Watervale Investments Ltd
Job Vacancy: Customer Engagement Officer
The Customer Engagement Officer role
will focus on developing and managing relationships with our customers. The
officer will be responsible for all aspects of ourcustomer relationships – from
customer acquisition to marketing new product lines to account management. This
is an excellent opportunity for an early-career professional with strong customer
relations and analytical skills to take up a business-to-business engagement
role.
Job Vacancy: Customer Engagement Officer
Location: Nairobi, Kenya
Watervale Investments is a young and
quickly-growing company serving Kenya’s furniture industry.
Backed by European and American
investment, our mission is to make quality furniture more available and
affordable to millions of Kenyans. We offer an exciting, dynamic working
environment with opportunity for growth for our employees.
The Customer Engagement Officer will
be based from our office on Mombasa Road, Duldul Business Park, but will travel
regularly within and outside Nairobi. Regular visitation to customer shops will
be an important part of the role. Candidates should therefore be comfortable
with significant travel and field work.
This is a long-term, salaried
position with the added opportunity of earning commissions from sales. Our company
is growing quickly and there are ample opportunities for professional
development and career growth for exceptional candidates.
Responsibilities
Account Management
·
Take responsibility for placing
orders according to credit rules and credit limit established by your
supervisor
·
Manage customers’ payment schedule
and ensure that customers adhere to credit limits
·
Build long-term relationships with
clients and service recurring order needs
·
Provide all customer support required
by the clients in your portfolio
Network Within the Industry and
Identify New Clients
·
Build and grow relationships within
the furniture manufacture industry
·
Use industry networks and other means
to generate new leads on an on-going basis
·
Develop a strong understanding of
competitors and competing products on the market
Present Products to Prospective
Customers
·
Pursue leads, research prospects and
make initial introductory calls
·
Make product presentations which show
an in-depth understanding of our products and the client’s needs
·
Offer recommendations to your
supervisor about creditworthiness of new customers
·
Close relationships and coordinate
orders with our warehouse
Qualifications, Experience and Skills
·
A preference for 1-2 years’
experience in a role with sales or customer relations responsibilities
·
Furniture industry knowledge or
experience is a plus, but not a requirement
·
Extremely strong interpersonal skills
and success developing productive professional relationships
·
A mature professional who can
comfortably relate with business owners and senior purchasing managers
·
Strong analytical skills and
attention to detail—ability to analyze customer statements and proactively
identify and address issues with customer accounts
·
Proficient with Microsoft Word and
Excel
·
Eager to join a young, quickly-growing
organization and team
CLICK HERE to apply online
Job
Vacancy: Product Development Officer – Furniture
Who We
Are: Watervale is transforming Kenya’s
furniture industry to put quality living within everyone’s
reach. Joining us combines the stability of a mid-sized company with
the growth opportunity of a start-up.
Here’s what our team has accomplished
in the few years since our founding:
·
More than doubled in size each year,
growing from a start-up to mid-sized company
·
Reached hundreds of thousands of
Kenyan homes with our products
·
Supported the growth of over 200
micro and small businesses across the country
·
Attracted global investment to
continue fueling our growth and vision
What You’ll
Do: We’re looking to add someone who’s
passionate about product development, someone who’s interested in developing
new products in the furniture industry.
You’ll work with furniture designers,
sales, quality and marketing to transform an idea to an actual product. You’ll
manage fundis who’ll be a core part of your team and guide them in best
practices of furniture manufacturing. Most importantly, you’ll be eager to take
on more responsibility and grow your career as part of our team.
The Role in
Brief
Product development
·
Lead full cycle of development of
product from concept to completion
·
Manage and coordinate development of
new products and drive improvement of existing product and product lines within
the furniture industry.
·
Work in close partnership and
alignment with the supply chain team to select cost effective materials and
drive profitability that supports company goals.
·
Provide innovative solutions and
creative insight for product design in relation to market demands and company
image.
·
Lead the R&D efforts in the
furniture line to ensure that we’re constantly coming up with innovative and
cost-effective solutions.
Manufacturing
·
Evaluate and resolve technical
feasibility, design optimization and production issues.
·
Manage furniture sofa manufacturing
line and trouble shoot any problems that are encountered.
People Management
·
Develop a high-performing team of
fundis through thoughtful team member development.
·
Continually evaluate team members and
give feedback where needed to guide the career growth.
Career
Growth: Watervale invests in building the
capacity and skills within our team. Your manager will invest significant time
in your career development. We provide constant, actionable feedback delivered
through mentorship from the management team.
Because of our rapid growth, we
constantly have new roles opening up and opportunities in many functions. This
results in fast career growth for those who are ready to take up the challenge.
Qualifications
We’re looking for new team members
who are first and foremost eager to learn and grow in their roles and think out
of the box. We put less emphasis on formal qualifications and look carefully at
candidates’ abilities, experience and character.
This is an entry level role and any
candidate who feels they can undertake the responsibilities above to a high
standard is welcome to apply.
Candidates should demonstrate the
following in their application materials.
·
Technical background preferable with
some experience in CAD/Solidworks and any other design software.
·
Woodworking or upholstery experience
preferred
·
Curiosity. Someone who is always
interested to know how things are made and is constantly searching for how to
make things more efficient.
·
Ability to work in a disruptive
technology space that is quickly evolving
·
Strong interpersonal skills as this
role will require managing fundis.
·
Strong analytical skills and
attention to detail—ability to look at a scenario critically and come up with
solutions.
·
Proficient with Microsoft Word and
Excel
·
Eager to join a quickly-growing
organization and team
CLICK HERE to apply online