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Banking Jobs in Kenya - National Bank

Mobile Banking Manager – Portfolio

Job Ref No. HR/024/18
Available Positions: One (1)
Division: Retail Banking
Reporting to: Head, Alternate Channels & Cards

Position Scope: The successful candidate will be responsible for exponential growth of numbers of Mobile and Wallet transactions in order to derive commensurate NFI, build customer engagement via self service and grow other bank products via cross selling and up selling.

Key Responsibilities:

·         Develop new Mobile functions and marketing plans in line with the Bank Mobile and Digital Banking strategy.
·         Develop and implement strategies for maximizing revenue generation through cross sell routes, customer / channel / process / partnership management.
·         Optimally drive growth of Mobile Banking transactions via Advertising, Customer education and promotional activities.
·         Define and plan Mobile and Digital Banking enhancements to promote usage.
·         Develop strategic alliances with tactical partners to drive usage.
·         Relationship management of institutions and third parties that can drive active usage of Mobile and Digital banking services.
·         Design and implement excellent customer service programs .e.g. Trainings, Customer support, Feedback Management, Attrition management etc.
·         Cross sell other bank products to the Digital and Mobile banking base.
Key Performance Indicators
·         Number of transactions per active customer.
·         Activating legacy dormant mobile and digital accounts
·         Mobile and Digital Banking Profitability
·         Excellence in customer experience when utilising Mobile and Digital services
·         Activation and utilisation rates
·         Customer Retention versus attrition


·         An undergraduate degree in a business related field from a recognized University.
·         At least three (3) years experience in Banking
·         Exposure in Mobile and/or Digital Banking
·         Excellent communication skills
·         Strong background in product development and roll out, partner relations and change management.
·         Excellent interpersonal and team management skills.
How to Apply
If you believe you meet the criteria given above, please submit your application with a detailed CV stating your current position, current gross salary, e-mail address and telephone contacts quoting the job title/reference in the subject field to: by 16th March 2018

Relationship Manager, Large Commercial

Job Ref No. HR/029/18
Available Positions: One (2)
Division: Corporate Banking Division
Reporting to: Head Commercial Banking
Position Scope: The relationship manager is required to market and manage Large Commercial Business customer relationships through a pro-active and consultative approach with detailed understanding of customers’ business (es) to offer sustainable business solutions.

Key Responsibilities:

·         Evaluate new and existing customer applications for credit and offer advise on suitability of solution and risk acceptance (review applications against approved Product Development Documents, Departmental Operating Instructions and National Bank Policies and standards).
·         Initiate marketing and credit calls with existing and potential customers while keeping a record of all customer calls.
·         Initiate periodic review of accounts under his/her portfolio
·         Manage the existing Liability portfolio to protect the Banks exposure and maximize returns in a manner consistent with Corporate Banking strategy and in line with the Bank’s policy.
·         Aggressively market for Liabilities from new and existing clients and manage the acquired portfolio.
·         Monitor Liability trends and overall pricing of deposits in line with the strategy for department.
·         Ensure adherence to anti money laundering guidelines/principles and keep alert to the risk of money laundering and support in the Banks efforts in combating it.
·         Responsible for identifying your customers, knowing your customer, reporting suspicious transactions or attempts and safeguarding records thereof.
·         Evaluate risks associated with individual transactions, products and customers on an ongoing basis e.g. excesses
·         Analyse and review Company financials, Company Management Documents and associated risks for purposes of providing recommendations for Credit Applications.
·         Liaise with Credit Department to recommend appropriate facility/structure/product solutions to meet individual customer needs.
·         Provide feedback to Bank Management and stakeholders with respect to customer requirements, Bank products, customer Queries etc.
·         Foster effective working partnerships with corporate staff and other partners with a view to grow the business.


·         A Bachelor’s degree in a business related field
·         At least Eight (8) years experience in Business / Commercial Banking relationship management of which five (5) must be in management level.
·         Good knowledge of Banks products, services, procedures and policies, especially KYC & Anti-Money Laundering procedures.
·         Formal training in relationship management & credit/lending knowledge is an added advantage
·         Experience in a sales /customer service environment will be an added advantage
·         Strong negotiation, persuasion & presentation skills
·         Good interpersonal & communication skills (oral & written)
·         Customer oriented & team player
·         Demonstrate high integrity and ethical standards
How to Apply:
If you believe you meet the criteria given above, please submit your application with a detailed CV, stating your current position, current gross salary, e-mail address and telephone contacts quoting the job title/reference in the subject field to: by 20th March 2018.

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