Ancillaries & Holidays – Product
Development Manager
Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row.
Responsibilities
Qualifications
Responsibilities
Requirements
Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row.
Brief Description
To develop and position commercial
ancillaries’ and holidays proposition business across all sales channels in
KQ’s network.
Responsibilities
·
Identify and lead the identification,
evaluation and business case preparation for new ancillary initiatives,
products and enhancements.
·
Feed into the overall business
strategy to optimize non-flight ancillary revenues, including and not limited
to paid for seating, baggage and upgrades and third-party ancillaries
·
Identification and exploitation of
partnership and strategy opportunities for ancillary business streams.
·
Develop effective relationships with
internal stakeholders, e.g. Revenue Management, Direct Channels, Ground
services, Marketing etc. to identify and collaboratively exploit commercial
opportunities and best practice for Ancillaries and Holidays
·
Ensure all elements of the business
are well controlled to comply with corporate governance requirements
·
Develop and manage the performance
dashboard of all the ancillaries and holidays opportunities on a daily, weekly
and monthly format.
·
To plan develop and execute product
launches designed to effectively introduce new products to the market
·
Compilation and review of the product
manual ensuring product and brand integrity
·
Consistently seek and recommend
improvements to current products in collaboration with key stakeholders from
e-Commerce, Marketing, Pricing, Finance and Airports to ensure optimization of
the ancillary products.
·
Manage and develop the performance of
the ancillaries and holidays product development team through effective
leadership, direction and motivation.
Qualifications
·
University Degree in a
business-related field.
·
Proficiency in MS office, Internet,
Databases
·
Fluent in written and spoken English
·
Needs to demonstrate knowledge of
airline procedures and distribution systems
·
Must have strong negotiating,
influencing, problem solving and decision-making skills
·
Experience in strategic thinking to
challenge status quo and create solutions
·
Specific experience in research
methodology product development and brand innovation.
·
Excellent communication and
presentation skills.
·
5 years in a Business Development
role
·
2 years in airline industry will be
an added advantage
Competencies
·
Achievement, Drive & Initiative –
Level 2
·
Passion for Kenya Airways – Level 2
·
Industry and Market Knowledge – Level
2
·
Leading Teams for Excellence – Level
2
·
Collaborating as a Team – Level 2
How to Apply
Electrician – GSE Technician
Brief Description
To service, maintain and repair
Ground Handling equipment for service delivery in a safe and cost effective
manner.
Responsibilities
·
Service, maintain and repair GH
equipment for effective service delivery in a cost effective manner.
·
Asses defects on GSE, perform root
cause analysis and carry out corrective measures
·
Effectively respond to GSE emergency
break downs for timely service deliver and avoid A/C delays.
·
Carry out overhauls on major
equipment components which include Motor, Alternators, hydraulic and electrical
systems.
·
Identify and requisition materials
for the task at hand in order to ensure timely release and availability of GSE
for ground operations.
·
Offer quality workmanship on all GH
equipment in order to project the organization’s image positively.
·
To ensure safety & security of
GSE maintenance operations is in compliance with relevant legislative/industry
requirements
·
To ensure a healthy working
environment in accordance with relevant industry and legislative requirements
for personnel working in cargo operations.
·
To ensure conformity with all
regulatory requirements, organization standards and local procedures as well as
requirements of customer airlines.
Requirements
·
Ordinary Diploma in
Mechatronics/Electrical Engineering, Main Power/Electronics/Telecommunication
option or relate discipline with 3 years relevant experience.
·
Experience in computerised, PLC
Repairs
·
Good knowledge of hydraulic systems
and electrical circuits.
·
Have a valid driving license
·
Good diagnostic skills and ability to
interpret electrical, hydraulic and relevant engineering diagrams.
Competencies
·
Technical awareness
·
Innovative and objective
·
Cost Conscious
·
Safety conscious
·
Team player, good inter personal
skills and result oriented
·
Unquestionable integrity
How to Apply
Flight Disruption Analyst
Location: Nairobi,KE
Organization Name: Revenue Enhancement and Groups
Brief Description
Ensure continuous revenue generation on all KQ flights by
proactively capturing revenue opportunities, ensuring revenue integrity and
minimizing inventory spoilage (flying an empty seat) and in order to achieve
overall company revenue and passenger targets
Responsibilities
·
Handle all robot queues (name
changes/fake bookings/group matz/dupes/no-shows etc)
·
Proactively provide solutions to
reduce revenue leakage and revenue opportunity loss in the areas under control
of Revenue Management
·
Follow-up on correct usage of Marriage
Segment Control (Also via queue messages
·
Proactive processing of Passenger
Special Service Requests to ensure quality customer satisfaction
·
Proactively reconcile planned versus
filed flight schedule and take appropriate action
·
Re-seat Passengers in cases of
Aircraft changes to ensure seamless customer service
·
Update ad-hoc flight changes in the
distribution systems
·
Actively provide rerouting
alternatives for passengers during flight disruptions in close co-ordination
with staff from sales, network planning, flight operations and Airline partners
in order to maintain customer satisfaction and give world class service
·
Minimize costs by proactively
negotiating with other carriers to take our passengers at lower negotiated
rates during disruptions
·
Continuously reconcile and
synchronize planned versus filed flight schedule/equipment to ensure optimal
revenue gains per flight and ensure customer satisfaction
·
Perform timely flight steering to
avail the right seat to the right customer at the right price in the right time
Qualifications
·
A professional degree with strong
emphasis on a business related field e.g., Statistics, Economics Mathematics or
Commerce.
·
Knowledge of fares, ticketing and
reservation systems an added advantage.
·
Customer focused and good PR
·
Ability to work under pressure
·
High integrity
·
Commercial orientation
·
Entrepreneurial skills
·
Revenue and cost conscious
·
Minimum 5 years airline experience
commercial area
Additional
Details
·
Number of self started Revenue
Integrity initiatives and related revenue generation
·
Timely communication and efficient
handling of disrupted flights as per set standards
·
90% handling of all bookings requests
sent to various queues by end of day
·
Timely and accurate reporting of
post-flight reports
·
Reduction of waitlist cost and
no-show/cancellation rate
·
Zero discrepancies between actual and
planned flight schedules and equipment
·
90% of all calls and emails answered
same day
How to Apply
HR Officer
Location: Nairobi,KE
Organization Name: Human Resources
Brief Description
To provide support to HR Business Partners and Line
Managers in the provision of consistent and timely HR support aimed at
delivering a stable and enabling work environment.
Responsibilities
·
Interpretation, advising and
communicating to line mangers and staff on HR policies procedures, changes and
update and ensuring adherence by both the line.
·
Support HR Business Partners as
regards recruitment & Resourcing; performance management deployment; staff
development tasks; succession planning processing; manpower planning &
budgeting; job evaluation; change management assignments etc.
·
Support the delivery of learning by
keeping track of training attendance lists for specified training initiatives
·
Conduct contract review sessions for
3rd party employees
·
Gather relevant data from the various
functions to support the HR metrics; analyse data, perform trend analyses and
report HR performance on a monthly, quarterly, bi-annual and annual basis
·
Facilitate the transfer of staff to
various workstations in line with the business needs.
·
Support the management of the
Expatriate contracts
·
Prepare, compile & dispatch
documents, correspondence, reports and presentations for efficient and
effective communication.
·
Partner with the HR Administration
and Payroll teams to ensure end to end completion of document processing i.e.
document generation, employee files, payroll etc. that are generated throughout
the employee life cycle
Qualifications
·
Degree in Human Resource Management
or any other relevant degree
·
Postgraduate Diploma in HRM.
·
3-4 years work experience in a busy
HR environment in a large commercial organization handling end to end HR
Related transactions.
·
Planning and Organization skills
·
Analytical skills
·
Communication skills (including
negotiation skills)
·
Excellent MS Office and application
skills
·
Influencing & advisory skills
·
Presentation skills
·
Project management (added advantage)
How to Apply
