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NGO Jobs in Kenya - One Acre Fund

One Acre Fund

We are an international non-profit that works in Kenya, Rwanda, Burundi, Tanzania, Uganda, Malawi and Zambia. In these countries, our 5,000+ strong staff serves over 500,000 smallholder farmers and enables them to grow their way out of hunger and poverty.
ORGANIZATION DESCRIPTION: Most of the world’s poor are farmers, representing the largest and most uniform group of poor people in the world.
One Acre Fund is a growing NGO in Kenya, Rwanda, Burundi, Uganda, Malawi, Zambia and Tanzania that is innovating a new way of helping farm families to achieve their full potential. Instead of giving handouts, One Acre Fund invests in farmers to generate a permanent gain in farm income. We provide farmers with a “market bundle” that includes education, finance, farm inputs and solar lights, and market access.
Our program is proven impactful-every year, we weigh thousands of harvests and measure 50-100% average gain in farm income per acre. We have laser-like focus on generating better lives for the people that we serve.
We are growing quickly. In ten years, we have grown to serve over 600,000 farm families with more than 6,000 full-time field staff. Our approach has won widespread validation, winning grants from The MasterCard Foundation and Gates Foundation.
Website: www.oneacrefund.org.
Customer Engagement Officer
JOB LOCATION: Kakamega
REPORTS TO: Reception Deputy Lead
JOB DESCRIPTION: The Customer Engagement Officer will professionally receive phone calls or emails from both prospective and current clients, as well as One Acre Fund’s field staff. He/she will record case details and any actions taken to resolve the case accurately in Customer Engagement’s ticketing system.
YOUR ROLE
Primary Duties of the Customer Engagement Officer (95%)
·         Allocate tasks to Crop Health Response Team agents
·         Professionally receive phone calls or emails from both prospective and current clients as well as One Acre Fund field staff
·         Record case details and any actions taken to resolve the case accurately in Customer Engagement’s ticketing system
·         Provide clients with information relating to their loan package with One Acre Fund
·         Resolve others cases such as phone number changes
·         Check to see if caller or email requester has previously recorded cases
Some Key Performance Indicators will be:
·         Average First Response Time
·         First Call Resolution %
·         Call Duration
·         Correctly Categorized Tickets
·         Customer Satisfaction Score
Other Duties (5%)
·         Handle one-off requests from Case Receiving Team Lead
·         Any other roles assigned by the supervisor
OUR REQUIREMENTS
Candidates who fit the following criteria are strongly encouraged to apply:
·         Form four certificate (A diploma or a degree will be an added advantage)
·         Creative problem-solving skills
·         Excellent communication skills (both verbal and written)
·         Attention to detail
·         Ability to work under pressure
·         Ability to be flexible, fast and efficient
·         Demonstrated computer skills in email, internet usage, Microsoft Office Suite
·         Knowledge of CRM software and soft phone software
APPLICATION PROCEDURE
If you feel motivated to work for One Acre Fund as the Customer Engagement Officer and if you fulfill our requirements for this role, we look forward to receiving your application by 4th September, 2018.
CLICK HERE to apply online.
You will be prompted to a form that must be completed.
At the end of the form you will have the opportunity to write a motivational letter and upload your CV.

Field Operations Administrative Assistant
JOB LOCATION: Eastern (Imenti and Manyatta)
REPORTS TO: Administrative Associate Manager
JOB DESCRIPTION
One Acre Fund is seeking to fill the position of Field Operations Administrative Assistant. The candidate will become the Administrative Assistant to a field district office. He/she will support the administrative and delivery functions of the district and regional offices.
The job will be a 3-month contract position.
YOUR ROLE
General Operations
·         Manage and regularly update the staffing database for Operations Management
·         Support in managing and monitoring planting, by data entering and maintaining Planting Tracker Database
·         Support in all administrative support tasks, including copying, scanning, taking minutes, and so on
·         Coordinate logistics for district meetings and trainings
·         Compile KPIs and other district data entry tasks
Finance:
·         Put together district budgets and procurement requests
·         Ensure prompt and accurate payment of casuals and all other district related payments
·         Collect and fill receipts for all transactions
·         Manage the regional emergency buffer and expense log
Sustainability
·         Quality Check and issue Roster reports
·         Distribute district-level repayment analyses and reports for Field Officers and Field Managers as instructed by Operations Management
·         Deliver sustainability or finance trainings to field staff as required (such as use of phone number collection forms, Group Leader change forms, input verification forms, Funeral Insurance claims forms, and so on) and explain tools or data sources as required to support field staff
·         Collect materials and forms and hand over to Business Operations Department
·         Update district-specific tools as requested by Field Leaders or Operations Management (that is, tools to track weekly collections and percentages) using Excel
·         Act as a liaison with Business Operations Department to raise any concerns related to repayment reports or roster issues
Product Warranty Processing
·         Receive and Quality Check all product warranty requests to ensure the product is eligible for repair or replacement
·         Process all valid product warranty requests, fill database, and send to the Headquarter office for processing
·         Follow-up with Product Team and track incoming products to return to Field Officers
·         Follow-up with members to ensure Field Officers delivered repaired products
Funeral Insurance Processing
·         Review all incoming Funeral Insurance claim forms and refund requests to ensure the client is registered and all required information has been submitted to stakeholders
·         Process all claims in the FIRST Database and submit all required information to Finance for processing
·         Support in Funeral Insurance Claims follow-up in collaboration with Business Operations Team and support to Field staff on filling forms
Logistics:
·         Organize for Staff and Products Kits delivery and return as needed
·         Receive inventory and materials at Monday Meetings, signing off on amounts and distributing to field staff as appropriate
·         Submitting documentation of receipt of goods back to the logistics team

·         Quality Check and oversee return of IDS on all non-ID items to ensure compliance and report violations to HR Office Administrator
Field Office:
·         General organization of the district/hub office and maintaining supplies of stationary and equipment
·         Maintain and manage district property and inventories
·         Liaise with IT department to ensure functioning of all IT equipment in district/regional offices
·         Maintain communication and relationships with district relevant vendors
·         Represent One Acre Fund as the front face of the Office
Other:
·         Assist in any other duties requested by Field Operations, depending on capacity and within reason
OUR REQUIREMENTS
Candidates who fit the following criteria are strongly encouraged to apply:
·         Should have a college Diploma or Bachelors’ Degree
·         Preferably have Office Management background
·         Practical Computer Skills in MS Word, MS Excel and MS PowerPoint
·         Attention to details.
·         Positive attitude.
·         Able to multitask
·         Proficient in speaking English
·         Ready to work in Eastern
APPLICATION PROCEDURE
If you feel motivated to work for One Acre Fund as the Field Operations Administrative Assistant and if you fulfill our requirements for this role, we look forward to receiving your application by 5th September, 2018.
CLICK HERE to apply online
You will be prompted to a form that must be completed. At the end of the form you will have the opportunity to write a motivational letter and upload your CV.

Supply Chain Supervisor
JOB LOCATION: Nairobi
REPORTS TO: Non-Agricultural Supply Chain Specialist
JOB DESCRIPTION:
One Acre Fund will purchase over $40M worth of agricultural and non-agricultural inputs for direct sale to over 500,000 smallholder farmers in 2017.
Through distribution of these goods and innovative trainings, we produce $129 of impact per farmer, of which, $27 can be attributed to the distribution of non-agricultural inputs such as solar lights, efficient wood-burning cook stoves, and storage materials.
Access to these life-improving inputs electrifies households, allows farmers to store their grain, and gives farmers and their families the tools they need to grow themselves out of poverty.
The Supply Chain Supervisor is responsible for offering support in the sourcing, quality control and delivery of all non-agricultural products for our clients. He/she is also responsible for supporting other global input teams in the administration and logistics role in order to deliver the highest quality, most impactful live improving products to the farmers we serve.
YOUR ROLE
·         Arrange, coordinate and track solar lights, cook stoves, harvest drying sheets and other non-agricultural product deliveries to our countries of operations – you may also work on other products such as agrochemicals as requested by your manager
·         Arrange, coordinate and track import and exports within and outside of EasternAfrica
·         Maintain a database of clearing agents for the inputs team in Kenya
·         Maintain a database of logistics providers for the inputs team in Kenya
·         Generate and execute Requests for Quotations as requested by your manager
·         Support on quality control processes as requested by your manager (includes travel to supplier warehouses within Kenya)
·         Assist in tracking inputs payments and payment requests in Kenya
·         Manage and save proper documentation using Google sheets and Google drive
·         Follow up with suppliers to ensure that deliveries are made timely
·         Provide high quality customer service to internal teams and external partners
·         Support in other tasks relating to supply chain in Kenya as requested by your team
·         Support on SAP data entry as requested by your manager
·         Provide accurate reports of tasks accomplished
·         Be flexible and willing to learn and execute new systems and processes as needed
·         Perform a support role to all Global inputs sub teams
·         Support on stock insurance follow ups
OUR REQUIREMENTS
We are seeking professionals with two years of work experience.
S/he will demonstrate a long-term passion for agricultural development in East Africa and will be familiar with the challenges faced by smallholder farmers in the region.
We are looking for extraordinary candidates that are organized and proactive; Most of all, we are looking for candidates who have strong critical thinking skills, positive attitude and a willingness to learn.
We are looking for a smart individual who can learn quickly.
Please apply if you fit these criteria:
·         2 years’ work experience in procurement/supply chain/logistics/import/export in a demanding professional environment.
·         Undergraduate degree from a recognized academic institution
·         Minimum C+ in KCSE or equivalent
·         Creativity and strong problem solving skills. You don’t take no for an answer and constantly look for alternative solutions to problems.
·         Experience working with multinational companies preferred.
·         Ability to work independently and make decisions.
·         Flexibility to travel within Kenya to conduct quality control procedures
·         Strong oral and written communication skills.
·         Demonstrated computer skills in Google (email and spreadsheets) and Microsoft Office required; knowledge of SAP preferred
·         A passion for delivering world class customerservice
·         Relentless positivity – you are encouraging and supportive of your colleagues
·         Commitment to humble service – you put the farmer first!
·         Fluent in Kiswahili and English
In your application, please highlight the following skills if you have them
·         Experience in Procurement or supply chain management
·         Knowledge in SAP
APPLICATION PROCEDURE
If you feel motivated to work for One Acre Fund as the Supply Chain Supervisor and if you fulfill our requirements for this role, we look forward to receiving your application by 27th August, 2018.
CLICK HERE to apply online
You will be prompted to a form that must be completed.
At the end of the form you will have the opportunity to write a motivational letter and upload your CV.
PLEASE NOTE
You must be 18 years or older to qualify for any position at One Acre Fund.
One Acre Fund will never ask you for money in return for advancement in the recruitment process or for being offered a position.
Only shortlisted candidates will be contacted.

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