
Primary Duties of the Customer
Engagement Officer (95%)
·
Allocate tasks to Crop Health
Response Team agents
·
Professionally receive phone calls or
emails from both prospective and current clients as well as One Acre Fund field
staff
·
Record case details and any actions
taken to resolve the case accurately in Customer Engagement’s ticketing system
·
Provide clients with information
relating to their loan package with One Acre Fund
·
Resolve others cases such as phone
number changes
·
Check to see if caller or email
requester has previously recorded cases
Some Key Performance Indicators will
be:
·
Average First Response Time
·
First Call Resolution %
·
Call Duration
·
Correctly Categorized Tickets
·
Customer Satisfaction Score
Other Duties (5%)
·
Handle one-off requests from Case
Receiving Team Lead
·
Any other roles assigned by the
supervisor
OUR REQUIREMENTS
Candidates who fit the following
criteria are strongly encouraged to apply:
·
Form four certificate (A diploma or a
degree will be an added advantage)
·
Creative problem-solving skills
·
Excellent communication skills (both
verbal and written)
·
Attention to detail
·
Ability to work under pressure
·
Ability to be flexible, fast and
efficient
·
Demonstrated computer skills in
email, internet usage, Microsoft Office Suite
·
Knowledge of CRM software and soft
phone software
APPLICATION PROCEDURE
If you feel motivated to work for One
Acre Fund as the Customer Engagement Officer and if you fulfill our
requirements for this role, we look forward to receiving your application by
4th September, 2018.
CLICK HERE to apply
online.
You will be prompted to a form that
must be completed.
At the end of the form you will have
the opportunity to write a motivational letter and upload your CV.
Field Operations Administrative Assistant
JOB LOCATION: Eastern
(Imenti and Manyatta)
REPORTS TO: Administrative
Associate Manager
JOB DESCRIPTION
One
Acre Fund is seeking to fill the position of Field Operations Administrative
Assistant. The candidate will become the Administrative Assistant to a field
district office. He/she will support the administrative and delivery functions
of the district and regional offices.
The
job will be a 3-month contract position.
YOUR ROLE
General Operations
·
Manage and regularly update the
staffing database for Operations Management
·
Support in managing and monitoring
planting, by data entering and maintaining Planting Tracker Database
·
Support in all administrative support
tasks, including copying, scanning, taking minutes, and so on
·
Coordinate logistics for district
meetings and trainings
·
Compile KPIs and other district data
entry tasks
Finance:
·
Put together district budgets and
procurement requests
·
Ensure prompt and accurate payment of
casuals and all other district related payments
·
Collect and fill receipts for all
transactions
·
Manage the regional emergency buffer
and expense log
Sustainability
·
Quality Check and issue Roster
reports
·
Distribute district-level repayment
analyses and reports for Field Officers and Field Managers as instructed by
Operations Management
·
Deliver sustainability or finance
trainings to field staff as required (such as use of phone number collection
forms, Group Leader change forms, input verification forms, Funeral Insurance
claims forms, and so on) and explain tools or data sources as required to
support field staff
·
Collect materials and forms and hand
over to Business Operations Department
·
Update district-specific tools as
requested by Field Leaders or Operations Management (that is, tools to track
weekly collections and percentages) using Excel
·
Act as a liaison with Business
Operations Department to raise any concerns related to repayment reports or
roster issues
Product Warranty Processing
·
Receive and Quality Check all product
warranty requests to ensure the product is eligible for repair or replacement
·
Process all valid product warranty
requests, fill database, and send to the Headquarter office for processing
·
Follow-up with Product Team and track
incoming products to return to Field Officers
·
Follow-up with members to ensure
Field Officers delivered repaired products
Funeral Insurance Processing
·
Review all incoming Funeral Insurance
claim forms and refund requests to ensure the client is registered and all
required information has been submitted to stakeholders
·
Process all claims in the FIRST
Database and submit all required information to Finance for processing
·
Support in Funeral Insurance Claims
follow-up in collaboration with Business Operations Team and support to Field
staff on filling forms
Logistics:
·
Organize for Staff and Products Kits
delivery and return as needed
·
Receive inventory and materials at
Monday Meetings, signing off on amounts and distributing to field staff as
appropriate
·
Submitting documentation of receipt
of goods back to the logistics team
·
Quality Check and oversee return of
IDS on all non-ID items to ensure compliance and report violations to HR Office
Administrator
Field Office:
·
General organization of the
district/hub office and maintaining supplies of stationary and equipment
·
Maintain and manage district property
and inventories
·
Liaise with IT department to ensure
functioning of all IT equipment in district/regional offices
·
Maintain communication and
relationships with district relevant vendors
·
Represent One Acre Fund as the front
face of the Office
Other:
·
Assist in any other duties requested
by Field Operations, depending on capacity and within reason
OUR REQUIREMENTS
Candidates
who fit the following criteria are strongly encouraged to apply:
·
Should have a college Diploma or
Bachelors’ Degree
·
Preferably have Office Management
background
·
Practical Computer Skills in MS Word,
MS Excel and MS PowerPoint
·
Attention to details.
·
Positive attitude.
·
Able to multitask
·
Proficient in speaking English
·
Ready to work in Eastern
APPLICATION PROCEDURE
If
you feel motivated to work for One Acre Fund as the Field Operations
Administrative Assistant and if you fulfill our requirements for this role, we
look forward to receiving your application by 5th September, 2018.
CLICK HERE to
apply online
You
will be prompted to a form that must be completed. At the end of the form you
will have the opportunity to write a motivational letter and upload your CV.
Supply Chain Supervisor
JOB LOCATION: Nairobi
REPORTS TO: Non-Agricultural
Supply Chain Specialist
JOB DESCRIPTION:
One
Acre Fund will purchase over $40M worth of agricultural and non-agricultural
inputs for direct sale to over 500,000 smallholder farmers in 2017.
Through
distribution of these goods and innovative trainings, we produce $129 of impact
per farmer, of which, $27 can be attributed to the distribution of
non-agricultural inputs such as solar lights, efficient wood-burning cook
stoves, and storage materials.
Access
to these life-improving inputs electrifies households, allows farmers to store
their grain, and gives farmers and their families the tools they need to grow themselves
out of poverty.
The
Supply Chain Supervisor is responsible for offering support in the sourcing,
quality control and delivery of all non-agricultural products for our clients.
He/she is also responsible for supporting other global input teams in the
administration and logistics role in order to deliver the highest quality, most
impactful live improving products to the farmers we serve.
YOUR ROLE
·
Arrange, coordinate and track solar
lights, cook stoves, harvest drying sheets and other non-agricultural product
deliveries to our countries of operations – you may also work on other products
such as agrochemicals as requested by your manager
·
Arrange, coordinate and track import
and exports within and outside of EasternAfrica
·
Maintain a database of clearing
agents for the inputs team in Kenya
·
Maintain a database of logistics
providers for the inputs team in Kenya
·
Generate and execute Requests for
Quotations as requested by your manager
·
Support on quality control processes
as requested by your manager (includes travel to supplier warehouses within
Kenya)
·
Assist in tracking inputs payments
and payment requests in Kenya
·
Manage and save proper documentation
using Google sheets and Google drive
·
Follow up with suppliers to ensure
that deliveries are made timely
·
Provide high quality customer service
to internal teams and external partners
·
Support in other tasks relating to
supply chain in Kenya as requested by your team
·
Support on SAP data entry as
requested by your manager
·
Provide accurate reports of tasks
accomplished
·
Be flexible and willing to learn and
execute new systems and processes as needed
·
Perform a support role to all Global
inputs sub teams
·
Support on stock insurance follow ups
OUR REQUIREMENTS
We
are seeking professionals with two years of work experience.
S/he
will demonstrate a long-term passion for agricultural development in East
Africa and will be familiar with the challenges faced by smallholder farmers in
the region.
We
are looking for extraordinary candidates that are organized and proactive; Most
of all, we are looking for candidates who have strong critical thinking skills,
positive attitude and a willingness to learn.
We
are looking for a smart individual who can learn quickly.
Please apply if you fit these criteria:
·
2 years’ work experience in
procurement/supply chain/logistics/import/export in a demanding professional
environment.
·
Undergraduate degree from a
recognized academic institution
·
Minimum C+ in KCSE or equivalent
·
Creativity and strong problem solving
skills. You don’t take no for an answer and constantly look for alternative
solutions to problems.
·
Experience working with multinational
companies preferred.
·
Ability to work independently and
make decisions.
·
Flexibility to travel within Kenya to
conduct quality control procedures
·
Strong oral and written communication
skills.
·
Demonstrated computer skills in
Google (email and spreadsheets) and Microsoft Office required; knowledge of SAP
preferred
·
A passion for delivering world class
customerservice
·
Relentless positivity – you are
encouraging and supportive of your colleagues
·
Commitment to humble service – you
put the farmer first!
·
Fluent in Kiswahili and English
In your application, please highlight the following skills if
you have them
·
Experience in Procurement or supply
chain management
·
Knowledge in SAP
APPLICATION PROCEDURE
If
you feel motivated to work for One Acre Fund as the Supply Chain Supervisor and
if you fulfill our requirements for this role, we look forward to receiving
your application by 27th August, 2018.
CLICK HERE to
apply online
You
will be prompted to a form that must be completed.
At
the end of the form you will have the opportunity to write a motivational
letter and upload your CV.
PLEASE NOTE
You
must be 18 years or older to qualify for any position at One Acre Fund.
One
Acre Fund will never ask you for money in return for advancement in the
recruitment process or for being offered a position.
Only
shortlisted candidates will be contacted.
