Processor / Operations Clerk
Sheer Logic Management Consultants is seeking to engage a dynamic individual for a Processor / Operations Clerk position for one of our client.
Key Result Areas (Main accountabilities and approximate
time split)
Delivering Operational/ Service Excellence+
Capture vetted applications 60%
Qualifications
Sheer Logic Management Consultants is seeking to engage a dynamic individual for a Processor / Operations Clerk position for one of our client.
Location: Kenya
Salary: 33,000
Key Result Areas (Main accountabilities and approximate
time split)
·
Ensure data
is captured as per the SLA and as per the process.
·
Meet daily
individual targets in processing all products as allocated by team leader.
·
Demonstrate
personal initiatives on time management.
·
Ensure work
assigned is actioned same day while observing compliance checks.
·
Ensure
timely escalation of issues either by providing Management information or by
use of other available channels.
·
Spearhead
Risk and Control awareness, identification of Hotspots, promote best practices
across the team on a regular basis.
·
Ensure all
work is processed accurately with minimum errors.
·
Ensure all
customer queries are resolved same day; otherwise be quick to escalate
outstanding queries.
·
Minimize
centre costs through proper use of resources, i.e. water, electricity,
telephones, stationery, equipment’s, and minimized printing.
·
Populate
Individual MI on the RTM system, accurately capturing reporting time, work
volumes and breaks.
·
Capture the
application details on core systems as per the stipulated guidelines on the
procedure manuals.
People Activities
Teamwork 25%
·
Acquire new
skills or train a colleague to enable you or them work on any desk during emergencies.
·
Ensure
efficient time management within the team by completing and handing over the
days work in time.
·
Nominate
team members or yourself for eagle awards or job swap.
·
Constantly
seek to improve ways of working by challenging the status quo and supporting an
empowering climate within the team, sharing knowledge, experience, best
practice and providing constructive feedback as required.
·
Manage
Leave as required.
·
Participate
in local events to support local needs, develop individual and team skills and
raise the bank’s profile in the local community.
Self 5%
·
Continuously
seeking feedback for improvement purposes.
·
Agree
performance management objectives with the team manager.
·
Pursue
self-development to increase personal effectiveness, acknowledging strengths
and areas for development.
·
Ensure
allocated training is undertaken as per set timelines.
·
Ensure to
have monthly one on one performance discussions with your line manager.
Controls (Mandatory for all roles) 10%
Ensure that all activities and duties are
carried out in full compliance with regulatory requirements, Enterprise Wide
Risk Management Framework and internal Bank’s Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.”
·
Champion
adherence to governance and control processes within the team
·
Sampling of
team members lending decisions to ensure that team is operating within policy,
discretion and SLA
·
Act as a
reference point for all issues relating to process and procedures as well as
governance issues within the team
·
Undertake
snap checks as assigned by the team manager
·
Compile
daily MI on personal productivity.
Technical skills / Competencies
·
Strong
personal and team organization skills
·
Good
communication skills
·
Strong
interpersonal and relationship skills
·
Decision
Making skills
·
Change
management abilities including issue management and resolution
·
Good
numeric skills
·
Good
problem solving abilities
·
Quality
conscious
·
Keyboarding
/ PC skills
·
Team
working
·
Business
Focus
·
Ability to
work under pressure
Knowledge, Expertise and Experience
Knowledge of the Bank’s products, services and
policies and/or other specialist knowledge required to undertake the role:
·
In-depth
knowledge of relevant processes and procedures.
·
In-depth
knowledge of operational risk and rigor requirements and standards applicable
to the relevant processes and procedures.
·
Clear
understanding of the team performance objectives – service level agreements and
customer service targets.
·
Sound
understanding of technical systems e.g. TSM, vision +,Sybrin, FCR etc.
·
A working
knowledge and understanding of relevant legislation e.g. KYC, Money Laundering,
service standards, health and safety standards etc.
·
Knowledge
of loan; card and account opening products.
·
Understanding
of the Bank’s processes and procedures related to credit scoring
·
Good
knowledge of complaints handling procedure.
·
Knowledge
of team interfaces with other business areas, Centre’s and branches.
·
Awareness
of OPS & IT goals and objectives.
·
A broad
awareness of Retail products and services.
Additional details of exceptional aspects of
the demands of the role:
·
Visual
concentration relating to screen-based work and checking work done
·
Manual
dexterity(skilful performance or ability) relating to keyboarding activity
·
Will be
required to work flexibly across a range of processes and activities at a
similar level
·
Communication
skills
·
Change
management
·
Decision
making
·
Innovation
·
Effective
planning
Qualifications
·
Bachelor’s
degree preferably in a business related field from a recognized university
·
KCSE mean
grade C+ (Plus), with a C+ (Plus) in both Mathematics and English
·
Computer
literacy a must
·
The
candidates must be willing to work at any of the Bank’s branches countrywide.
How to Apply
Please send your application to recruitment@sheerlogic.co.ke and include
your current remuneration not later than 28th March
2018, 5:00pm. Kindly note only qualified candidates will be contacted.
“Our Client embraces equal opportunity”