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Customer Service Agent Job in Kenya

Customer Service Agent
Our client is seeking to recruit a motivated and self-driven professional to fill in the following position in their Nairobi office:
The Customer Service Agent will be responsible for responding promptly and effectively to incoming customer calls, chats and emails as well as providing technical support to customers.


·      Handling and resolving customers’ issue via email, online chatting tools and phones (inbound and outbound)
·      Providing answers and solutions to the customers in a professional manner
·      Responding promptly and effectively to incoming customer calls, chats and emails
·      Ensuring that more complex customer issues are followed up and resolved in a timely manner
·      Developing customer relationships by maintaining contact at an appropriate level

·      Ensuring feedback on recurring customer issues is given to the Team Leader


·      Diploma/ Degree in Customer Service or any related field
·      A minimum of 2 years’ experience in a contact centre environment
·      Strong organisational skills, with a proven track record of working under pressure and tight deadlines
·      Excellent communication, problem solving and interpersonal skills
·      A proven team player with a can do attitude. Flexible approach to working in a dynamic and often hectic environment
How to Apply
All job applications can be made by sending an email of their CV to with the subject of the email being the job they wish to apply for.

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