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Hotel Jobs in Kenya - Villa Rosa Kempinski, Nairobi

Assistant Groups & Events Sales Manager

Reporting to the Groups and Events Sales Manager, the Assistant Events Manager’s main function is comprehensive consultation and mentoring of the Event organizer under consideration of the clients detailed needs and expectations with the goal to ensure optimal and effective Banquet Event Orders (BEOs) and Group Information Sheets, perfect service delivery and revenue maximization in compliance with the Kempinski Standards. 
Assistant Groups & Events Sales Manager will also be responsible for ensuring that the hotel achieves its financial objectives by assisting the concentrated sales efforts of the Groups and Events Sales Team, extend his/her assistance to other professional sales team members when requested, up selling, actively support and implement Talent Development initiatives as a part of his/her daily activities by identifying training talents, support cross exposure and task force assignments for their team and take personal interest in their talents development plans.


Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Responsibilities

·         Assist the Groups and Events Sales Manager in the Management of the Department especially in the absence of the Groups and Events Sales Manager.
·         Attend meetings and client events in the absence of and / or instead of the Groups and Events Sales Manager.
·         Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.
·         Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
·         Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting.
·         Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
·         Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
·         Realize up sell possibilities to meet and surpass Group & Event budget goals.
·         Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
·         Create activities to ensure ongoing maintenance of bookings.
·         Generate proper proposals and contracts.
·         Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
·         Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Groups & Event Sales Coordinator.
·         Ensure a proper handover of the converted business to the Groups & Events Coordinator with all relevant information forwarded.
·         Introduce the Groups & Events Coordinator to the client.
·         Conduct Exit Interviews with important customer after their event – asking for future business.
·         Cross-sell to other hotels within the Kempinski Group (and GHA).
·         Regular competition checks.
·         Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
·         Properly maintain LOS/CAN and UNC business.
·         Perform any other duties as assigned to them by management.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Qualifications

·         University/College/Tertiary level education required.
·         Previous experience in luxury hotels is required.
·         3 years experience in Group & Event , reservations or sales preferred
·         Experience in a similar role and proven track record may be considered in lieu of specialised education
·         Excellent communication skills
·         Knowledge and experience in the use of Opera
·         Knowledge in a foreign language will be a distinct advantage
·         Presentable, well spoken individual
·         Pleasant and outgoing personality
·         Fluent speech skills
·         Ability to remain calm and composed under pressure
How to Apply

Security Officer 
Reporting to the Security Supervisor, the Security officer will be responsible for providing personal and general security to hotel guests, property and staff, carry out asset protection and loss prevention measures, assist guest and visitors while maintaining both friendly and welcoming attitude. Ensure proper access control of assets, material, vehicle and personnel.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Responsibilities

·         Protect and carry out asset protection and loss prevention measures.
·         Ensures proper access control of assets, material, vehicle and personnel.
·         Project a professional, confident, efficient and reassuring image to hotel guests, visitors and staff.
·         Detect and report immediately any threats directed to the hotel to relevant hotel authorities.
·         Provide thorough and up to date knowledge of security, safety and fire prevention as directed by security manager/supervisor.
·         Assist guests, visitors, staff, suppliers and all public associate’s while maintaining a friendly and welcoming attitude.
·         Undertake patrols and post duties as directed by superiors.
·         Monitor the operations of all electronic security devices, alarm, and surveillance systems.
·         Provide, perform, and ensure safety measures and procedures are enforced and followed.
·         Take independent action as authorized when necessary to deal with any emergency.
·         Report immediately any infringements of security and safety to the next available superior.
·         Undergo security and safety trainings and revise assignment internally.
·         Operate C.C.T.V.
·         Conduct evacuation drills as instructed by hotel authorities.
·         Respond to all enquires as per hotel requirements.
·         Safe guard all information related to the hotel.
·         Maintain harmonious and professional working relationship with other hotel employees.
·         At all times adhere to Kempinski standard security operating procedures which may change from time to time.
·         Conduct responsibilities as stipulated in post orders manual.
·         Attend to all trainings as required
·         Additional responsibilities and tasks can be added at any time depending on the need of the business and hotel.

Qualifications

·         Diploma/Certificate in Security Management.
·         Basic security knowledge.
·         CCTV Controllers Certificate.
·         Language English (Spoken and written fluent).
·         Two years’ experience preferably in hospitality industry.
·         Computer literate.
·         Must have sound judgement capability.
·         Must be physically fit.
How to Apply

Accounts Payable Clerk 
The overall scope of this role is to ensure the validity and accuracy of all invoices (receipt and process of all invoices in proper allocations and timely payment).Reporting to the Chief Accountant / Assistant Finance Controller, the incumbent will be responsible for safeguarding the financial integrity and stability of the hotel and minimizing any exposure to potential risks, ensuring invoices and accruals are posted in the corresponding month, and also ensuring that all invoices are coded correctly and have the corresponding approval.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Responsibilities

·         Responsible for following and understanding all Kempinski Policies & Procedures.
·         Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.
·         Responsible for receiving and verifying accuracy of invoices for goods and services.
·         Responsible for reviewing coding of invoices for accuracy and completeness.
·         Responsible for ensuring all payments are made accurately, on time, and with the proper authorization and back-up.
·         Responsible for posting invoices and preparing the weekly payment run.
·         Responsible for ensuring that all early payment discounts are taken.
·         Responsible for creating and updating vendor list.
·         Responsible for monthly reconciliations of A/P Trade account and designated month end journal entries and preparation of any related balance sheet schedules.
·         Responsible for preparing the accrual for invoices received after closing and for goods and services not yet invoiced.
·         Responsible for maintaining an organized filing system for open and paid invoices.
·         Responsible for performing any additional duties assigned by Management and assisting in other areas of Accounting as needed.
·         Responsible for communicating with supervisor on any discrepancies in invoices or other potential problems.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Qualifications

·         CPA III.
·         Bachelor’s degree or diploma in accounting or any related field.
·         At least 2 years’ experience in a similar position and one year experience in finance and accounts management.
·         Excellent oral and communication skills.
·         Computer literate with in-depth knowledge in Microsoft Office products and accounting softwares.
·         Must have good organizational and time management skills.
·         Ability under pressure with minimum supervision and coordinate tasks to meet deadlines.
·         Applies a professional, confidential and ethical approach at all times.
·         Team player with excellent interpersonal skills.
·         Ability to handle high volume with attention to detail.
How to Apply

Pastry Chef 
Reporting to the Executive Chef, the Pastry Chef’s main function is to plan, organize, control and direct the work of employees responsible for the preparation and presentation of a broad array of cakes, pastries, desserts, petits fours and breads which meet customer expectations.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa

Key Responsibilities

·         Supervise all employees in the Pastry/Bakery kitchen
·         Create new pastry and dessert menus for all restaurant outlets and banquets, conduct tastings and presentations with photos and costing
·         Assist the Executive Pastry Chef in establishing culinary standards specific for Pastry/Bakery which meets the need of the target market.
·         Develop and maintain up-dated operations manuals for all food production and Stewarding sections and make recipes and maintain up- dated and accurate costing of all Pastry dishes prepared and sold in the Food and Beverage operation
·         Supervise the Pastry kitchen staff in the preparation and presentation of all food items in accordance with the hotel’s food and beverage standards and standardized menu guidelines
·         Inspect several times daily all food stores and refrigerated areas and suggest, where necessary, correct storage methods to comply with Health & Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Pastry Chef.
·         Check food preparation, individual costs, quality, quantity inventories and portion control on a daily basis
·         Liaise with the Chief Steward in order to ensure high standards of cleanliness are maintained in all areas of the Pastry/Bakery kitchen, such as machinery and small kitchen equipment
·         Plan the duty rosters on weekly basis.
·         Ensure training needs analysis of the pastry staff is carried out and training programmes are designed and implemented to meet the needs
·         Work with Executive Chef in the preparation and management of the department’s budget
·         Assist in coordinating the preparation of the departmental annual budget
·         Control and monitor departmental costs on an ongoing basis to ensure performance against budget
·         Provide input for probation and formal performance appraisal discussions in line with company guidelines.
·         Comply with all Kempinski company policies.
·         Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
·         Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
·         Any other duties that may be delegated by the management through the Executive Chef

Qualifications:

·         High School or secondary diploma required
·         Gastronomic education certificate or equivalent (apprenticeship/diploma/BA/Bsc)
·         Minimum 4 years kitchen experience
·         Minimum 3 years in a pastry kitchen role, preferably with a 5* Hotel chain
·         International experience preferred
·         Excellent written and verbal communication skills.
·         Ability to identify and delegate tasks effectively.
·         Excellent organizational and time management skills.
·         Knowledgeable of food safety regulations.
·         Computer literacy
·         Good communication skills
·         Ability to work and communicate in a multinational environment:
·         Able to work in a fast paced environment and can multitask
·         Ability to remain calm and composed under pressure
How to Apply

Sales Coordinator 
The Sales Coordinator is in charge of the office organisation. Assists in all administrative matters related to the Sales & Marketing department. He or she must ensure that Sales team achieves their revenue objectives and ensure Sales team TTTT’S are carried out to the satisfaction of both the Director of Sales / Director of Sales& Marketing and Sales Coordinator.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Responsibilities

·         Support the Director of Sales , Director of Sales & Marketing and the Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives.
·         Determine and implement the procedures and standards of an effective filing system.
·         Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times: Timesheets, Purchase orders, Travel authorizations for business trips, Collateral reprint orders, Brochure supplies (office), Holiday and sick leave, Expense forms
·         Maintain and update inventory: control of all gifts and giveaways.
·         Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations.
·         Compile monthly reports to be completed by 5th of each month.
·         Compile statistics.
·         Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection and distribution of mail items.
·         Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
·         Annual contracting administration for corporate and leisure business.
·         Ensure that store requisitions are submitted monthly.
·         Ensure ordering of business cards.
·         Ensure sensible and effective use of the telephone – all incoming calls
·         promptly answered in an agreed manner.
·         Ensure that calls are screened and dealt with in an appropriate way.
·         All enquiries to be dealt with within 24 hours.
·         Assist telesales research of existing/new clients within guidelines of
·         Director of Sales / Director of Sales & Marketing.
·         Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
·         Ensure the strict confidentiality of information passing though the office.
·         Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
·         Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
·         Coordinate and assist in organising sales trips.
·         Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
·         Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
·         Ensure that all potential and real hazards are reported and rectified immediately.
·         Understand and strictly adhere to the hotel’s employee rules & regulations.
·         Perform any other duties as assigned to them by management.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Qualifications

·         Degree/Diploma in Hospitality.
·         3+ years in luxury hotel
·         3+ years in Sales and Marketing, Groups & Event management.
·         Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
·         Micros Fidelio Opera and Sales & Catering
·         Applies a professional, confidential and ethical approach at all times
·         Experience in a similar role and proven track record may be considered in lieu of specialized education
·         Strong people leadership skills
·         Good communication skills
·         Fluent speech skill; Knowledge of the English language is mandatory
·         Sound, checkable previous employment references
·         Strong leadership and analytical skills
·         Ability to quickly adapt to a constantly changing market with a revenue positive effect
·         Be proactive in achieving Event & Group revenue goals
·         Relevant experience in Event & Group management. Hotel Operations experience a plus
·         Analytical approach to problem solving and demonstrated ability to “think out-side of the box”
·         Ability to remain calm and composed under pressure
·         Positive winning attitude, adaptable and ready to take on new challenges.
How to Apply

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