Assistant Groups & Events Sales Manager
Reporting to the Groups and Events Sales Manager, the Assistant Events Manager’s main function is comprehensive consultation and mentoring of the Event organizer under consideration of the clients detailed needs and expectations with the goal to ensure optimal and effective Banquet Event Orders (BEOs) and Group Information Sheets, perfect service delivery and revenue maximization in compliance with the Kempinski Standards.
Assistant Groups &
Events Sales Manager will also be responsible for ensuring that the hotel
achieves its financial objectives by assisting the concentrated sales efforts
of the Groups and Events Sales Team, extend his/her assistance to other
professional sales team members when requested, up selling, actively support
and implement Talent Development initiatives as a part of his/her daily
activities by identifying training talents, support cross exposure and task
force assignments for their team and take personal interest in their talents
development plans.
Responsibilities
Qualifications
Responsibilities
Qualifications
Responsibilities
Qualifications
Key Responsibilities
Qualifications:
Responsibilities
Qualifications
Reporting to the Groups and Events Sales Manager, the Assistant Events Manager’s main function is comprehensive consultation and mentoring of the Event organizer under consideration of the clients detailed needs and expectations with the goal to ensure optimal and effective Banquet Event Orders (BEOs) and Group Information Sheets, perfect service delivery and revenue maximization in compliance with the Kempinski Standards.
Villa Rosa Kempinski is a Five Star luxury hotel situated on
Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km
from Jomo Kenyatta International Airport.The hotel boasts of 200
stylishly-designed and tastefully-decorated rooms and suites spread on 10
floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Responsibilities
·
Assist the Groups and Events Sales Manager in the Management of
the Department especially in the absence of the Groups and Events Sales
Manager.
·
Attend meetings and client events in the absence of and / or
instead of the Groups and Events Sales Manager.
·
Direct receipt, qualification and coordination of event &
group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.
·
Handle requests according to the relevant standards within a
maximum of 5 (business) hours of its receipt.
·
Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting.
·
Ensure the ideal and most effective utilization of the Meeting and
Conference Rooms.
·
Carry out site inspections with potential MICE clients in
coordination with the Field Sales department.
·
Realize up sell possibilities to meet and surpass Group &
Event budget goals.
·
Thoroughly input, supervise and maintain the requests in the Opera
S&C System according to the data input standards.
·
Create activities to ensure ongoing maintenance of bookings.
·
Generate proper proposals and contracts.
·
Follow up on sent out proposals within 24 hours (1 working day) to
ensure the client has received the information and to clarify possible
questions and issues.
·
Handle the enquiries until conversion to definite bookings
including negotiation, contracting, and site inspection before handing over to
the Groups & Event Sales Coordinator.
·
Ensure a proper handover of the converted business to the Groups
& Events Coordinator with all relevant information forwarded.
·
Introduce the Groups & Events Coordinator to the client.
·
Conduct Exit Interviews with important customer after their event
– asking for future business.
·
Cross-sell to other hotels within the Kempinski Group (and GHA).
·
Regular competition checks.
·
Review monthly results and forecasts to recommend and execute
activities required to ensure the hotel increases the market share and
maximizes its revenue.
·
Properly maintain LOS/CAN and UNC business.
·
Perform any other duties as assigned to them by management.
·
Additional responsibilities and tasks can be added at any time
according to the needs of the business and of the hotel.
Qualifications
·
University/College/Tertiary level education required.
·
Previous experience in luxury hotels is required.
·
3 years experience in Group & Event , reservations or sales
preferred
·
Experience in a similar role and proven track record may be
considered in lieu of specialised education
·
Excellent communication skills
·
Knowledge and experience in the use of Opera
·
Knowledge in a foreign language will be a distinct advantage
·
Presentable, well spoken individual
·
Pleasant and outgoing personality
·
Fluent speech skills
·
Ability to remain calm and composed under pressure
How to Apply
Security Officer
Reporting to the Security Supervisor, the Security officer will be
responsible for providing personal and general security to hotel guests,
property and staff, carry out asset protection and loss prevention measures,
assist guest and visitors while maintaining both friendly and welcoming
attitude. Ensure proper access control of assets, material, vehicle and
personnel.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on
Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km
from Jomo Kenyatta International Airport.The hotel boasts of 200
stylishly-designed and tastefully-decorated rooms and suites spread on 10
floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Responsibilities
·
Protect and carry out asset protection and loss prevention
measures.
·
Ensures proper access control of assets, material, vehicle and
personnel.
·
Project a professional, confident, efficient and reassuring image
to hotel guests, visitors and staff.
·
Detect and report immediately any threats directed to the hotel to
relevant hotel authorities.
·
Provide thorough and up to date knowledge of security, safety and
fire prevention as directed by security manager/supervisor.
·
Assist guests, visitors, staff, suppliers and all public
associate’s while maintaining a friendly and welcoming attitude.
·
Undertake patrols and post duties as directed by superiors.
·
Monitor the operations of all electronic security devices, alarm,
and surveillance systems.
·
Provide, perform, and ensure safety measures and procedures are
enforced and followed.
·
Take independent action as authorized when necessary to deal with
any emergency.
·
Report immediately any infringements of security and safety to the
next available superior.
·
Undergo security and safety trainings and revise assignment
internally.
·
Operate C.C.T.V.
·
Conduct evacuation drills as instructed by hotel authorities.
·
Respond to all enquires as per hotel requirements.
·
Safe guard all information related to the hotel.
·
Maintain harmonious and professional working relationship with
other hotel employees.
·
At all times adhere to Kempinski standard security operating
procedures which may change from time to time.
·
Conduct responsibilities as stipulated in post orders manual.
·
Attend to all trainings as required
·
Additional responsibilities and tasks can be added at any time
depending on the need of the business and hotel.
Qualifications
·
Diploma/Certificate in Security Management.
·
Basic security knowledge.
·
CCTV Controllers Certificate.
·
Language English (Spoken and written fluent).
·
Two years’ experience preferably in hospitality industry.
·
Computer literate.
·
Must have sound judgement capability.
·
Must be physically fit.
How to Apply
Accounts Payable Clerk
The overall scope of this role is to ensure the validity and
accuracy of all invoices (receipt and process of all invoices in proper
allocations and timely payment).Reporting to the Chief Accountant / Assistant
Finance Controller, the incumbent will be responsible for safeguarding the
financial integrity and stability of the hotel and minimizing any exposure to
potential risks, ensuring invoices and accruals are posted in the corresponding
month, and also ensuring that all invoices are coded correctly and have the
corresponding approval.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on
Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km
from Jomo Kenyatta International Airport.The hotel boasts of 200
stylishly-designed and tastefully-decorated rooms and suites spread on 10
floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Responsibilities
·
Responsible for following and understanding all Kempinski Policies
& Procedures.
·
Responsible for behaving in a professional and harmonious manner
and following the Kempinski code of conduct.
·
Responsible for receiving and verifying accuracy of invoices for
goods and services.
·
Responsible for reviewing coding of invoices for accuracy and
completeness.
·
Responsible for ensuring all payments are made accurately, on
time, and with the proper authorization and back-up.
·
Responsible for posting invoices and preparing the weekly payment
run.
·
Responsible for ensuring that all early payment discounts are
taken.
·
Responsible for creating and updating vendor list.
·
Responsible for monthly reconciliations of A/P Trade account and
designated month end journal entries and preparation of any related balance
sheet schedules.
·
Responsible for preparing the accrual for invoices received after
closing and for goods and services not yet invoiced.
·
Responsible for maintaining an organized filing system for open
and paid invoices.
·
Responsible for performing any additional duties assigned by
Management and assisting in other areas of Accounting as needed.
·
Responsible for communicating with supervisor on any discrepancies
in invoices or other potential problems.
·
Additional responsibilities and tasks can be added at any time
according to the needs of the business and of the hotel.
Qualifications
·
CPA III.
·
Bachelor’s degree or diploma in accounting or any related field.
·
At least 2 years’ experience in a similar position and one year
experience in finance and accounts management.
·
Excellent oral and communication skills.
·
Computer literate with in-depth knowledge in Microsoft Office
products and accounting softwares.
·
Must have good organizational and time management skills.
·
Ability under pressure with minimum supervision and coordinate
tasks to meet deadlines.
·
Applies a professional, confidential and ethical approach at all
times.
·
Team player with excellent interpersonal skills.
·
Ability to handle high volume with attention to detail.
How to Apply
Pastry Chef
Reporting to the Executive Chef, the Pastry Chef’s main function
is to plan, organize, control and direct the work of employees responsible for
the preparation and presentation of a broad array of cakes, pastries, desserts,
petits fours and breads which meet customer expectations.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on
Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km
from Jomo Kenyatta International Airport.The hotel boasts of 200
stylishly-designed and tastefully-decorated rooms and suites spread on 10
floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa
Key Responsibilities
·
Supervise all employees in the Pastry/Bakery kitchen
·
Create new pastry and dessert menus for all restaurant outlets and
banquets, conduct tastings and presentations with photos and costing
·
Assist the Executive Pastry Chef in establishing culinary standards
specific for Pastry/Bakery which meets the need of the target market.
·
Develop and maintain up-dated operations manuals for all food
production and Stewarding sections and make recipes and maintain up- dated and
accurate costing of all Pastry dishes prepared and sold in the Food and
Beverage operation
·
Supervise the Pastry kitchen staff in the preparation and
presentation of all food items in accordance with the hotel’s food and beverage
standards and standardized menu guidelines
·
Inspect several times daily all food stores and refrigerated areas
and suggest, where necessary, correct storage methods to comply with Health
& Safety regulations, to avoid spoilage and ensure regular turnover of food
items and give completed check lists to the Executive Pastry Chef.
·
Check food preparation, individual costs, quality, quantity
inventories and portion control on a daily basis
·
Liaise with the Chief Steward in order to ensure high standards of
cleanliness are maintained in all areas of the Pastry/Bakery kitchen, such as
machinery and small kitchen equipment
·
Plan the duty rosters on weekly basis.
·
Ensure training needs analysis of the pastry staff is carried out
and training programmes are designed and implemented to meet the needs
·
Work with Executive Chef in the preparation and management of the
department’s budget
·
Assist in coordinating the preparation of the departmental annual
budget
·
Control and monitor departmental costs on an ongoing basis to
ensure performance against budget
·
Provide input for probation and formal performance appraisal
discussions in line with company guidelines.
·
Comply with all Kempinski company policies.
·
Demonstrate Awareness of OH&S policies and procedures and
ensure all procedures are conducted safely and within OH&S guidelines.
·
Be familiar with property safety, first aid and fire and emergency
procedures and operate equipment safely and sensibly.
·
Any other duties that may be delegated by the management through
the Executive Chef
Qualifications:
·
High School or secondary diploma required
·
Gastronomic education certificate or equivalent
(apprenticeship/diploma/BA/Bsc)
·
Minimum 4 years kitchen experience
·
Minimum 3 years in a pastry kitchen role, preferably
with a 5* Hotel chain
·
International experience preferred
·
Excellent written and verbal communication skills.
·
Ability to identify and delegate tasks effectively.
·
Excellent organizational and time management skills.
·
Knowledgeable of food safety regulations.
·
Computer literacy
·
Good communication skills
·
Ability to work and communicate in a multinational environment:
·
Able to work in a fast paced environment and can multitask
·
Ability to remain calm and composed under pressure
How to Apply
Sales Coordinator
The Sales Coordinator is in charge of the office organisation.
Assists in all administrative matters related to the Sales & Marketing
department. He or she must ensure that Sales team achieves their revenue
objectives and ensure Sales team TTTT’S are carried out to the satisfaction of
both the Director of Sales / Director of Sales& Marketing and Sales
Coordinator.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on
Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km
from Jomo Kenyatta International Airport.The hotel boasts of 200
stylishly-designed and tastefully-decorated rooms and suites spread on 10
floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Responsibilities
·
Support the Director of Sales , Director of Sales & Marketing
and the Sales Managers in their day to day activities and to assist them in
achieving their personal and team objectives.
·
Determine and implement the procedures and standards of an
effective filing system.
·
Provide adequate supplies of stationary and ensures that the
following forms are used and kept updated at all times: Timesheets, Purchase
orders, Travel authorizations for business trips, Collateral reprint orders,
Brochure supplies (office), Holiday and sick leave, Expense forms
·
Maintain and update inventory: control of all gifts and giveaways.
·
Maintain an up-to-date operating manual of the department, incl.
policies and procedures, rules and regulations.
·
Compile monthly reports to be completed by 5th of each month.
·
Compile statistics.
·
Assist with the co-ordination of direct mail campaigns on behalf
of sales and marketing, labeling, data collection and distribution of mail
items.
·
Ensure the efficient liaison between the sales office and other
sales offices in sister hotels, including the distribution of our sales
correspondence and collateral to other hotels.
·
Annual contracting administration for corporate and leisure
business.
·
Ensure that store requisitions are submitted monthly.
·
Ensure ordering of business cards.
·
Ensure sensible and effective use of the telephone – all incoming
calls
·
promptly answered in an agreed manner.
·
Ensure that calls are screened and dealt with in an appropriate
way.
·
All enquiries to be dealt with within 24 hours.
·
Assist telesales research of existing/new clients within
guidelines of
·
Director of Sales / Director of Sales & Marketing.
·
Sort all incoming mail for the attention of the Director of Sales
and Marketing and Sales Department.
·
Ensure the strict confidentiality of information passing though
the office.
·
Record minutes of all meetings conducted by the Director of Sales
and Marketing and any others as when directed by the Sales and Marketing team
from time to time.
·
Maintain the highest standards of professional, ethics, and
attitude toward all hotel guests, clients, and colleagues.
·
Coordinate and assist in organising sales trips.
·
Perform all duties and responsibilities in a timely and efficient
manner in accordance with established company policies and procedures.
·
Understand and strictly adhere to the rules & regulations
established in the employee handbook and the hotel’s policy on fire, hygiene,
health & safety.
·
Ensure that all potential and real hazards are reported and
rectified immediately.
·
Understand and strictly adhere to the hotel’s employee rules &
regulations.
·
Perform any other duties as assigned to them by management.
·
Additional responsibilities and tasks can be added at any time
according to the needs of the business and of the hotel.
Qualifications
·
Degree/Diploma in Hospitality.
·
3+ years in luxury hotel
·
3+ years in Sales and Marketing, Groups & Event
management.
·
Strong computer skills, including Microsoft Office,
(Excel/PowerPoint/Word)
·
Micros Fidelio Opera and Sales & Catering
·
Applies a professional, confidential and ethical approach at all
times
·
Experience in a similar role and proven track record may be
considered in lieu of specialized education
·
Strong people leadership skills
·
Good communication skills
·
Fluent speech skill; Knowledge of the English language is
mandatory
·
Sound, checkable previous employment references
·
Strong leadership and analytical skills
·
Ability to quickly adapt to a constantly changing market with a
revenue positive effect
·
Be proactive in achieving Event & Group revenue goals
·
Relevant experience in Event & Group management. Hotel
Operations experience a plus
·
Analytical approach to problem solving and demonstrated ability to
“think out-side of the box”
·
Ability to remain calm and composed under pressure
·
Positive winning attitude, adaptable and ready to take on new
challenges.
How to Apply