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Kenya Airways Jobs in Nairobi, Kenya

Ancillaries & Holidays – Product Development Manager

Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row.
Brief Description

To develop and position commercial ancillaries’ and holidays proposition business across all sales channels in KQ’s network.


·         Identify and lead the identification, evaluation and business case preparation for new ancillary initiatives, products and enhancements.
·         Feed into the overall business strategy to optimize non-flight ancillary revenues, including and not limited to paid for seating, baggage and upgrades and third-party ancillaries
·         Identification and exploitation of partnership and strategy opportunities for ancillary business streams.
·         Develop effective relationships with internal stakeholders, e.g. Revenue Management, Direct Channels, Ground services, Marketing etc. to identify and collaboratively exploit commercial opportunities and best practice for Ancillaries and Holidays
·         Ensure all elements of the business are well controlled to comply with corporate governance requirements
·         Develop and manage the performance dashboard of all the ancillaries and holidays opportunities on a daily, weekly and monthly format.
·         To plan develop and execute product launches designed to effectively introduce new products to the market
·         Compilation and review of the product manual ensuring product and brand integrity
·         Consistently seek and recommend improvements to current products in collaboration with key stakeholders from e-Commerce, Marketing, Pricing, Finance and Airports to ensure optimization of the ancillary products.
·         Manage and develop the performance of the ancillaries and holidays product development team through effective leadership, direction and motivation.


·         University Degree in a business-related field.
·         Proficiency in MS office, Internet, Databases
·         Fluent in written and spoken English
·         Needs to demonstrate knowledge of airline procedures and distribution systems
·         Must have strong negotiating, influencing, problem solving and decision-making skills
·         Experience in strategic thinking to challenge status quo and create solutions
·         Specific experience in research methodology product development and brand innovation.
·         Excellent communication and presentation skills.
·         5 years in a Business Development role
·         2 years in airline industry will be an added advantage
·         Achievement, Drive & Initiative – Level 2
·         Passion for Kenya Airways – Level 2
·         Industry and Market Knowledge – Level 2
·         Leading Teams for Excellence – Level 2
·         Collaborating as a Team – Level 2
How to Apply
Electrician – GSE Technician
Brief Description
To service, maintain and repair Ground Handling equipment for service delivery in a safe and cost effective manner.


·         Service, maintain and repair GH equipment for effective service delivery in a cost effective manner.
·         Asses defects on GSE, perform root cause analysis and carry out corrective measures
·         Effectively respond to GSE emergency break downs for timely service deliver and avoid A/C delays.
·         Carry out overhauls on major equipment components which include Motor, Alternators, hydraulic and electrical systems.
·         Identify and requisition materials for the task at hand in order to ensure timely release and availability of GSE for ground operations.
·         Offer quality workmanship on all GH equipment in order to project the organization’s image positively.
·         To ensure safety & security of GSE maintenance operations is in compliance with relevant legislative/industry requirements
·         To ensure a healthy working environment in accordance with relevant industry and legislative requirements for personnel working in cargo operations.
·         To ensure conformity with all regulatory requirements, organization standards and local procedures as well as requirements of customer airlines.


·         Ordinary Diploma in Mechatronics/Electrical Engineering, Main Power/Electronics/Telecommunication option or relate discipline with 3 years relevant experience.
·         Experience in computerised, PLC Repairs
·         Good knowledge of hydraulic systems and electrical circuits.
·         Have a valid driving license
·         Good diagnostic skills and ability to interpret electrical, hydraulic and relevant engineering diagrams.
·         Technical awareness
·         Innovative and objective
·         Cost Conscious
·         Safety conscious
·         Team player, good inter personal skills and result oriented
·         Unquestionable integrity
How to Apply

Flight Disruption Analyst
Location: Nairobi,KE
Organization Name: Revenue Enhancement and Groups
Brief Description    
Ensure continuous revenue generation on all KQ flights by proactively capturing revenue opportunities, ensuring revenue integrity and minimizing inventory spoilage (flying an empty seat) and in order to achieve overall company revenue and passenger targets
·         Handle all robot queues (name changes/fake bookings/group matz/dupes/no-shows etc)
·         Proactively provide solutions to reduce revenue leakage and revenue opportunity loss in the areas under control of Revenue Management
·         Follow-up on correct usage of Marriage Segment Control (Also via queue messages
·         Proactive processing of Passenger Special Service Requests to ensure quality customer satisfaction
·         Proactively reconcile planned versus filed flight schedule and take appropriate action
·         Re-seat Passengers in cases of Aircraft changes to ensure seamless customer service
·         Update ad-hoc flight changes in the distribution systems
·         Actively provide rerouting alternatives for passengers during flight disruptions in close co-ordination with staff from sales, network planning, flight operations and Airline partners in order to maintain customer satisfaction and give world class service
·         Minimize costs by proactively negotiating with other carriers to take our passengers at lower negotiated rates during disruptions
·         Continuously reconcile and synchronize planned versus filed flight schedule/equipment to ensure optimal revenue gains per flight and ensure customer satisfaction
·         Perform timely flight steering to avail the right seat to the right customer at the right price in the right time
·         A professional degree with strong emphasis on a business related field e.g., Statistics, Economics Mathematics or Commerce.
·         Knowledge of fares, ticketing and reservation systems an added advantage.
·         Customer focused and good PR
·         Ability to work under pressure
·         High integrity
·         Commercial orientation
·         Entrepreneurial skills
·         Revenue and cost conscious
·         Minimum 5 years airline experience commercial area
Additional Details       
·         Number of self started Revenue Integrity initiatives and related revenue generation
·         Timely communication and efficient handling of disrupted flights as per set standards
·         90% handling of all bookings requests sent to various queues by end of day
·         Timely and accurate reporting of post-flight reports
·         Reduction of waitlist cost and no-show/cancellation rate
·         Zero discrepancies between actual and planned flight schedules and equipment
·         90% of all calls and emails answered same day
How to Apply

HR Officer
Location: Nairobi,KE
Organization Name: Human Resources
Brief Description
To provide support to HR Business Partners and Line Managers in the provision of consistent and timely HR support aimed at delivering a stable and enabling work environment.
·         Interpretation, advising and communicating to line mangers and staff on HR policies procedures, changes and update and ensuring adherence by both the line.
·         Support HR Business Partners as regards recruitment & Resourcing; performance management deployment; staff development tasks; succession planning processing; manpower planning & budgeting; job evaluation; change management assignments etc.
·         Support the delivery of learning by keeping track of training attendance lists for specified training initiatives
·         Conduct contract review sessions for 3rd party employees
·         Gather relevant data from the various functions to support the HR metrics; analyse data, perform trend analyses and report HR performance on a monthly, quarterly, bi-annual and annual basis
·         Facilitate the transfer of staff to various workstations in line with the business needs.
·         Support the management of the Expatriate contracts
·         Prepare, compile & dispatch documents, correspondence, reports and presentations for efficient and effective communication.
·         Partner with the HR Administration and Payroll teams to ensure end to end completion of document processing i.e. document generation, employee files, payroll etc. that are generated throughout the employee life cycle
·         Degree in Human Resource Management or any other relevant degree
·         Postgraduate Diploma in HRM.
·         3-4 years work experience in a busy HR environment in a large commercial organization handling end to end HR Related transactions.
·         Planning and Organization skills
·         Analytical skills
·         Communication skills (including negotiation skills)
·         Excellent MS Office and application skills
·         Influencing & advisory skills
·         Presentation skills
·         Project management (added advantage)
How to Apply

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