Careers at Zeepo Limited
Job Vacancy: Sales Executive
Specific Duties and Responsibilities
Job Vacancy: Sales Executive
The sales executive will be
responsible for expanding our business by actively seeking and acquiring new
clients through designing and implementing effective marketing strategies. You
will identify customer needs and demands and provide solutions accordingly.
The goal is to formulate strong
relationships to ensure growth and preserve and augment Kava’s prestige.
·
Procuring new business for Kava based
on set targets.
·
Identifying and establishing new
business by setting up meetings, preparing and delivering presentations to
potential clients.
·
Building market position by locating,
developing, defining, negotiating and closing business relationships with
clients.
·
Negotiating the terms of an agreement
with a view to closing sales and providing customers with quotations or
proposals.
·
Provide on-going support to clients
to create favorable relationships with them and expedite the resolution of
their problems and complaints as required.
·
Recommending new opportunities and
service improvements to clients.
·
Ensuring credibility with clients by
maintaining detailed knowledge of current market conditions and competitors’
products.
·
Share a weekly report on the
achievements, products uptake, as well as any challenges encountered.
·
Achieve set sales targets, reviewing
sales performance and submitting detailed reports on the same.
·
Provide regular reports and feedback
from the clients in a correct, complete and timely manner.
·
Collect, monitor and analyze relevant
data from the market and identify competitive advantages of the organization
brands vis-a-vis competition.
·
Provide accurate documentation and
feedback on field activities as per Kava’s standards.
Requirements
·
Good interpersonal skills, team
player and ability to work under pressure.
·
Attention to detail, ability to
multitask and ability to meet deadlines and adapt to change.
·
Strong communication skills both
written and verbal and strong ability to negotiate, persuade and influence
others.
·
Previous experience with Information
Technology products and services is desirable.
·
Highly adaptable to changes in
business direction, services, and needs from a prospect, client and All Covered
perspective.
Qualifications
·
B.com/BA Diploma or Degree with
specialization in sales and marketing.
·
At least one (1) year proven track
record in sales and marketing.
·
Must have previous experience in a
financial institution i.e. bank, Sacco, microfinance.
·
Must have strong computer skills
(Tech Savvy).
·
Excellent soft skills and people
skills.
Job
Vacancy: IT Support Technician
Job Purpose: Provide technical support, troubleshooting and assistance
to consumers of the Kava App and related systems with technical, hardware, and
software system problems such us but not limited to connection problems,
inabilities to access data, slow performance, and inefficient programs.
Responsibilities
·
Diagnosing and troubleshooting
technical issues, including account setup and network configuration
·
Asking customers targeted questions
to quickly understand the root of the problem
·
Tracking Kava App system issues
through to resolution, within agreed time limits
·
Researching and identifying solutions
to software and/or hardware issues
·
Support in the development of
programs to train the customers on how to properly use Kava products
·
Evaluation of the systems’ problems
to recommend enhancements
·
Talking to clients through a series
of actions, either via phone, email or chat, until they’ve solved a technical
issue
·
Properly escalating unresolved issues
to appropriate internal teams (e.g. software developers)
·
Providing prompt and accurate
feedback to customers
·
Referring to internal databases or
external resources to provide accurate tech solutions
·
Ensuring all issues are properly
logged
·
Prioritizing and managing several
open issues at one time
·
Following up with clients to ensure
their technical systems are fully functional after troubleshooting
·
Preparing accurate and timely reports
·
Document technical knowledge in the
form of notes and manuals
·
Maintain jovial relationships with
clients
Requirements
·
Proven work experience as a Technical
Support Engineer, IT Help Desk Technician or similar role
·
Good understanding of computer
systems, mobile devices and other tech products
·
Ability to diagnose and troubleshoot
basic technical issues
·
Familiarity with backend applications
and help desk software (eg. Zendesk)
·
Excellent problem-solving and
communication skills
·
Ability to provide step-by-step
technical help, both written and verbal
·
Higher Diploma or Bachelors Degree in
Information Technology, Computer Science or relevant field
How to Apply
If you meet this qualifications and
would like to join our team of professionals, kindly send your CV to
recruit@kava.africa before the end of day on 6th March 2018.
Also indicate the job title as the
subject of your email.
Only qualified candidates will be
contacted.