Hotpoint Appliances Ltd
Vacancies: Sales and Marketing Interns – Mombasa
Vacancies: Sales and Marketing Interns – Mombasa
Are you passionate about Sales and
Marketing and you would wish to start and grow your Sales and Marketing career
in the Heating, Ventilation and Air Conditioning (HVAC) sector?
If yes, then we are looking for you
to offer you an exciting internship in our Mombasa branch.
Requirements:
·
Diploma in Sales and Marketing
·
Should be a continuing student or a
recent graduate
·
Actively marketing for Residential
Air Conditioning by getting in touch with potential clients through direct
visits
·
Actively following up with Annual
Maintenance Contracts proposals to get them approved
·
Good Interpersonal skills
·
A self-starter and able to work with
minimum supervision
·
A resident of Mombasa county
Job
Vacancy: Sales Coordinator
We are a leading company in the
distribution of electronics and we are looking for competent applicants who
possess the requisite qualifications to fill the position of Sales Coordinator
that has arisen in the company.
Role
Purpose: The purpose of the role is to
promptly respond to customer’s emails channelled through the retail email,
answer incoming calls from customers, respond to inquiries, handle complaints,
troubleshoot problems, provide information and maintain client compliant
database
Duties and
Responsibilities
·
Practice phone etiquette. Greet the
customer by name, speak in a clear, calm and friendly voice and repeat caller’s
issue to verify understanding.
·
Handle all Retail emails and respond
to customer queries on email.
·
Resolve problems by clarifying
issues, exploring answers & alternative solutions, implementing solutions
and escalating unresolved problems.
·
Manage and resolve customer
complaints by clarifying desired information, completing transactions and
forwarding requests.
·
Process all customer orders on behalf
of sales staff.
·
Answer all Retail related phone calls
and direct them to concerned individuals for action.
·
Provide customers with our product
information.
·
Maintain a retail customer database
and update customer information on the system.
·
Maintain a customer complaint
register and ensure all details are correctly captured and reported.
·
Send quotations to customers and
follow up on the same.
·
Act as a reliever for the Cashier /
Sales Supervisor support whilst absent or on leave.
·
Carry out customer call survey and
document in the system (Salesforce and Orion).
·
Document all call information
according to HAL standard operating procedures and generate reports.
·
Receipt all the money received from
invoices.
·
Print out all invoices.
·
Process the customer care feedback
forms and share the report.
·
Any other duties assigned by the
Manager as and when required.
Qualifications
Critical
Knowledge, skills & Experience:
·
At least 2 years’ experience in sales
or marketing, customer care representative from a service industry back ground.
·
Excellent personal presentation and
telephone etiquette.
·
Speaks and writes excellent English.
·
Proficient in relevant computer
applications.
·
Good interpersonal and communication
skills both written and verbal.
·
Excellent report writing skills.
·
Good organization skills.
How to Apply
Interested qualified candidates are
invited to submit their applications quoting the job title and attach an up to
date Curriculum Vitae addressed to the HR Manager on or before Wednesday, 11th
April, 2018 on email: careers@hotpoint.co.ke