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NGO Jobs in Kenya - AMREF

Sales Manager


Ref: AFD/SM/26-02/2018
Job grade Grade C4
The Sales Manager is responsible for the profitable growth of AMREF Flying Doctor’s Air Ambulance subscription products. He/she is responsible for providing leadership and managing a team of sales personnel to meet AMREF Flying Doctors growth objectives. This includes sales of Maisha and other AFD related products and services whilst meeting customer satisfaction.

Principal Responsibilities

Identification and management of the target market
·         Developing tactical sales strategies for the market to support the overall AFD strategy and business plan in the achievement of the business objectives;
·         Leading the implementation of the tactical strategies and initiatives for the AFD Sales Team;
·         Developing and managing a portfolio of high value, complex commercial client
·         relationships at an acceptable level of risk;
·         Maintaining a high market profile with both internal and external contacts
·         Maintaining the overall quality of the AFD customer subscription portfolio and client base within established parameters;
·         Managing risks in pricing, selling activities and decisions;
·         Establishing and monitoring stretch goals for the direct reports.
Develop profitable new business from accounts and prospects to achieve revenue targets:
·         Preparing professional and timely client presentations/proposals to meet client unique needs.
·         Negotiating terms, conditions and documentation with customers, culminating in the closing of sales.
·         Negotiating pricing arrangements in accordance with AFD policy and pricing guidelines to maximize profitable income.
·         Providing the CEO with consistent, timely and accurate business development reports.
·         Ensuring AFD interests are protected by strictly adhering to risk management, compliance and internal regulatory guidelines.
Market Development
·         Analysing market segments and working collaboratively with internal partners to effectively develop and implement initiatives to acquire new business.
·         Identifying product deficiencies as a result of customer interactions and needs analysis and recommending potential product changes/opportunities to the CEO
·         Maintaining a high market profile; participating in industry forums to develop relationships with key centres of influence to build and grow business opportunities
·         Building and maintaining partnerships to help grow the business
·         Coordinating business development activities with key internal business partners
·         Coaching sales officers on call planning and effective post call follow-up along with related reports to ensure appropriate prioritization and action on new business opportunities
·         Providing and coordinating product and sales training for sales officers and other
·         AFD employees to ensure they act as an effective reference sources for opportunities
Customer Service and Customer Satisfaction
·         Leading and managing the Customer Service Team
·         Ensuring customer documentation is processed in an accurate and timely fashion
·         Ensuring high service standards are maintained, including meeting expected turnaround times on customer commitments.
·         Seeking customer feedback on products and the delivery of customer service.
·         Maintaining customer relationships with particular attention to those relationships that are threatened by competition.
·         Ensuring customer enquiries, concerns and complaints are resolved to the customer’s satisfaction.
Lead and manage the sales team by:
·         Defining clear roles, tasks and expectations
·         Providing direction/guidance/coaching/training as required
·         Monitoring performance and providing timely feedback; identifying, then initiating and directing tactical responses to negative trends
·         Ensuring staff are knowledgeable about products, services and procedures relative to the needs of the customers and market area they are required to serve
·         Motivating and focusing the efforts of direct reports
·         Conducting coaching, skills building sessions and touchbases
·         Recognizing performance and managing non-performance
·         Preparing and obtaining agreement on individualized development plans for all direct reports
·         Acting as a mentor
·         Ensuring timely and accurate completion and submission of business development reporting
·         Ensuring direct reports provide an excellent level of customer service

Required Qualifications

·         Bachelor’s degree preferably in business management or related course. Master’s degree is an added advantage
·         Minimum 10 years of proven work experience with commercial relationship management and indirect retail business experience preferably in a sales capacity;
·         Demonstrate knowledge of the air ambulance and emergency evacuation marketplace, medical, insurance products, major customers and competitive positioning;
·         Expert sales management leadership skills;
·         Ability to analyse performance and generate appropriate dashboards and reporting;
·         Strong tactical strategic planning and implementation/management skills;
·         Must be able to effectively articulate his/her view to all levels both within AMREF Flying Doctors and externally in the marketplace at a senior level including industry/customer public speaking forums;
·         Ability to travel several times a year across Kenya and Eastern Africa.
Competences
·         Change management
·         People management
·         Strategic awareness
·         Delighting customers
·         Communication
·         Commercial/business acumen
How to Apply
If you meet the criteria and have the passion to contribute to the leading African-based Aero Medical and Health Assistance service provider, submit your letter and CV quoting the reference number for the position on the subject line of the email to Vacancies@flydoc.org. Deadlines for submission is 9th March 2018. Feedback will be given to shortlisted candidates only.
NOTE: AMREF Flying Doctors does not require applicants to pay any fee at whatever stage of the recruitment and selection process.

Senior Technical Advisor, Positive Youth Development
REF: Amref/RMNCAH/2018/02-06
Reporting To: Senior Technical Advisor, Positive Youth Development
Department/Program/Project Fgm/C/The Koota Injena Project
Physical Location: Marsabit With 40%Travel Between Samburu And Nairobi
Amref Health Africa is the largest international health development organisation based in Africa. Working with and through African communities, health systems and governments, Amref Health Africa’s vision is to bring lasting health change in Africa and is committed to improving the health of people in Africa by partnering with and empowering communities, and strengthening health systems. With headquarters in Kenya, Amref Health Africa has offices in Ethiopia, Uganda, South Sudan, Kenya, Tanzania, Southern Africa and West Africa providing services to over 30 countries. Employing over 900 staff and with an annual operating budget of approximately $100 million, Amref Health Africa is a knowledge resource for donors and partners.
For more information on Amref Health Africa, please visit www.amref.org. USAID/Washington awarded the Koota Injena Cooperative Agreement to Amref Health Africa, Inc.).
In partnership with Food for the Hungry (FH). The three year project from October 1, 2017 until September 30, 2020 will be implemented in two counties in the pastoral communities of Kenya. The goal of the project is to implement and provide evidence on the effectiveness of engaging clans and clan leaders as levers of bringing attitudinal and norm change towards the abandonment of Child, Early and Forced Marriage (CEFM) and Female Genital Mutilation/Cutting (FGM/C).
The project aims to work with communities to re-define the value of the girl among the clan members of the Samburu, Borana, Rendille and Gabra communities in Kenya’s Samburu and Marsabit Counties. The Senior Technical Advisor for Positive Youth Development will play a critical role in implementation of key objectives of the project in the two counties.
Overall Job Description:
Under the supervision of the Chief of Party and in collaboration with other team members, the STA, Positive Youth Development will lead and provide technical leadership and guidance to the project design and implementation for community and positive youth development interventions in line with project objectives and global best practices in youth development, while adhering to the donor (USAID) and Amref Health Africa regulations and requirements.
Additionally, the STA will provide leadership in the development and utilization of relevant strategies, guidelines, tools, and learning agendas, and in the documentation and dissemination of best practices and lessons learned. The STA will facilitate and other members of the team on key skills on positive youth empowerment and development.
Experience & Qualifications
·         At least 10 years of relevant working experience working with vulnerable communities and youth
·         Strong skills in community mobilization and positive youth development including leadership on training and development of tools
·         Demonstrated experience with design and building capacity on PYD
·         Ability to facilitate and train/coach others to become facilitators

·         Experience in research and learning methods around PYD
·         Experience working on Sexual Reproductive Health and Rights (SRHR), gender equality, abandonment of FGM and Child Marriage programming or any other relevant area
·         Demonstrated experience in managing staff to implement youth development program
Main Responsibilities
Project Strategy and Technical Guidance
·         Lead the design, planning, implementation and management of both Counties’ project activities.
·         Provide overall quality assurance on technical design and implementation of activities, ensuring that they are technically sound and appropriate, including the development and delivery of related capacity building and training support
·         Provide technical guidance to the development of youth-related activities in Counties respective annual work plan and budget.
·         Participate in the development of the project Information, Education and Communication materials relevant to youth
·         Assist project staff in establishing and maintaining relationships with youth-serving government agencies and youth organizations, especially national youth-led organizations.
·         Represent the project at the County level and attend all relevant County meetings.
·         Develop and maintain strong working relationships and alliances with implementing partners and other key stakeholders at the county and national level
·         Represent Amref Health Africa at relevant donor and professional workshops and meetings.
·         Participate in select regional organizational learning forums, such as communities of practice and technical working groups
·         Stay abreast of state of the art developments in quality standards and innovations relative to youth development programming, including donor strategies and guidelines, and ensure timely circulation of information and documentation to project staff.
Documentation and Research
·         Identify strategic opportunities for learning, lead operations research, and assist with data collection, analysis and dissemination of findings, including developing internal and external publications such as briefs, abstracts, concept notes…
·         Collaborate with Amref Health Africa communications department to develop materials showcasing the project’s key activities and achievements
Capacity building
·         Mentor and train the project youth advisor, community coordinators and youth facilitators on positive youth development technics
·         Develop positive youth development training of trainer’s tools and guidelines
·         Design the capacity building activities for youth champions and youth led civil society organizations at the County level
Monitoring and evaluation
·         Assist with developing appropriate monitoring tools and implementing systems at the county level to utilize these tools.
·         Strengthen the capacity of project staff to evaluate program performance and report and share results.
·         Track achievements of project objectives and indicators and write progress reports on a monthly, quarterly and annual basis in compliance with donor requirements.
·         Ensure that relevant program monitoring and evaluation systems, technical reviews, and the documentation and dissemination of best practices and lessons learned, capture timely, high quality information and utilize data to inform decisions and foster learning and innovation
·         Monitor project implementation and inform Chief of Party and Program manager on ongoing basis; troubleshoot as needed to ensure smooth implementation of project activities.
Education, Skills & Competencies Requirements
·         Masters’ Degree in Social Sciences, Public Health, community health or its equivalent. PhD Degree strongly preferred.
·         Demonstrated experience in positive youth development project design, planning, implementation, monitoring and evaluation
·         Demonstrated experience in writing monthly, quarterly and yearly project reports based on performance indicator results and creating project documentation (such as fact sheets, brochures, newsletter articles, technical briefs, success stories…).
·         Demonstrated experience developing positive youth development guidelines, tools (including training materials), and learning agendas
·         Demonstrated experience in research, monitoring and evaluation (M&E) and data visualization, specifically documentation of lessons learned.
·         Demonstrated experience sharing project successes, best practices and lessons learned during national/regional/international conferences, working groups and panels, donor meetings.
·         Demonstrated experience in developing and maintaining strong working relationships and alliances with implementing partners and other key stakeholders in county
·         Ability to speak/understand the following local languages is strongly preferred: Rendille, Samburu, Borana and Gabra.
·         Ability to manage multiple priorities under pressure, trouble-shoot, and to meet short- and long-term deadline
·         Excellent written and verbal communication skills
·         Excellent critical and creative thinking and analytical skills
How to Apply
To apply, please send your resume and cover letter before March 8 th, 2018 to recruitment@amref.orgwith the subject line: REF: Amref/RMNCAH/2018/02-06. Applicants who speak/understand the following local languages are strongly encouraged to apply: Rendille, Samburu, Borana and Gabra.

Monitoring & Evaluation Specialist
REF: Amref/RMNCAH/2018/02-04
Senior Technical Advisor for Child, Early and Forced Marriage (CEFM) and Female Genital Mutilation/Cutting (FGM/C)
Department/Program/Project Rmnchah Program/The Koota Injena Project
Physical Location: Marsabit
Amref Health Africa is the largest international health development organisation based in Africa. Working with and through African communities, health systems and governments, Amref Health Africa’[’s vision is for lasting health change in Africa and is committed to improving the health of people in Africa by partnering with and empowering communities, and strengthening health systems. With headquarters in Kenya, Amref Health Africa has offices in Ethiopia, Uganda, South Sudan, Kenya, Tanzania, Southern Africa and West Africa providing services to over 30 countries. Employing over 900 staff and with an annual operating budget of approximately $100 million, Amref Health Africa is a knowledge resource for donors and partners. For more information on Amref Health Africa, please visit www.amref.org.
USAID/Washington awarded the Koota Injena Cooperative Agreement to Amref Health Africa, Inc. in partnership with Food for the Hungry (FH). The three year project from October 1, 2017 until September 30, 2020 will be implemented in two counties in the pastoral communities of Kenya. The goal of the project is to implement and provide evidence on the effectiveness of engaging clans and clan leaders as levers of bringing attitudinal and norm change towards the abandonment of Child, Early and Forced Marriage (CEFM) and Female Genital Mutilation/Cutting (FGM/C), and re-define the value of the girl among the clan members of the Samburu, Borana, Rendille and Gabra communities in Kenya’s Samburu and Marsabit Counties. To fulfil its mission, the Koota Injena project is looking for a Monitoring & Evaluation (M&E) Specialist to join its team:
Under the supervision of the Senior Technical Advisor for CEFM and FGM/C and in collaboration with other team members, the M&E Specialist will provide technical leadership to capture program intervention activities and results, ensure high-quality, timely, valid and verifiable data collection and analysis, and develop and implement a learning agenda.
Experience Required
·         Minimum four years of post-Master’s experience with research, analysis, gender-sensitive monitoring and evaluation, training, and linking research to programmatic activities are essential.
·         Experience with CEFM, FGM/C, and PYD strongly preferred and past experience with USAID project management – including and especially quarterly data analysis and report writing preferred.
Education, Skills & Competencies Requirements
·         Master’s Degree in a relevant discipline (e.g., Public Health, Behavioral Sciences, Psychology, Sociology, Anthropology, Demography, International Development, Anthropology)
·         Extensive experience with designing and implementing M&E frameworks, tools, and systems, preferably for USAID Activities;
·         Experience strengthening the implementing organizations to in the development and use of Monitoring Information System (MIS)/M&E tools, including facilitating trainings and providing after-adoption follow-up coaching for field staff;
·         Experience in developing and delivering M&E trainings for field staff, and in providing ongoing M&E capacity-building and support to project implementation teams;
·         Experience managing a project Monitoring, Evaluation and Learning Plan and Performance Monitoring plan for USAID-funded projects;
·         Experience identifying, troubleshooting, and resolving issues with M&E tools and systems;
·         Experience analyzing M&E data and translating findings for inclusion in USAID quarterly reports;
·         Demonstrated ability to use project-level M&E data to refine and revise project activities throughout the project life cycle;
·         Quantitative and/or qualitative data analysis skills, and relevant software (NVivov, STATA, SPSS);
·         Extensive experience with Excel;
·         Experience in the design and conduct of formative, operations and evaluation research;
·         Demonstrated successful project management skills, along with maturity, diplomacy, and independence to work effectively with in-country partners, donors and project staff
·         Strong networking and negotiation skills in order to identify, cultivate and sustain viable relationships with donors and other partners as well as communicate knowledgeably about project concepts, progress and impact;
·         Outstanding written and oral communication skills;
·         Ability to effectively manage and juggle multiple priorities;
·         High-level of proficiency in English required; proficiency in the following local languages is highly prefered: Rendille, Samburu, Borana and Gabra.
·         Experience with Positive Youth Development (PYD) and gender transformative approaches preferred.
Main Responsibilities
Documentation and Research
·         Co-manage with the project research partner the implementation of a baseline community appraisal, and assist with subsequent data analysis.
·         Produce project-related technical deliverables, including research briefs, power point presentations, white papers, and M&E guidelines, training modules, indicators and frameworks;
·         Collaborate with the Senior Technical Advisor for Child, Early and Forced Marriage (CEFM) and Female Genital Mutilation/Cutting (FGM/C) and project manager to develop technical documentation based on project achievements such as briefs, abstracts, concept notes…
Capacity building
·         Provide mentoring/training/refresher trainings to project staff (especially those responsible for completing monitoring forms) on the M&E tools and systems, including the MIS
·         Provide oversight to project staff’s data collection and data entry activities, ensuring data quality through regular data quality checks;
·         Coordinate regularly with project staff to identify and troubleshoot any issues with the M&E system;
·         Lead and participate in quality assurance and improvement exercises, including standards settings, regular measurement of performance according to those standards, and collaborative reviews to assess quality
·         Provide technical assistance on the utilization of data and evidence;
·         Work with relevant stakeholders to enhance data use in advocacy and in decision-making related to optimal strategies and interventions
Monitoring and evaluation
·         Work closely with project staff and partners in the design of the project’s M&E tools and systems (including the MIS) and MEL Plan;
·         Ensuring that the MIS provides relevant information without overburdening implementation staff and work closely with staff to identify areas where specific components of the MIS are not delivering required information or are proving overly burdensome to implement so the MIS is adapted to program and evaluation needs.
·         Analyse the project’s monitoring data for inclusion in quarterly reports to USAID; draft sharp and comprehensive syntheses based on data analysis, to be included in quarterly report-writing for USAID;
·         Collaborate with project staff to regularly review the monitoring data and recommend shifts in project implementation, if needed;
·         Write high quality reports, papers, training materials, and more informal products such as blogs and success stories, based on project data;
·         Maintain and update the projects’ MEL Plan, indicators, and M&E tools and systems, as needed;
Key Area Activities
·         Manage M&E activities related to the performance of programs, including M&E design; selection and
·         measurement of appropriate indicators; development of appropriate M&E recording and reporting forms and mechanisms; data quality assurance processes and systems; database maintenance; appropriate data analysis; and appropriate dissemination or results
·         Contribute to the design of methodologies and data collection methods and protocols for performance and impact evaluations;
·         Participate to quarterly project review meetings with Amref USA
How to Apply
To apply, please send your resume and cover letter before March 08th, 2018 to recruitment@amref.orgwith the subject line: REF: Amref/RMNCAH/2018/02-04. Applicants who speak/understand the following local languages are strongly encouraged to apply: Rendille, Samburu, Borana and Gabra. This positions are reserved for Kenyan nationals only.

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