Customer
Service Coordinator
Nature of Job: Full time
Nature of Job: Full time
Location: Nairobi
Salary: 50K
Responsibilities
·
Supervise the customer service team
·
Work with customers and sales representatives to handle both
pre-sales and post-sales service functions.
·
Provide outstanding customer service to improve customer
satisfaction and relationship.
·
Handle and resolve customer complaints/inquiries via mail or phone
in a timely and accurate manner.
·
Escalate any issues on time
·
Assist in product purchasing and order fulfillment activities such
as taking orders, giving pricing information, determining appropriate delivery
methods, routes and rates, etc.
·
Handle incoming phone calls related to; return material requests,
product samples, order referrals, sales promotions, etc.
·
Monitor product order delivery to ensure on-time delivery to
customers.
·
Alert customers on delayed deliveries in advance.
·
Provide price and cost proposals in response to customer’s
requests.
·
Respond to customer’s requests
·
Develop knowledge about each customer’s business model and
requirements.
·
Maintain competent understanding of company’s products, their
functions and alternatives.
·
Coordinate, analyze and improve customer service functions to meet
company goals.
·
Maintain database of customer sales order and invoicing records.
Requirements
·
Bachelor’s degree or equivalent
·
Minimum 2 years of experience working as a customer service
teamleader
·
Those with experience in a banking set up will have an added
advantage
·
Having a high level of initiative and drive
·
Leadership and supervisory skills
·
Having strong sense of responsibility and commitment to one’s
duties
·
Able to follow given instructions
·
Time management skills
·
Proficient in Word, Excel and PowerPoint for presentations and
reports required.
·
Flexible, detailed, and able to successfully adapt to change.
·
Ability to work independently.
·
Excellent attention to detail.
How
to Apply
If you meet the above
requirements please applying by either uploading or updating your CV Here under
the Customer Service category.