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Customer Service Executive Job in Kenya

Job Vacancy: Customer Service Executive

Roles & Responsibilities
·         In charge of Pre – Dispatch inspection.
·         Analyzing customer complaints
·         Identifies trends and tendencies with respect to lot, product and type of complaint and determines the cause, draft complaints report.
·         Follow up customer complaints

·         Carry out training on products to handlers – shipping, sales, outlets (Agents, Modern Trade, Institutions, etc.)
·         Carrying out market/Customer audits
·         Participating in internal and external audits (suppliers’ audit)

·         Analyzing market (Competitors) samples.
·         Any other duty assigned.
Requirements:
·         BSc or Diploma in Food Science & Technology, Dairy Science or any Business related Course.
·         At least 4 – 6 years’ experience in FMCG in Customer Service
·         Experience in dealing with customers – handling complaints, complements and training
·         Fluent in both English and Kiswahili
·         Strong and resilient
·         Ability to work with minimal supervision.
If you meet the above requirements, send your CV to recruitment@jantakenya.com on or before 27th April, 2018 clearly indicating ‘Customer Service Executive’ on the subject line

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