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Customer Care Job in Kenya

Job Title: Customer Care

Job Description: Tech Garage is a service centre whose primary business is repair and value addition within the hand-held device vertical. We thrive on professionalism and our great service to our customers.
General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities

·         deal directly with customers either face to face by telephone, or electronically
·         respond promptly to customer inquiries
·         handle and resolve customer complaints
·         obtain and evaluate all relevant information to handle product and service inquiries
·         provide pricing and delivery information
·         perform customer verifications
·         set up new customer accounts in our system
·         process orders and requests
·         direct requests and unresolved issues to the designated resource
·         manage customers’ accounts
·         keep records of customer interactions and transactions
·         record details of inquiries, comments and complaints
·         record details of actions taken
·         maintain customer databases
·         coordinate maintain prompt communication with internal departments
·         follow up on customer interactions
·         provide feedback on the efficiency of the customer service process
Skills and Qualification

·         minimum of a diploma in business related courses
·         quick learner and social media savvy
·         taking initiative to understand a variety of products
·         High energy levels
·         Highly motivated for Customer Service
·         Excellent interpersonal and communication skills
·         Exceptional planning and organizing skills
·         Knowledge of products and services
·         any relevant experience will be an added advantage
Key Competencies
·         interpersonal skills
·         confident communication skills – verbal and written
·         acute listening skills
·         problem analysis and problem-solving
·         attention to detail and accuracy
·         data collection and ordering
·         customer service orientation
·         pro –active and prompt to act
Send you application via email to hr@techgarage.co.ke by July 6th 2018

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