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Recruitment in StarTimes Media, Nairobi, Kenya

Human Resource Officer

A leading Digital TV industry player StarTimes Media is seeking a highly motivated and skilled professional who is suitably qualified to fill in the positions of Human Resource Officer.
Department: Human Resource
Reports to: Country HR Manager
Job Objective: The Human Resource Officer is responsible for providing support in the various human resource functions, which include recruitment, staffing, training and development, performance monitoring, payroll processing and employee counseling.

Responsibilities:

·         Contribute to the regional business strategy by helping identify, prioritize, and build organizational capabilities, behaviors, structures, and processes
·         Diagnose business challenges and together with Country HR craft solutions and see through execution
·         Translate business and HR strategy into a clear annual HR operational plan
·         Implement regional initiatives and strategy
·         Manage the local introduction of new or revised Human Resources Policies and Procedures to support business processes
·         Responsible for execution of all people processes in the employment and business cycle, in line with policy and legislation
·         Support the regional management in forecasting and planning the talent pipeline requirements in line with the business strategy
·         Facilitate line of sight initiatives to build a high-performing organization aligned with the strategic leadership agenda
·         Facilitate and promote employee engagement and feedback
·         Provide expert advice and coaching to management where appropriate
·         Advice and support line managers in the handling of Employee Relations matters. Support business to resolve conflict at the earliest opportunity
·         Ensure execution of Performance Management philosophy and processes
·         Monitor and analyse regional employment data with recommendations for future action
·         HR Reporting (monthly, training, assessments, projects)
Key Measures / KPIs
·         Alignment of business objectives to employee objectives
·         The number of interventions successfully implemented
·         85% employee engagement and low employee complaints
·         The number of project implemented smoothly and effectively.
·         The average time spent on Employee Relations cases.

Qualifications

·         First Degree Human Resource Management, Commerce or Business Administration
·         Higher Diploma from IHRM a necessary added advantage
·         At least 2 years’ HR experience in a busy environment
·         Extensive experience in payroll management and production
·         Project Management skills
·         Excellent computer skills and familiarity with MS office package especially MS Excel
·         Excellent Oral and written communication skills
·         Leadership skills
·         Facilitation skills
·         Willing to travel within region assigned
Salary: A competitive remuneration commensurate with knowledge and experience will be offered to the successful candidate.


Human Resource Assistant
A leading Digital TV industry player, StarTimes Media is seeking a highly motivated and skilled professional who is suitably qualified to fill in the position of a Human Resource Assistant.
Department: Human Resource
Job ObjectiveThe Human Resource Assistant is responsible for providing support in the various human resource functions, which include recruitment, staffing, training and development, performance monitoring, payroll processing and employee counseling.

Responsibilities

·         Maintaining computer system by updating and entering data
·         Setting appointments and arranging meetings
·         Maintaining calendars of HR management team
·         Compiling reports and spreadsheets and preparing spreadsheets
·         Assist in the execution of the performance Management processes including employee evaluation
·         HR Reporting (monthly, training, assessments, projects)
·         Processing payroll and employee dues.
·         Assist in leave management including system entries and tracking
·         Answering payroll questions
·         Facilitating resolutions to any payroll errors
·         Participating in benefits tasks, such as claim resolutions, reconciling benefits statements, and approving invoices for payment
·         Maintaining current HR files and databases
·         Updating and maintaining employee benefits, employment status, and similar records
·         Maintaining records related to grievances, performance reviews, and disciplinary actions
·         Performing file audits to ensure that all required employee documentation is collected and maintained
·         Performing payroll/benefit-related reconciliations
·         Performing payroll and benefits audits and recommending any correction action
·         Completing termination paperwork and assisting with exist interviews

Qualifications

·         First Degree Human Resource Management, Commerce or Business Administration
·         Higher Diploma from IHRM a necessary added advantage
·         At least 2 years’ HR experience in a busy environment
·         Working experience in payroll management and production
·         Project Management skills
·         Excellent computer skills and familiarity with MS office package especially MS Excel
·         Excellent oral and written communication skills
·         Leadership skills
·         Facilitation skills
·         Willing to travel when assigned tasks out of the Head Office
Salary: A competitive remuneration commensurate with knowledge and experience will be offered to the successful candidate.


Sales Administrator
A leading Digital TV industry player, StarTimes Media is seeking a highly motivated and skilled professional who is suitably qualified to fill in the position of a Sales Administrator.
Job Objective:
To support VP Sales, Regional Sales Managers, Key Account Managers and Dealer Sales Representatives by administering the sales information system and provide all other administration services for the sales department and staff.

Duties and Responsibilities

·         Provide positive professional leadership and effective management to all Business Hall Staff in their Region
·         Provide secretarial assistance to VP Sales, Regional Sales Managers, Key Account Managers and Dealer Sales Representatives by producing letters, memos, reports, spreadsheets, filing; and general administration for the sales department.
·         Record/input sales orders, cancellations, exchanges, targets and achievements, and legal completions onto the sales information system, along with sales contracts, full distributor details, details/choices and produce/post relevant letters and statements.
·         Ensure the sales extraction sheets are completed and kept up to date on a weekly basis.
·         Produce and maintain files, copies and provide necessary sales information when needed by supporting departments. Produce weekly and monthly reports for the management team.
·         Produce/amend standard forms for use by the sales team or for internal product sales to staff..
·         Ensure safe keeping of all documentation in office. Keep stock and order materials and stationery used by all the sales team, and order uniforms/badges for sales staff.
·         Liaise daily with legal department, finance department and Human Resource Department regarding payments for stock collected by staff and balancing and closing of staff sales accounts.
·         Administer in the organization of sales events or clients interactions.
·         Take telephone enquiries from prospective dealers and distributors regarding sales processes and ensure the right information is delivered to them.
·         Maintain a clear record of all dealers and distributors including their location, contacts, sales transactions, payments and credits.
·         Calculate sales commissions, payments to outsourced sales promotion companies and other significant payments to be paid out.
·         Communicate to sales staff on behalf of the VP Sales. At all times comply with company polies, regulations and procedures.
·         Any other duties as given by Supervisors.

Qualifications

·         Bachelor Degree from accredited university.
·         At least 2 years’ experience in Sales Administration in a similarly large enterprise will be an added advantage.
·         Excellent computer skills and knowledge of MS office packages (most especially MS Excel and Word)
Skills and Competencies:
·         Self-disciplined individual with managerial capabilities.
·         Ready to work long hours when occasionally required to do so.
·         Capable of travelling when required to. Have strong interest in digital television technology.
·         Hard working, good attitude, strong sense of responsibility, and enthusiasm for work performed.
·         High sense of professionalism in conduct Heightened strategic awareness
·         Good people skills and experience in building teams.
·         Able to multitask and work under pressure
·         Good problem solving skills and ability to take initiative.


Applications Manager
A leading Digital TV industry player, StarTimes Media is seeking a highly motivated and skilled professional who is suitably qualified to fill in the position of a Sales Administrator.
Job Objective:
The OTT Applications Manager on StarTimes Android App system, will continually maintain expertise on the latest version, test and troubleshoot new and upgraded code for company and developed mobile applications on all current IOS and Android smartphone devices. Also he will answer escalated support calls from Call Center specialist that work directly with the smartphone end users

Duties and Responsibilities

·         Test, troubleshoot, and debug smartphone applications on all applicable versions of smartphone firmware and operating systems.
·         Troubleshoot MDM issues related to smartphones. Continually monitor phone the compatibility of the Application with different phone operating system and participate in pre-releases to test impact on the App.
·         Monitor compliance and changes requires within the app stores that provide the StarTimes Mobile App to end users.
·         Provide StarTimes Mobile APP’s functionality and capability reports to developers, product managers, and sales personnel.
·         Work with resources in StarTimes to provide backup and/or direct management of MDM for mobile devices.
·         Staff Training – Train staff members on the App, how it functions for purposes of proper promotions Serve as a technical liaison with the development team relating to corrective actions.
·         Create test plans for the app on mobile device application and conduct troubleshooting.
·         Performs other duties as assigned.
·         Communication and Partnerships – Builds partnerships with other business units and Apps to make our app more visible and also get revenue via StarTimes App.
·         Continuous Improvement – Focuses on continuous improvement of the StarTimes App, in order to optimize application performance, resiliency and reliability and work to correct issues.
·         Giving monthly feedback to improve the functionality of the StarTimes App in all aspects of software delivery model

Qualifications

·         Bachelor’s Degree in Computer Science or related field, or equivalent work experience in a related field.
·         Must be good at Web Design Work
·         Must have experience in online and Social Media Marketing
·         Have good knowledge of computer applications
·         Strong diagnostic, analytical and problem-solving skills.
·         Must be self-motivated with the ability to work independently. Working knowledge of Microsoft Windows based operating systems.
·         Working knowledge of MS Office, including Word and Excel. Excellent customer service skills.
·         Effective communication skills with both internal and external contacts.
·         Two to four years of experience in the following areas: Work station and server computer hardware repair Communications networks and technology Knowledge of MDM Applications.
·         Kenyan Citizenship /Valid work permit Ability to maintain confidentiality with regard to information stored in operational databases.
·         Qualified candidates should send their application letters and CV’s quoting relevant skills and experience.
·         Names of three referees and a daytime telephone contact.
·         A Certificate of Good Conduct from the Criminal Investigation Department.
How to Apply
Qualified candidates are encouraged to send their application letters and CV’s quoting relevant skills and experience with the position applied for as the subject to jobs@startimes.com.cn
Kindly include names of three referees and a daytime telephone contact.
Interviews will be done on a rolling basis until the position is filled.
Only shortlisted candidates will be contacted.

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