Manager – Order fulfilment & Delivery Assurance
Role purpose:
Key accountabilities
Qualifications
Key accountabilities
Qualifications
Key responsibilities
Qualifications
Role purpose:
To ensure the development & implementation of order management
and logistics customer assurance processes and procedures, systems & tools,
oversee internal and external problem management, conduct continual Service
Improvement (CSI), monitor & review operational performance as per agreed
KPIs/PPIs, provide customer insights and drive customer experience within
Ecommerce Logistics
Key accountabilities
·
Monitor and review operational performance as per agreed KPIs in
liaison with internal systems support teams, vendors, suppliers and 3PL service
providers.
·
Continuous re-engineering of order management processes and
procedures with respect to business requirements in order to protect and grow
revenue through excellent customer service.
·
Management of drop ship orders and carry out reconciliation
against agreed SLA with vendors.
·
A single point of contact for order management, process
improvement and projects.
·
Champion innovations on order management aimed at enhancing
current systems, improving accountability and service delivery to customers.
·
Identify, plan and train internal and external staff on new
business improvement tools and systems.
·
Monitor the performance of key order management systems (Magneto
ordering portal, warehouse & inventory, Business Intelligence, delivery
systems) and timely engage support teams to minimize revenue leakage.
Qualifications
·
Degree in a business/science discipline.
·
5 years working experience in Customer service environment,
of which 3 years should be in Supervisory Role.
·
Degree in Supply Chain or post graduate purchasing or logistics
will be an added advantage.
·
Knowledge / Certification in Quality assurance for service will be
an added advantage
·
Excellent knowledge of Safaricom products and services
·
Excellent written and verbal communication skills (articulate)
coupled with good listening and critical reasoning skills.
·
Proactive, confident, energetic and able to work under pressure
with a positive attitude and use good organization skills.
·
Mentoring/coaching skills/experience.
·
Excellent interpersonal skills.
·
Good decision making skills
How to Apply
Business Performance Analyst
Role Purpose:
Ensure accuracy and completeness of revenue reporting and related
costs in Masoko’s financial statements for reporting in the monthly management
accounts, coordinate reporting from all other teams and be a single source of
truth in terms of business reporting in Masoko. The holder of this role will
also perform the Masoko administrative roles including but not limited to
planning Masoko activities, events, receipting POs, Scheduling the leadership
meetings.
Key accountabilities
·
Assist in operations, Vendor and financial analytics
·
Assist preparation of Process and procedures in Masoko’s
operations Vis a Vis the accounting standards and other best practices.
·
Produce analysis for all revenues and explain monthly variances
·
Assist in Preparation of Sectional performance management reports.
·
Assist in preparing monthly financial statements (profit and loss)
·
Assist in coaching and training interns
·
Assist in budget preparation and reviews
·
Assist in championing innovations on Vendor Payment aimed at
enhancing current systems, improving accountability and service delivery to
Vendor.
·
Develop and continuously review business continuity plans (BCP) in
collaboration with key stakeholders (Technology, CBU, Customer
Operations, Regional Teams and Risk Management).
·
Book/schedule all meetings for the HOD in liaison with concerned
parties.
Qualifications
·
A graduate with a degree in a financial field will
·
Recognised accounting qualification (CPA (K), ACCA, etc.)
·
1-2 years’ experience in Finance
·
Significant work experience in the telecommunications industry
·
Able to develop and recommend financial operational policies and
processes for the business
·
In depth knowledge and experience to provide strong financial
decision support to the business.
How to Apply
Principal Officer Inventory Management & Planning
Role Purpose:
This role manages the Company’s Revenue Stream to meet company
objectives through the integration of inventory plans into the sales and
promotion by forecasting activities associated with customers and products;
create and maintain forecast models for the customers; incorporate business
intelligence into planning; plan for stock replenishments for new and existing
products, manage inventory levels, & eliminate obsolescence and meet or
exceed customer order fill rates.
Key responsibilities
·
Develop & implement inventory systems capable of management of
decentralized stock management with multi-hub, stock receipt, transfer &
order processing portability.
·
Inventory planning through demand forecasting based on past sales
trends, promotion activities & new product launches.
·
Ensure optimum use of warehouse space through robust inventory
management practices & effective product replenishments.
·
Manage decentralized inventory planning across all the hubs in
liaison with hub manager to ensure company inventory policy is complied with.
·
Identify and resolve supply exceptions by expediting stock
replenishment orders, re-allocating existing inventory and establishing safety
stock parameters.
·
Work closely with the Operations and customer service to ensure
target order fill rates are being met for daily customer orders.
·
Monitor receipts and transfers ensuring timely delivery and
availability of product as well as in accordance with the inventory plan.
·
Planning for any grouping of product, customer, geography or
channel to market to meet demand plans. Plan in units, sales values, or costs
·
Improve business performance through lower supply chain and
operating costs, faster cash-to-cash cycle times, and higher customer service
levels.
·
Improve planning and scheduling and resolve potential long-range
capacity issues before they become crises.
·
Continuous assess warehouse requirements & advice management
when to plan for expansion or reduction in line with business growth strategy.
Align demand to performance to avoid wastage.
·
Quickly simulate impact of demand and supply changes on profit,
service levels, and deployment strategies
·
Develop business processes that include practices and procedures
for demand planning, supply planning, reconciliation and integration of demand,
supply financial, and new product plans.
Qualifications
·
Minimum 5 years working experience in Supply
Chain environment, of which 3 years should be in Supervisory Role.
·
Experience with the distribution/inventory management.
·
Excellent analytical and communications skills.
·
Prior experience applying supply chain principles including
procurement, sourcing, inventory management and logistics.
·
Must possess strong leadership skills and be well organized,
self-motivated, focused on meeting deadlines and able to multitask within a
fast-paced environment.
·
Demonstrated ability to support and interact effectively with
other core business functions (Sales, Product Development, Distribution and
logistics).
How to Apply