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Customer Service Agent Job in Kenya

Customer Service Agent
Our client is seeking to recruit a motivated and self-driven professional to fill in the following position in their Nairobi office:
The Customer Service Agent will be responsible for responding promptly and effectively to incoming customer calls, chats and emails as well as providing technical support to customers.


Responsibilities

·      Handling and resolving customers’ issue via email, online chatting tools and phones (inbound and outbound)
·      Providing answers and solutions to the customers in a professional manner
·      Responding promptly and effectively to incoming customer calls, chats and emails
·      Ensuring that more complex customer issues are followed up and resolved in a timely manner
·      Developing customer relationships by maintaining contact at an appropriate level

·      Ensuring feedback on recurring customer issues is given to the Team Leader

Requirements

·      Diploma/ Degree in Customer Service or any related field
·      A minimum of 2 years’ experience in a contact centre environment
·      Strong organisational skills, with a proven track record of working under pressure and tight deadlines
·      Excellent communication, problem solving and interpersonal skills
·      A proven team player with a can do attitude. Flexible approach to working in a dynamic and often hectic environment
How to Apply
All job applications can be made by sending an email of their CV to jobs@alternatedoors.co.ke with the subject of the email being the job they wish to apply for.

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