Job Title: Customer Care
Job Description: Tech Garage is a service centre whose primary business is repair and value addition within the hand-held device vertical. We thrive on professionalism and our great service to our customers.
Job Description: Tech Garage is a service centre whose primary business is repair and value addition within the hand-held device vertical. We thrive on professionalism and our great service to our customers.
General Purpose: Interact with
customers to provide and process information in response to inquiries, concerns
and requests about products and services.
Responsibilities
·
deal directly with customers either
face to face by telephone, or electronically
·
respond promptly to customer
inquiries
·
handle and resolve customer
complaints
·
obtain and evaluate all relevant
information to handle product and service inquiries
·
provide pricing and delivery
information
·
perform customer verifications
·
set up new customer accounts in our
system
·
process orders and requests
·
direct requests and unresolved issues
to the designated resource
·
manage customers’ accounts
·
keep records of customer interactions
and transactions
·
record details of inquiries, comments
and complaints
·
record details of actions taken
·
maintain customer databases
·
coordinate maintain prompt
communication with internal departments
·
follow up on customer interactions
·
provide feedback on the efficiency of
the customer service process
Skills and Qualification
·
minimum of a diploma in business
related courses
·
quick learner and social media savvy
·
taking initiative to understand a
variety of products
·
High energy levels
·
Highly motivated for Customer Service
·
Excellent interpersonal and
communication skills
·
Exceptional planning and organizing
skills
·
Knowledge of products and services
·
any relevant experience will be an
added advantage
Key Competencies
·
interpersonal skills
·
confident communication skills –
verbal and written
·
acute listening skills
·
problem analysis and problem-solving
·
attention to detail and accuracy
·
data collection and ordering
·
customer service orientation
·
pro –active and prompt to act
Send you application via email
to hr@techgarage.co.ke by July 6th 2018