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Safaricom Jobs in Nairobi, Kenya

Principal Internal Auditor – Business Controls and Project Assurance

Brief Description
Reporting to the Senior Manager – Business Controls and Project Assurance, the successful candidate will be responsible for leading the delivery of audits across all business support processes.

Roles

·         Plan, conduct and deliver audits of business support processes as well as project assurance;
·         Manage the execution of audit engagements to ensure conformance to Internal Audit policies, standards and procedures for the delivery of high quality results within defined audit plans and budgets;
·         Perform audits within an ERP, Telecommunications, Financial Services and eCommerce environment, identifying control deficiencies and providing insight for enhanced utilization of the related systems by the business and promoting continuous improvement through technology;
·         Provide practical and cost-effective advice to management on designing, implementing and enhancing internal controls;
·         Provide project assurance in strategic projects as well as recommend controls that should be incorporated within the system to mitigate identified risks;
·         Track implementation status of audit recommendations. Maintain partnership with clients to ensure that all audit issues are resolved within defined timelines; and
·         Develop and implement the Continuous Auditing and Monitoring Program around key areas of concern / exposure.

Requirements

·         Upper second class degree in Business or Technology from a recognized University.
·         Professional certification in accounting (CPA/ACCA). Other qualifications e.g. CISA, CIA would be an added advantage.
·         6 to 8 years working experience in auditing of business controls and project assurance in a reputable professional audit firm or internal audit environment.
·         Experience in leading teams of auditors in successfully delivering audit engagements and strategic projects assurance.
·         Good knowledge of key applications supporting core business processes.
·         IT knowledge – an in depth understanding of the working of various systems e.g. ERP’s, billing systems etc.
·         In depth knowledge of MS Office applications.
·         Detailed knowledge of business operations is essential.
·         Experience in the use of data analysis tools such as IDEA, ACL etc.
·         Reliable, proven self-starter with the ability to effectively manage a team.
·         Excellent documentation, communication and stakeholder engagement skills.
How to Apply

Retail Sales Executive Contractor 
The Retail Sales Executive will be the main contact on all matters regarding sales, as assigned by the Manager. The individual will be required to grow shop revenue by sourcing and closing on sales leads within the assigned area. The individual will be given targets and expected to meet the targets.
Responsibilities
·         Establish productive and professional relationships with key stakeholders.
·         Revenue generation.
·         Develop new business with the client and identify areas of improvement.
·         Lead point of contact – Liaison between customers and cross-functional internal teams.
·         Ensure the timely and successful delivery of products and solutions according to customer needs and improve the entire customer experience.
·         Negotiate contracts and close agreements to maximize profitability.
·         Facilitate the sales process from beginning to the end.
·         Facilitate the franchisee in carrying out in-store and outdoor activations targeted at sales.
·         Forecast and track key account metrics.
·         Clearly communicate the progress of monthly & quarterly sales initiatives to internal and external stakeholders.
·         Market Intelligence – identify key insights, competition activities, and business opportunities.
·         Regular visits to the franchisee for briefings.
Requirements
·         Diploma in a Business related field.A Degree would be an added advantage.
·         4 years sales experience of which 2 years should be in corporate and outdoor sales.
·         Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization,
·         Ability to grasp client needs and increase customer engagement.
·         Solid experience with CRM software and MS Office – particularly MS Excel.
·         Proven ability to manage multiple projects at a time while paying strict attention to details.
·         Understanding of sales performance matrix.
·         Excellent listening, negotiation and presentation skills.
·         Excellent verbal and written communication skills.
·         Analytical, self & time management skills.
How to Apply

Agribusiness Sales and Distribution Manager
We are pleased to announce the following vacancy in the Agribusiness Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the HoD Agribusiness, the role holder will be responsible for generation of sales revenue through effective management of Safaricom Business in the assigned area by ensuring constant availability of Safaricom products and services and effectively aligning field activities with the overall agribusiness strategy.
The key objective will be to drive and achieve revenue targets through solution selling and segment propositions.
Responsibilities
Customer Acquisition And Revenue Growth
·         Effective implementation of strategy to achieve availability of Enterprise products and services and grow revenue the assigned area;
·         Ensure achievement of assigned revenue and NPS targets;
·         Prepare, plan and execute programmes aimed at market penetration;
·         Create awareness and guide the business with customer insights on Agri business growth strategy.
Relationship & Baseline Retention
·         Develop and execute customer ring fencing strategies;

·         Stimulate existing prepositions within Agri business;
·         Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term objectives;
·         Churn Management;
·         Contract Management: Follow up on all existing contracts & renewal;
·         Provide insights into the refinement of customer journey processes;
·         Timely response to customer correspondence (not later than 24 Hrs.)
·         Flag potential escalations in good time.
Relationship Account Development Planning
·         Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
·         Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centres).
Reporting
·         Manage reporting cycles (daily, weekly, and monthly);
·         Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting;
·         Timely circulation of customer meeting minutes (Not later than 24 Hrs.
NPS
·         Manage customer relationships to drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management;
·         Follow through on all customer issues until closure;
·         Maintaining communication with the customer throughout the entire customer journey.
Requirements
·         Degree in Agribusiness, Commerce/ ICT or a business related field;
·         3 years’ work experience in a B2B environment preferably selling agribusiness solutions;
·         At least 1 year experience in a sales management role;
·         Knowledge/ Work experience in ICT will be an added advantage;
·         Strong relationship building skills,;
·         New business development skills;
·         Be commercially savvy with a deep understanding and demonstration of solution selling.
Additional Details
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.
An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
·         Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
·         Clearance certificate from a reputable Credit Reference Bureau (CRB).
·         University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.
·         National ID/Passport.
How to Apply

Area Sales Manager 
We are pleased to announce the vacancy for an Area Sales Manager Regional Sales within the Regional Sales and Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Senior Manager-Regional Sales the position holder will be in charge of effective management of agents & sub-agents in the assigned area, growing the agents/sub-agents business to ensure availability of M-PESA services in the area at all times. Indirect generation of sales revenue through effective management of Safaricom Business and Dealer distribution in the assigned area.
Responsibilities
·         Grow Sales within the Area by developing innovative ways of increasing/growing airtime sales, Mpesa Float availability and terminal sales at the Point of Purchase; Value added services and connections
·         Executing to Win through Embedment of Safaricom effective execution daily (SEED) practices towards best in class execution of Trade activities.
·         Indirect generation of sales revenue through effective management of Safaricom Business in the assigned area
·         Effective implementation of distribution strategy in the trade to achieve availability and grow sales within the assigned area.
·         Ensure achievement of set sales and usage targets i.e. Monthly, quarterly, semiannually or annually.
·         Prepare, plan and execute Area Sales programs aimed at market penetration
·         Ensure shops are well branded according to Safaricom standards & ensure stores are well stocked and sell at recommended sales prices.
·         Effective implementation of market penetration strategy in the trade and distribution of all Safaricom products within the territory
·         Route mapping and route coverage monitoring of sales team while conducting marketing intelligence.
·         Coaching and Capability development for the sales team
Qualifications
·         Degree in a business related field.
·         Must have at least 4 years working experience in sales and distribution, of which 2 years must be in leading a sales team in sales growth and revenue generation.
·         Exceptional leadership and people management skills
·         Excellent knowledge of Safaricom products and services.
·         Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
·         Professional Sales training will be a strong advantage
·         Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
·         Mentoring/coaching skills/experience
Additional Details
Please note these vacancies are countrywide
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
·         An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
·         Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
·         Clearance certificate from a reputable Credit Reference Bureau (CRB)
·         University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
·         Copy of your National ID/Passport
How to Apply

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