4G Capital
Job title: HR Assistant
Job title: HR Assistant
Reporting to: HR Officer
Hours: 8:30 – 17:30, Monday- Friday and beyond when required
Location: Nairobi, with regular visits to the branches
Purpose of the position: This role’s purpose is to act as a support to the HR department
and assist in the daily HR duties.
Responsibilities & Duties
·
Assist in drawing job descriptions,
specifications and vacancy announcements
·
Assist in candidate screening and
shortlisting
·
Assist in conducting interviews
·
Conduct candidate due diligence and
background checks with references
·
Assist in employee on-boarding
·
Assist in management and organization
of personnel files
·
Assist in drawing and implementation
of HR policies and processes to meet the company’s aspirations on talent
management and career development
·
Manage leave and track absence
·
Offer support in disciplinary matters
·
Assist in tracking staff performance
·
Assist in employee engagement and
motivation
·
Assist in daily HR administration
Academic & trade qualifications
·
B. Com Human Resource Management or a
degree in a related field
·
A minimum of KCSE B
·
Higher diploma in HR Management
·
Must be a registered member of IHRM
Work experience & skills
·
2-3 years’ work experience in a busy
HR department
·
Strong written and verbal
communication skills
·
Excellent analytical skills
·
Prior experience in a financial
institution will be an added advantage
Personal qualities & behavioral
traits
·
Integrity and ability to work in a
fintech
·
High Motivation
·
Self-starter
·
Functional problem solver
·
Able to motivate and develop teams
Job
title: Operations Manager – Collections
Reporting to: COO
Hours: 8:30 – 17:30 Monday – Friday and beyond when required
Location: Nairobi, with occasional local travel required
Purpose of the
position: This role’s purpose is to lead and
motivate the collections team in order to achieve collections targets, support
the Chief Operations Officer in running the day to day collections of the
business unit.
Working closely with Unit and
Satellite staff in monitoring data integrity on the systems, managing
information flow between the different business functions and
recommending improvements to credit and general business processes.
recommending improvements to credit and general business processes.
This role is also responsible for
administering the collections process, and assisting in the smooth, efficient
and effective running of the lending process.
Responsibilities
& duties
·
Overall responsibility for
collections performance of the entire business
·
Leading and motivating the
collections team in order to achieve collections target
·
Implementation and maintenance of a
set of comprehensive Credit Risk Policies and Procedures
·
Introduce and evolve effective
operations and reporting assessment tools to minimize risk and proactively
identify problem areas
·
Daily, weekly and monthly reporting
of Key Performance Indicators for the department
·
Monitor the progress of all
defaulters and take timely steps to contain the situation as per the credit
policy and SOPs governing this process
·
Managing relationships with the units
in order to reduce exposure to potential bad debt
·
Call Center management functions
including call monitoring and quality assessment
·
Manage and participate in field
collections
·
Liaise with collection agencies and
the Units/Satellites in the collection and mitigation of NPLs
·
Subject matter expertise during
recruitment and training of collection agents
·
Play a significant role in monitoring
the integrity and completeness of data captured by the unit staff; flag any
discrepancies and seek swift clarity of these variances
Academic &
trade qualifications
·
Undergraduate degree in Finance,
Economic, or business related subject
·
MSc. will be an added advantage
Work
experience & skills
Essential
·
4 to 6 years’ work experience in a
similar position
·
Experience in leading a team
·
Strong written and verbal
communication skills
·
Strong negotiation skills
Desirable
·
Experience working in a microfinance
institution
·
Experience in call centre management
Personal
qualities & behavioral traits
·
Ability to perform multiple tasks
simultaneously, employing effective time management and organizational skills
·
Ability to work independently and as
a team to meet deadlines, goals and objectives
·
Excellent communication skills, both
verbal and written
·
Strong client service orientation
·
Excellent critical thinking skills
·
Mature self-starter who takes
initiative
How to Apply
If you are interested and meet the
above requirements and competencies, kindly send your cv and cover letter
detailing your suitability for the position applied for to
careers@4g-capital.com.
Kindly headline your application
Operations Manager – Collections.