Check your search results here

Jobs and Vacancies in AMSOL, Kenya

Senior Assistant Customer

Our client is looking for a professional, highly driven and results oriented individual to competitively fill the position of Senior Assistant Customer Service .Reporting to the Assistant Manager, Customer Service Manager, the ideal candidate will be responsible position for ensuring excellence in customer service delivery to enhance business growth.

Responsibilities

·         Responding to customer queries on prices, product availability and  any other account information;
·         Acting as the liaison for the department with other departments;
·         Receiving, logging and seeking solutions to customer queries and complaints and ensuring turn around closure of issues as per the Service Charter;
·         Following up on customer orders.
·         Preparing report on previous day’s  activities and reports on lost opportunities through unserved orders;
·         Responding empathetically to customer complaints/feedback, while recording details;
·         Ensuring that the complaint is eventually closed out to the satisfaction of the customer;
·         Escalating emergency calls to the relevant employee/s or departments;
·         Calling designated account customers on regular basis to confirm fixed delivery schedule orders prior to delivery; and
·         Assisting in marketing activities of the Corporation.

Qualifications

·         Diploma in Customer Service or Communications or Business Administration or any relevant field
·         At least 3 years relevant experience in busy customer service environment
Desired Attributes:
·         Good relationship building skills
·         Good Customer Service Skills
·         Good communication skills
·         Good negotiation skills
·         Well-developed interpersonal skills
·         A high degree of integrity, responsibility and confidentiality;
·         Good interpersonal skills;
·         Problem solving skills; and
·         Computer competency.


Merger & Acquisitions Manager
Our client is a corporate body established under the Competition Act No. 12 of 2010 (the Act). The client’s mandate is to enforce the Act with the objective of enhancing the welfare of the people of Kenya by promoting and protecting effective competition in markets and preventing misleading market conduct throughout Kenya.
On behalf of the client, we seek to recruit a highly experienced, highly competent, motivated and self-driven individual with excellent credentials and a strategic mind to competitively fill the position below:

Roles

S/he will be responsible for the following:
Merger Analysis:
·         Review merger analysis and investigation reports and make recommendations to the Director, Competition and Consumer Protection;
·         Oversee investigation of all mergers that may have been consummated without approvals and make recommendations to the Director, Competition and Consumer Protection;
·         Oversee the identification and analysis of unwarranted concentrations of economic power and review reports thereof and make recommendations to the Director; Competition and Consumer Protection;
·         Oversee the development of merger guidelines and make recommendations for approval;
·         Maintain the customer compliments, complaints and enquiries register.
Policy Development and Stakeholders Management:
·         Liaise with the Research Policy and Advocacy Division in carrying out economic analysis of mergers and conduct specific market inquiries;
·         Liaise with the Legal department in development of the Authority’s legal frameworks on mergers and acquisitions;
·         Liaise with the Legal department to develop relevant regulations and escalate them as appropriate
·         Develop and oversee implementation of policies and procedures to enable the Department function effectively.
·         Liaise with sector regulators regarding merger analysis.
Department Management:
·         Develop work plans and budgets for the M & A Department for approval
·         Oversee the execution of the approved departmental work plans and budgets

·         Oversee performance management in the department
·         Prepare and submit all monthly, quarterly and annual reports for the department
·         Prepare draft board management papers for approval
·         Identify training needs for the departmental staff
·         Spearhead the recruitment of staff within the department
·         Participate in the development and review of the CAK strategic plan
·         Support the induction of interns and oversee the Young Professionals Programs
·         Identify procurement needs of the department
·         Follow up on the implementation of agreed audit recommendations
·         Spearhead risk assessment of the department
·         Mentor and coach departmental staff
·         Oversee the development, documentation and implementation of procedures and processes in compliance with ISO 9001:2015
·         Participate in various committees in the Authority

Requirements

·         Masters degree in Economics/Business/Law;
·         Bachelors degree in Economics/Business/Law or a business related field;
·         Specialist knowledge in competition policy/law; and
·         Proficiency in ICT
·         At least 10   years’   experience   in   competition   policy/law   gained   from   reputable organizations, with at least three (3) years in a management position;
·         Diverse experience in mergers analysis and investigation; and
·         Experience in managing and leading diverse teams of professionals
Skills and Competences:
·         Decision making skills;
·         Ability to interpret long term plans, programs and budgets developed senior management level;
·         Interpersonal and leadership skills;
·         Project management skills;
·         Ability to develop plans, programs, SOPS, and coordination of workflows
·         Creativity; and
·         Strategic management Skill
How to Apply:
Applicants should download, fill and submit the employment application form below:
EMPLOYMENT APPLICATION FORM – AMSOL 32.37 KB
Candidates will be required to satisfy the requirements of Chapter Six of the Constitution of Kenya on leadership and integrity, and are thus required to submit clearance certificates from the following institutions together with the job application:
·         Kenya Revenue Authority (Tax Compliance Certificate)
·         Higher Education Loans Board
·         Ethics & Anti – Corruption Commission
·         Criminal Investigation Department (Certificate of Good Conduct)
·         Report from an approved Credit Reference Bureau (CRB)
Evidence of on-going clearance is admissible subject to satisfactory results (presentation of a clearance certificate from the above institutions) before the selection process.
Applicants should either email to recruitment@amsol.co.ke, explicitly indicating the position in the email subject line.
OR
Send their application and detailed CV with copies of certificates, indicating current position, qualifications, working experience, current remuneration, names of at least three (3) professional referees, and daytime telephone number to:-
Africa Management Solutions Limited
Vision Plaza 3rd Floor, Unit 12A, Mombasa Road
P.O. Box 10639 – 00100 NAIROBI
Applications should reach us not later than 17.00 hours on Monday 4th June 2018.
Our client is an equal opportunity employer therefore women, persons with disabilities, the marginalized and the minorities are encouraged to apply.
Canvassing shall lead to automatic disqualification.

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here