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Recruitment in Safaricom, Nairobi, Kenya

Manager – Order fulfilment & Delivery Assurance

Role purpose:
To ensure the development & implementation of order management and logistics customer assurance processes and procedures, systems & tools, oversee internal and external problem management, conduct continual Service Improvement (CSI), monitor & review operational performance as per agreed KPIs/PPIs, provide customer insights and drive customer experience within Ecommerce Logistics

Key accountabilities

·         Monitor and review operational performance as per agreed KPIs in liaison with internal systems support teams, vendors, suppliers and 3PL service providers.
·         Continuous re-engineering of order management processes and procedures with respect to business requirements in order to protect and grow revenue through excellent customer service.
·         Management of drop ship orders and carry out reconciliation against agreed SLA with vendors.
·         A single point of contact for order management, process improvement and projects.
·         Champion innovations on order management aimed at enhancing current systems, improving accountability and service delivery to customers.
·         Identify, plan and train internal and external staff on new business improvement tools and systems.
·         Monitor the performance of key order management systems (Magneto ordering portal, warehouse & inventory, Business Intelligence, delivery systems) and timely engage support teams to minimize revenue leakage.


·         Degree in a business/science discipline.
·         5 years working experience in Customer service environment, of which 3 years should be in Supervisory Role.
·         Degree in Supply Chain or post graduate purchasing or logistics will be an added advantage.
·         Knowledge / Certification in Quality assurance for service will be an added advantage
·         Excellent knowledge of Safaricom products and services
·         Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
·         Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
·         Mentoring/coaching skills/experience.
·         Excellent interpersonal skills.
·         Good decision making skills
How to Apply
Business Performance Analyst
 Role Purpose:
Ensure accuracy and completeness of revenue reporting and related costs in Masoko’s financial statements for reporting in the monthly management accounts, coordinate reporting from all other teams and be a single source of truth in terms of business reporting in Masoko. The holder of this role will also perform the Masoko administrative roles including but not limited to planning Masoko activities, events, receipting POs, Scheduling the leadership meetings.

Key accountabilities

·         Assist in operations, Vendor and financial analytics
·         Assist preparation of Process and procedures in Masoko’s operations Vis a Vis the accounting standards and other best practices.
·         Produce analysis for all revenues and explain monthly variances
·         Assist in Preparation of Sectional performance management reports.
·         Assist in preparing monthly financial statements (profit and loss)
·         Assist in coaching and training interns
·         Assist in budget preparation and reviews

·         Assist in championing innovations on Vendor Payment aimed at enhancing current systems, improving accountability and service delivery to Vendor.
·         Develop and continuously review business continuity plans (BCP) in collaboration with key stakeholders (Technology, CBU, Customer Operations, Regional Teams and Risk Management).
·         Book/schedule all meetings for the HOD in liaison with concerned parties.


·         A graduate with a degree in a financial field will
·         Recognised accounting qualification (CPA (K), ACCA, etc.)
·         1-2 years’ experience in Finance
·         Significant work experience in the telecommunications industry
·         Able to develop and recommend financial operational policies and processes for the business
·         In depth knowledge and experience to provide strong financial decision support to the business.
How to Apply
Principal Officer Inventory Management & Planning
Role Purpose:
This role manages the Company’s Revenue Stream to meet company objectives through the integration of inventory plans into the sales and promotion by forecasting activities associated with customers and products; create and maintain forecast models for the customers; incorporate business intelligence into planning; plan for stock replenishments for new and existing products, manage inventory levels, & eliminate obsolescence and meet or exceed customer order fill rates.

Key responsibilities

·         Develop & implement inventory systems capable of management of decentralized stock management with multi-hub, stock receipt, transfer & order processing portability.
·         Inventory planning through demand forecasting based on past sales trends, promotion activities & new product launches.
·         Ensure optimum use of warehouse space through robust inventory management practices & effective product replenishments.
·         Manage decentralized inventory planning across all the hubs in liaison with hub manager to ensure company inventory policy is complied with.
·         Identify and resolve supply exceptions by expediting stock replenishment orders, re-allocating existing inventory and establishing safety stock parameters.
·         Work closely with the Operations and customer service to ensure target order fill rates are being met for daily customer orders.
·         Monitor receipts and transfers ensuring timely delivery and availability of product as well as in accordance with the inventory plan.
·         Planning for any grouping of product, customer, geography or channel to market to meet demand plans. Plan in units, sales values, or costs
·         Improve business performance through lower supply chain and operating costs, faster cash-to-cash cycle times, and higher customer service levels.
·         Improve planning and scheduling and resolve potential long-range capacity issues before they become crises.
·         Continuous assess warehouse requirements & advice management when to plan for expansion or reduction in line with business growth strategy. Align demand to performance to avoid wastage.
·         Quickly simulate impact of demand and supply changes on profit, service levels, and deployment strategies
·         Develop business processes that include practices and procedures for demand planning, supply planning, reconciliation and integration of demand, supply financial, and new product plans.


·         Minimum 5 years working experience in Supply Chain environment, of which 3 years should be in Supervisory Role.
·         Experience with the distribution/inventory management.
·         Excellent analytical and communications skills.
·         Prior experience applying supply chain principles including procurement, sourcing, inventory management and logistics.
·         Must possess strong leadership skills and be well organized, self-motivated, focused on meeting deadlines and able to multitask within a fast-paced environment.
·         Demonstrated ability to support and interact effectively with other core business functions (Sales, Product Development, Distribution and logistics).
How to Apply

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