M-Pesa Product & Services Internship
Responsibilities
Requirements
Responsibilities
Requirements
Responsibilities
Requirements
Responsibilities
Requirements
Responsibilities
Requirements
Requirements
Department
Description
We are pleased to announce the following Internship opportunity in
the M-PESA Product and Services Management Department within the Financial
Services Division. In keeping with our current business needs, we are looking
for a person who meets the criteria indicated below.
Brief
Description
Reporting to the Manager – M-PESA Product Development, the
position holder will be tasked to manage creditors within the credit platform
M-PESA Bloom while in line with the divisional objectives of driving payments.
Responsibilities
·
Explain to customers the different types of loans and credit
options that are available, as well as the terms of those services.
·
Review and update credit and loan files.
·
Handle customer complaints and take appropriate action to resolve
them. Third line support.
·
Stay abreast of new types of loans and other financial services
and products in order to better meet customers’ needs.
·
Negotiate payment arrangements with customers who have delinquent
loans.
·
Prepare reports to send to customers whose accounts are
delinquent, and forward irreconcilable accounts for collector action
·
Updates job knowledge by participating in educational
opportunities; reading professional publications; maintaining personal
networks; participating in professional organizations.
·
Enabling technological implementation of loan origination and
management systems including defining scope and overseeing UAT and deployment
·
Working with Lenders to design underwriting policy.
·
Work handy with lenders, platform owners and create mutual
business relationship.
·
Work with merchants, agents who are behind on their payments for
current loans and help them avoid defaulting on the loans.
·
Act as a liaison between the merchant, Agents, consumer and the
lending institution
·
Obtain and compile copies of loan applicants’ credit histories,
corporate financial statements, and other financial information
Requirements
·
A currently Ongoing Undergraduate Student in Business
Administration from a recognized University
·
Project Management skills are an added advantage
·
Attention to detail with good organizational, planning, report
writing and presentation skills.
·
Good interpersonal skills and experience in partner management
·
Proactive, confident, energetic with the ability to work under
pressure, to tight schedules/deadlines and monitor and follow up on all actions
taken.
·
A highly motivated person with a positive attitude towards work,
innovative, creative, results oriented with excellent analytical skills.
·
Interest in sales/product/underwriting would be preferred (with
NBFC/Bank/Fintech)
·
Interest in launching a digital product/platform would be
preferred
Additional
Details
Note This Is A 3 Month Internship Opportunity
·
As part of the interview process external candidates should
prepare the following documentation which will be required at a later stage
based on your performance in the interviews.
·
An updated CV with contacts of three referees, 2 who must be
professional and must have supervised you at some point, the other referee can
be a colleague in the same professional field.
·
Kenyan Certificate of Good Conduct (Less than 1 year old) or a
receipt of the same from the CID pending release of the hardcopy document.
·
Clearance certificate from a reputable Credit Reference Bureau
(CRB)
·
Request of Internship (official document) from the University or
Transcripts
·
Copy of your National ID/Passport
How
to Apply
Senior
Officer Technical Regulations
Department
Description
We are pleased to announce the following vacancy in the Regulatory
& Public Policy Department within the Corporate Affairs Division. In
keeping with our current business needs, we are looking for a person who meets
the criteria indicated below.
Brief
Description
Reporting to the Principal Officer – Spectrum, the position holder
will be responsible for supporting technical regulatory engagements on all
matters involving Spectrum, Numbering, Quality of Service, Network Redundancy,
Resilience and Diversity and Type Approvals.
Responsibilities
·
Ensure all assigned spot frequencies in the databases are within
set regulatory requirements
·
Monitoring and reporting of data update for all the radio base
transmitters
·
Coordination and follow up of applications of frequency assignment
·
Support coordination and preparation of compliance returns
·
Support Spectrum audits
·
Support technical direction for spectrum monitoring in
collaboration with the technical team
·
Support the Regulator in QoS and Inspection of facilities Audits
·
Facilitate communication to relevant regulatory authorities
regarding Network Interference and other Technical regulation disputes
·
Participation in GSM spectrum and Technical standard formulation
in SDO forums and ICT policy forums
·
Follow up numbering resources requests by stakeholders from the
commission and support technical implementation of local Interconnection
Requirements
·
B.Sc. (Electrical Engineering), BSc of Engineering with
specialization in microwave and telecommunications or Telecommunications
Engineering/IT
·
2 years post qualification experience in telecommunications
industry of which experience in mobile cellular sector is an added advantage
How
to Apply
Customer Experience Executive
Department Description
We are pleased to announce the following 6 months Fixed Term
contract vacancy within the Regional Sales and Operations Division. In keeping
with our current business needs, we are looking for a person who meets the
criteria indicated below.
Brief
Description
Reporting to the Retail Center Manager, the position holder will
deliver high quality customer experience in our Retail Care Desk touch point
and deliver market intelligence through customer feedback and interactions.
Responsibilities
·
To offer high quality customer experience to all our customers
·
To manage and resolve customer complaints.
·
To provide customers with products and service information by
clearly explaining procedures, providing solutions and relevant information.
·
To identify and escalate priority issues and where necessary,
follow up customer concerns.
·
To document all customer interaction information according to
standard operating procedures.
·
To ensure accurate and timely filing of all presented customer
documentation.
·
To maintain and improve quality results by adhering to standards
and guidelines and recommending improved procedures.
Requirements
·
Degree/Diploma in any business related field.
·
Experience working with Safaricom business partners will be
considered as added advantage.
·
Experience with mobile phone vendors will be highly advantageous
·
1 year Sales Experience in a retail environment
·
Excellent understanding of Safaricom products & Services.
·
Excellent written and verbal communication skills coupled with
good listening and critical reasoning skills.
·
Great service attitude towards customer satisfaction
·
Demonstrate ability to handle pressure and perform duties well to
completion
·
Demonstrate ability to be a team player, working to achieve own
and team targets
Additional
Details
·
Successful candidates should be ready to work in any part of the
country
How
to Apply
M-PESA Bulk Payments
Department
Description
We are pleased to announce the following job rotation vacancy in
the Product Management Department within the Financial Services
Division. In keeping with our current business needs,we are looking
for a person who meets the criteria indicated below.
Brief
Description
Reporting to the Snr Manager – M-PESA Bulk Payments, the
position holder will Develop and maintain a strong working relationship
with key sections/departments. (EBU CBU, COPs and Regional Operations to
deliver M-PESA KPIs and find ways to improve B2C performance, from acquisition
and retention perspective. The role analyses opportunity within current defined
verticals and recommends execution plan. This role will also be responsible for
regional B2C lead generation, management, scoring and closure assisted by
respective regional managers.
Responsibilities
·
The Holders work centers on spear heading growth, adoption and
retention of B2C partner’s in terms of Transactions Volume, Value and Revenue
for all regions across the country.
·
The holder will work with the M-PESA Marketing to identify areas
of opportunity to improve the Bulk Payments performance from both a short term
and long term revenue perspective.
·
The holder will also act as liaison with Enterprise and Regional
Operations to find ways to improve B2C performance, from acquisition and
retention perspective.
·
Work closely with Enterprise & Regional Operations team to
identify possible B2C leads in all regions.
·
Use data gathered to recommend product improvement or other
channels, or to plan new roll-out.
·
Work with M-PESA Marketing to design customer surveys aimed at
measuring and improving service delivery.
·
Assist in carrying out detailed field research visits
periodically, to determine product performance and implementation quality.
·
Develop and maintain a strong working relationship with key
sections/departments.
·
Actively participate in project deliverables as assigned, to
ensure seamless integration.
·
Analyze the sales trends for the product, using the various
systems and tracking tools.
·
Level of impact of the retention campaigns
·
Maintain feedback to relevant sections.
·
100% accuracy in all reports submitted
·
Status report as per agreed SLA
·
Ad hoc report as per agreement
Requirements
·
Degree in Business Administration
·
At least 4-5 years working experience in a trade marketing/
territory management/sales management/product support or management.
·
Knowledge in Sales and Marketing is an added advantage
·
Highly results and performance oriented
·
Excellent team player with good management skills.
·
Excellent Negotiation/Influencing and Presentation skills
Additional
Details
·
Demonstrated record of developing and implementing a successful Go
to Market (GTM) Plan.
How
to Apply
Resource Centre Internship
Location: Nairobi,KE
Department
Description
We are pleased to announce the following Internship Opportunity in
Talent Management and Capability within the Resources Division. In
keeping with our current business needs, we are looking for a person who meets
the criteria indicated below.
Brief
Description
Reporting to the Officer Resource Center Operations, the position
holder will provide support in the management of the resource center including
acquisition, accessioning, processing, classifying, cataloguing and shelving of
resource center materials. To provide resource center patrons with relevant
information and services regarding current and future resources
Responsibilities
·
Manages the Resource Centre daily operations – acquisition, accessioning,
classification, cataloguing
·
Display Management- Layout and organization of the collection on
the shelves according to classification number
·
Circulation- Ensure safe and timely delivery and return of
resources to the staff in outer offices and /or in field while monitoring costs
·
Library Resources and User Database maintenance
·
Resource Centre Reporting
Requirements
·
A currently Ongoing Undergraduate Student in Library Information
Science from a recognized University
·
Experience in Library System management will be an added advantage
·
Good communication skills (written & spoken English)
·
Excellent organization skills
·
Team player
Additional
Details
·
PLEASE NOTE THAT THIS INTERNSHIP POSITION WILL BE BASED IN THIKA
TOWN
·
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY
As part of the interview process external candidates should
prepare the following documentation which will be required at a later stage
based on your performance in the interviews.
·
An updated CV with contacts of three referees, 2 who must be
professional and must have supervised you at some point, the other referee can
be a colleague in the same professional field.
·
Kenyan Certificate of Good Conduct (Less than 1 year old) or a
receipt of the same from the CID pending release of the hardcopy document.
·
Clearance certificate from a reputable Credit Reference Bureau
(CRB)
·
University Degree Certificate/ Letter of Completion from
University in case you have not received your degree certificate.
·
Copy of your National ID/Passport
How
To
Apply
Finance Operations Internship
Department Description
We are pleased to announce the following Internship Opportunity in
the Finance Operations Department. In keeping with our current business needs,
we are looking for a person who meets the criteria indicated below.
Brief Description
The main aim of the internship is to give the interns an
opportunity to experience and work in the real corporate environment.
Responsibilities
·
Posting and verification of invoices.
·
Timely preparation of payments for approval.
·
Reconciliation of supplier statements with GL.
·
Daily validation of invoices posted on iSupplier and initiating
them for approval.
·
Reconcile on a daily basis the sales done through retail shops and
invoice and receipts interfaced in ERP and follow up on any reconciling
differences
·
Assist in internal control checks with the shops through surprise
counts.
·
Attend and document all issues raised on the finance dealer’s desk
and prepare a daily report on issues identified, resolved and escalated.
Requirements
·
MUST be on-going Bachelor’s degree students in Finance,
Accounting, or any business related course;
·
Must have professional accounting qualifications CPA Part II or
ACCA;
·
Have proven interpersonal skills;
·
Excellent communication and written skills;
·
Good organizational skills;
·
Knowledge of MS office packages (MS Excel & Word
How To Apply