Mobile Banking Manager – Portfolio
Job Ref No. HR/024/18
Position Scope: The successful candidate will be responsible for exponential growth of numbers of Mobile and Wallet transactions in order to derive commensurate NFI, build customer engagement via self service and grow other bank products via cross selling and up selling.
Key Responsibilities:
Qualifications
Key Responsibilities:
Qualifications
Job Ref No. HR/024/18
Available Positions: One (1)
Division: Retail Banking
Reporting to: Head, Alternate Channels & Cards
Position Scope: The successful candidate will be responsible for exponential growth of numbers of Mobile and Wallet transactions in order to derive commensurate NFI, build customer engagement via self service and grow other bank products via cross selling and up selling.
Key Responsibilities:
·
Develop new Mobile functions and
marketing plans in line with the Bank Mobile and Digital Banking strategy.
·
Develop and implement strategies for
maximizing revenue generation through cross sell routes, customer / channel /
process / partnership management.
·
Optimally drive growth of Mobile
Banking transactions via Advertising, Customer education and promotional
activities.
·
Define and plan Mobile and Digital
Banking enhancements to promote usage.
·
Develop strategic alliances with
tactical partners to drive usage.
·
Relationship management of
institutions and third parties that can drive active usage of Mobile and
Digital banking services.
·
Design and implement excellent
customer service programs .e.g. Trainings, Customer support, Feedback
Management, Attrition management etc.
·
Cross sell other bank products to the
Digital and Mobile banking base.
Key Performance Indicators
·
Number of transactions per active
customer.
·
Activating legacy dormant mobile and
digital accounts
·
Mobile and Digital Banking
Profitability
·
Excellence in customer experience
when utilising Mobile and Digital services
·
Activation and utilisation rates
·
Customer Retention versus attrition
Qualifications
·
An undergraduate degree in a business
related field from a recognized University.
·
At least three (3) years experience
in Banking
·
Exposure in Mobile and/or Digital
Banking
·
Excellent communication skills
·
Strong background in product
development and roll out, partner relations and change management.
·
Excellent interpersonal and team
management skills.
How to Apply
If you believe you meet the criteria
given above, please submit your application with a detailed CV stating your
current position, current gross salary, e-mail address and telephone contacts
quoting the job title/reference in the subject field to: recruitment@nationalbank.co.ke by 16th March 2018
Relationship Manager, Large Commercial
Job Ref No. HR/029/18
Available Positions: One (2)
Division: Corporate Banking Division
Reporting to: Head Commercial Banking
Position Scope: The relationship manager is required to market and manage
Large Commercial Business customer relationships through a pro-active and
consultative approach with detailed understanding of customers’ business (es)
to offer sustainable business solutions.
Key Responsibilities:
·
Evaluate new and existing customer
applications for credit and offer advise on suitability of solution and risk
acceptance (review applications against approved Product Development Documents,
Departmental Operating Instructions and National Bank Policies and standards).
·
Initiate marketing and credit calls
with existing and potential customers while keeping a record of all customer
calls.
·
Initiate periodic review of accounts
under his/her portfolio
·
Manage the existing Liability
portfolio to protect the Banks exposure and maximize returns in a manner
consistent with Corporate Banking strategy and in line with the Bank’s policy.
·
Aggressively market for Liabilities
from new and existing clients and manage the acquired portfolio.
·
Monitor Liability trends and overall
pricing of deposits in line with the strategy for department.
·
Ensure adherence to anti money
laundering guidelines/principles and keep alert to the risk of money laundering
and support in the Banks efforts in combating it.
·
Responsible for identifying your
customers, knowing your customer, reporting suspicious transactions or attempts
and safeguarding records thereof.
·
Evaluate risks associated with
individual transactions, products and customers on an ongoing basis e.g.
excesses
·
Analyse and review Company
financials, Company Management Documents and associated risks for purposes of
providing recommendations for Credit Applications.
·
Liaise with Credit Department to
recommend appropriate facility/structure/product solutions to meet individual
customer needs.
·
Provide feedback to Bank Management
and stakeholders with respect to customer requirements, Bank products, customer
Queries etc.
·
Foster effective working partnerships
with corporate staff and other partners with a view to grow the business.
Qualifications
·
A Bachelor’s degree in a business
related field
·
At least Eight (8) years experience
in Business / Commercial Banking relationship management of which five (5) must
be in management level.
·
Good knowledge of Banks products,
services, procedures and policies, especially KYC & Anti-Money Laundering
procedures.
·
Formal training in relationship
management & credit/lending knowledge is an added advantage
·
Experience in a sales /customer
service environment will be an added advantage
·
Strong negotiation, persuasion &
presentation skills
·
Good interpersonal &
communication skills (oral & written)
·
Customer oriented & team player
·
Demonstrate high integrity and
ethical standards
How to Apply:
If you believe you meet the criteria
given above, please submit your application with a detailed CV, stating your
current position, current gross salary, e-mail address and telephone contacts
quoting the job title/reference in the subject field to: recruitment@nationalbank.co.ke by 20th March 2018.