Customer Service Agent
Responsibilities
Requirements
Our client is seeking to recruit a motivated
and self-driven professional to fill in the following position in their Nairobi
office:
The Customer Service Agent will be responsible
for responding promptly and effectively to incoming customer calls, chats and
emails as well as providing technical support to customers.
Responsibilities
·
Handling and resolving customers’ issue via
email, online chatting tools and phones (inbound and outbound)
·
Providing answers and solutions to the
customers in a professional manner
·
Responding promptly and effectively to
incoming customer calls, chats and emails
·
Ensuring that more complex customer issues are
followed up and resolved in a timely manner
·
Developing customer relationships by
maintaining contact at an appropriate level
·
Ensuring feedback on recurring customer issues
is given to the Team Leader
Requirements
·
Diploma/ Degree in Customer Service or any
related field
·
A minimum of 2 years’ experience in a contact
centre environment
·
Strong organisational skills, with a proven
track record of working under pressure and tight deadlines
·
Excellent communication, problem solving and
interpersonal skills
·
A proven team player with a can do attitude.
Flexible approach to working in a dynamic and often hectic environment
How to Apply
All job applications can be made by sending an
email of their CV to jobs@alternatedoors.co.ke with the subject of the email being the job they
wish to apply for.