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Betting Jobs in Nairobi – Betin Kenya

Compliance Agent

Location: Nairobi
Probation period: 6 months
Salary: Competitive
The Compliance Agent assists in the day-to-day transactions relating to compliance. The agent will report to Directors to ensure all transactions remains compliant with company polices.
This agent will do account research to verify and/or correct credit balances, performs verification of payouts, perform professional level investigative tasks identifying instances of alleged fraudulent activities. This position requires working in shifts (night shift included). You must successfully pass a criminal history check.

Responsibilities:

·         Use logic to analyze or identify underlying factors associated with information or data to draw conclusions
·         Extract and compile data from various systems and sources; verify the accuracy and integrity of information required for processing
·         Responsible for verification of accounts by using automated software application in extremely fast paced environment
·         Liaise with other internal department for account verifications that require their attention
·         Identifies risk indicators, red flags to management and other departments and propose corrective action
·         Proactively analyze and clearly communicate issues and suggested solutions to management
·         Suggest continuous improvement ideas and assist in the implementation of new departmental efficiencies
·         Provide senior level constructive feedback to internal departments following reviews of their deliverables

Qualifications

·         2 years in a compliance or a related field
·         2 years in a high paced business and experience in working in large organizations. Working in online based large organizations is an advantage
·         Ability to maintain confidentiality and data accuracy when handling sensitive information
·         Ability to operate and prioritize in a fast-moving & demanding environment and deal with complex situation
·         Technical and professional skills or knowledge of risk and controls analysis
·         Strong oral and written communication skills
·         Must be self-guided and motivated, working to complete tasks thoroughly and requesting assistance if needed
·         Strong analytical mindset with an ability to synthesize data; detail oriented with a focus on quality results and accuracy
·         Proficiency with Microsoft Office is a must


Customer Care Shift Manager / Supervisor
Location: Nairobi
Probation period: 6 months
Salary: Competitive
This position is responsible for supervising the call center, to deliver high performance results and installs practices to increase the current performance of the team.
Ability to work in a highly competitive environment with up to 40 customer care agents per shift. Supervisor reports to the Customer Service Manager.
This position requires working in shifts. You must successfully pass a criminal history check.

Responsibilities:

·         SELL, SELL, SELL! Ability to cross sell the products to know how to motivate the team, to increase sales, to up sale the clients and resolve disputes in a professional manner

·         To lead and train the sales team, to install procedures and practices to increase the sales and quality of service
·         Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations
·         Provides feedback, timely KPI reports and analysis to Customer Care Manager
·         Develops new models; implementing changes and gives suggestions on new procedures and policies in order to increase performance of the team
·         Organizes frequent trainings and motivates the team in order to increase the performance
·         Supervising the shift and to ensure all clients are served accordingly and efficiently
·         Handling complaints and other issues team comes across with during the shift
·         Communicates with other internal department in case of issues and follows up on receiving fast resolution of the same
·         Maintains files, emails and other relevant information in organized manner
·         Any other duty that may arise

Qualifications

·         At least 2 years’ experience similar position in sales
·         Excellent sales skills, experience in this field is necessary
·         Excellent work ethics and ability to work independently, under pressure and meet tight deadlines
·         Excellent verbal communication skills
·         Ability to deliver high performance results and meet monthly targets
·         Must be highly motivated self-starter and willing to deliver maximum
·         Communications proficiency, both written and verbal form
·         A responsible attitude and able to multitask between internal departments and large group of team members across different platforms
·         Highly organized, ability to make decisions under pressure
·         Ability to lead and motivate others
·         Good Time management and accuracy at record keeping
·         Ability to priorities own work and work of other team members
·         Excellent work ethics and ability to work independently, under pressure and meet tight deadlines.
·         Ability to make the right decisions for the business
How to Apply
Interested candidates to apply to jobs@betin.co.ke quoting the position as the subject by Friday 13th July 2018.

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