National Bank of Kenya
Position Title: Mobile Banking Manager – Portfolio
Key responsibilities:
Qualifications
Position Title: Mobile Banking Manager – Portfolio
Job Ref No. HR/024/18
Available Positions: One (1)
Division: Retail Banking
Reporting to: Head, Alternate Channels & Cards
Position Scope: The successful candidate will be responsible for exponential
growth of numbers of Mobile and Wallet transactions in order to derive
commensurate NFI, build customer engagement via self service and grow other
bank products via cross selling and up selling.
Key Responsibilities:
·
Develop new Mobile functions and
marketing plans in line with the Bank Mobile and Digital Banking strategy.
·
Develop and implement strategies for
maximizing revenue generation through cross sell routes, customer / channel /
process / partnership management.
·
Optimally drive growth of Mobile
Banking transactions via Advertising, Customer education and promotional
activities.
·
Define and plan Mobile and Digital
Banking enhancements to promote usage.
·
Develop strategic alliances with
tactical partners to drive usage.
·
Relationship management of
institutions and third parties that can drive active usage of Mobile and
Digital banking services.
·
Design and implement excellent
customer service programs .e.g. Trainings, Customer support, Feedback
Management, Attrition management etc.
·
Cross sell other bank products to the
Digital and Mobile banking base.
Key Performance Indicators
·
Number of transactions per active
customer.
·
Activating legacy dormant mobile and
digital accounts
·
Mobile and Digital Banking
Profitability
·
Excellence in customer experience
when utilising Mobile and Digital services
·
Activation and utilisation rates
·
Customer Retention versus attrition
Education, Skills & Experience:
·
An undergraduate degree in a business
related field from a recognized University.
·
At least three (3) years experience
in Banking
·
Exposure in Mobile and/or Digital
Banking
·
Excellent communication skills
·
Strong background in product
development and roll out, partner relations and change management.
·
Excellent interpersonal and team
management skills.
Human Resources Business Partner
Job Ref No.HR/022/1
Division: Human Resources
Reporting to: Director Human Resources
Position Scope: The overall responsibility of the Human Resources Business
Partner will be to offer effective end to end HR solutions and support to the
Divisions and Business Units assigned.
Ensure alignment of business
objectives with the employees in assigned business units, serve as the Human
Resources Advisor to Business on Human Resource – related matters, effectively
participate in the delivery of the HR strategy, be the change agent and serve
as the Employee’s advocate.
Key responsibilities:
·
Work with Divisional leaders to drive
the development of organizational capabilities, behaviours, structures and
processes that support the business strategy and objectives.
·
Support line management in
forecasting and planning workforce requirements and development of talent
pipeline in line with the unit/business strategy.
·
Drive the people processes
(performance, talent management and employee relations) to ensure that
employees’ level of performance, engagement and capabilities meet current and
future Bank needs and standards.
·
Ensure Succession Management within
the assigned business units.
·
Build and equip line managers with
appropriate HR tools and knowledge to effectively manage their staff in line
withBank plans.
·
Embed a performance management
culture within the business area as a means of driving business improvement and
cultivating high-performing culture within the Bank.
·
Provide guidance on change management
initiatives relating to organisational / departmental restructures / job role
design / outsourcing / redundancy situations in order to improve cost and
efficiency.
·
Work closely with other HR team
members to develop and implement best practice HR strategy, policies, programs
and initiative that enhance overall business performance.
·
Ensure continuous self-development on
knowledge of legal requirements related Human Resource management thus reduce
legal risks and ensure compliance to the Bank’s and Legal requirements.
·
Analyse Human Resources trends and
related data to develop effective interventions for business.
·
Champion implementation of talent
developmental plans to improve organisational performance and ensure business
continuity.
·
Represent HR Division during
Divisional strategic and implementation sessions in order to understand the
relationship between business strategy and the HR strategy.
·
Responsible for exceptional HR
service Delivery for business units assigned and their day to day support.
·
Ensure adherence to the HR Policies,
Procedures, Labour Laws and the Constitution.
·
Effective use of Human Resources
information on the day to day operations in the Bank to ensure sound decision
making for business success.
·
Effective management stakeholders.
Qualifications
·
A University Degree in Human
Resources or Social Science field from a recognised university
·
Higher National Diploma in Human
Resources or relevant Certification in Human Resources.
·
A Masters Degree in a business
related field will be an added advantage
·
Full member of IHRM and with current
practicing certificate
·
Eight (8) years’ experience in HR of
which five (5) years must have been as a HR generalist/HR Business Partner
·
Experience in Banking /Financial
Sector will be an added advantage
·
Proven business acumen
·
Extensive knowledge of HR best
practices and hands on experience with regard to Recruitment & Selection,
Learning and Development cycle, Performance Management Cycle, Talent Management
and Employee Relations
·
Experience in implementing
organisation change initiatives
·
Experience in implementation of HR
Strategy, policy and programs
·
Ability to engage, inspire and
influence
·
Excellent interpersonal , team
management and communication skills
·
Excellent Stakeholder /Client
management skills
·
High levels of Emotional Intelligence
·
Counselling Skills
·
Financial literacy
·
Experience in working with HR Systems
such as HR Oracle
·
Computer Literacy
Position
Title: Business Development Manager Credit Cards
– Acquisition
Job Ref No. HR/027/2018
Available
Positions: One (1)
Division: Retail Banking Division
Reporting to: Head, Card & Alternate Channels
Position
scope: The successful candidate will be
responsible for issuing Credit Cards as budgeted while ensuring the credit card
products are competitive, profitable and functioning as promised to the
customer.
To achieve the objectives, engagement
of third parties e.g. vendors, Visa etc and tracking product and process KPIs
will be managed on a day to day basis.
Key
Responsibilities
·
Develop new products and drive Credit
Card acquisition and marketing plans in line with the card business strategy.
·
Optimally drive growth in new Credit
Card customer acquisition and activations.
·
Define and plan Credit Card product
enhancements to promote issuance and usage.
·
Engage strategic partners to drive
credit card uptake through their institutions.
·
Relationship management of high net
worth Credit Card customers, institutions and third parties involved offering
the card product to the customer.
·
Manage card product sales
presentations and trainings within and without the bank.
·
Develop and agree on key KPIs for
each Credit Card product, measure result against KPI and develop action plans
to address shortfalls.
·
Manage projects on the roll out of
new Credit Card products.
·
Drive bank sales staff productivity
in credit card issuance
Education,
Skills & Experience
·
A Bachelor’s degree in a business
related field from a recognized University.
·
MBA an added advantage
·
Excellent communication skills
·
Demonstrate hands on experience on
card product development.
·
Strong background in product
development and roll out, partner relations and change management.
·
Comprehension of the Card’s
Regulations from a local and international standpoint
·
Excellent interpersonal and team
management skills.
Position
Title: Mobile Banking Manager – Acquisition
Job Ref No. HR/023/18
Available
Positions: One (1)
Division: Retail Banking
Reporting to: Head, Alternate Channels &Cards
Position
Scope: The successful candidate will
be responsible for the recruitment of customers through the mobile and digital
channels, drive bulk acquisition strategies and funding of the accounts through
seamless on boarding, customer education and customer engagements via marketing
campaigns.
The manager will seek partnerships
with third parties that can aid achievement of the goal.
Key
Responsibilities:
·
Develop processes for bulk
acquisition of accounts and marketing plans in line with the Mobile banking
strategy.
·
Optimally drive funding of the newly
acquired accounts.
·
Define and plan Mobile and Digital
enhancements to promote uptake.
·
Engage key institutions and strategic
partners to drive digital accounts sales through their outlets.
·
Relationship management of partner
institutions and strategic partners for optimal acquisition through their
partnerships.
·
Manage mobile and digital product
sales presentations and trainings within and without the bank.
·
Develop and agree on key KPIs for
Mobile and Digital account products, measure result against KPI and develop
action plans to address shortfalls.
·
Manage projects on the roll out of
new digital account acquisition technologies by drawing Product papers,
Carrying out UAT and OATs and daily monitoring of channel function.
Key
Performance Indicators
·
Number of digital accounts opened.
·
KYC, AML and monitoring other risk
parameters.
·
Product Profitability
·
New accounts funding.
·
Digital accounts activation versus
attrition
·
Excellence in customer experience
during on boarding.
Education,
Skills & Experience:
·
An undergraduate degree in a business
related field from a recognized University.
·
MBA an added advantage
·
At least three (3) years experience
in Banking
·
Excellent communication skills
·
Strong background in product
development and roll out, partner relations and change management.
·
Excellent interpersonal and team
management skills.
How to Apply:
If you believe you meet the criteria
given above, please submit your application with a detailed CV stating your
current position, current gross salary, e-mail address and telephone contacts
quoting the job title/reference in the subject field to: recruitment@nationalbank.co.ke
by 16th March 2018
Applications received after the set
deadline will not be considered and only shortlisted candidates will be
contacted for the next stage/s of the process.
National Bank of Kenya is an Equal
Opportunity Employer.
Canvassing will lead to automatic
disqualification.