Collections & Recoveries Manager
Department: New Business Ventures
Reports To: Credit Operations Manager
The role holder shall be directly responsible for the management of credit risk within this service section and continuously optimise the efficiency and effectiveness of the resources deployed to the unit.
Key Responsibilities
Qualifications
Key Responsibilities
Qualifications
Department: New Business Ventures
Reports To: Credit Operations Manager
Job Purpose Statement
The Portfolio Operations – Collections and Recoveries Manager is responsible for supervising collections and recoveries activities in all markets that CBA shall operate with the aim to optimize the performance of the NBV credit portfolio, through co-ordination and control of the daily collections activities of the internal and/or outsourced Collections Teams, ensuring corrective actions are identified on time.
The role shall also ensure full
compliance with the core principles of good lending enshrined in the Credit
Policy, Banking Act, and Central Bank prudential guidelines in the respective
markets.The Portfolio Operations – Collections and Recoveries Manager is responsible for supervising collections and recoveries activities in all markets that CBA shall operate with the aim to optimize the performance of the NBV credit portfolio, through co-ordination and control of the daily collections activities of the internal and/or outsourced Collections Teams, ensuring corrective actions are identified on time.
The role holder shall be directly responsible for the management of credit risk within this service section and continuously optimise the efficiency and effectiveness of the resources deployed to the unit.
Key Responsibilities
·
Implementation of effective
collection and recovery strategies that will ensure efficient administration
·
practices and maximization of
conversion rates for collections within target in all markets. (50%)
·
Quality leadership and control of
collections teams translating to agent motivation and satisfaction. (30%)
·
Drive Collections for NBV Business
hand in hand with the regional collections teams/service providers and develop
Governance around the collection and posting process (10%)
·
Agent training and development to
attain competence requirements for the defined productivity standards. (10%)
Competence Requirements
·
Performance Management to optimize
own and team’s productivity
·
Technical (Credit) skills to
effectively perform, allocate and/or guide collections activities/tasks in a
manner that consistently achieves high quality standards or benchmarks.
·
Portfolio monitoring skills to
effectively perform portfolio monitoring and reporting activities/tasks in a
manner that consistently produce high quality of service.
·
Remedial Management skills to
effectively perform remedial management activities/tasks in a manner that
consistently produce high quality of service.
·
Strong numerical and credit
analytical skills
·
Interpersonal skills to effectively
communicate with and manage customer expectations (internal and external),
service providers, debt collection teams and other stakeholders who impact
performance.
·
Knowledge and experience in
modern credit and operational risk management practices to initiate and implement
tactical changes to support business performance.
·
Knowledge and effective application
of all relevant banking policies, processes, procedures and guidelines to
consistently achieve required compliance standards or benchmarks.
·
Self-empowerment to enable
development of open communication, teamwork and trust that are needed to
support performance and customer-service oriented culture.
·
Quality orientation to facilitate
management of services provided by partners and adherence to laid down policies
and procedures in remedial management operations.
·
Report Writing Skills
·
Knowledge and effective application
of all relevant banking policies, processes, procedures and internal control
guidelines to consistently achieve required compliance standards or benchmarks.
·
Excellent oral and written
communication skills.
·
Planning and organizing skills for
effectiveness in allocating and coordinating team operations on a daily basis.
·
Understanding of Credit and financial
analysis principles
Qualifications
·
At least an undergraduate degree or
its equivalent in Finance, Banking, Economics, Business Administration or
similar commercial/financial disciplines.
·
Experience with portfolio management
and reporting.
·
Minimum of 4 years of relevant
professional experience in banking and/or finance, including at least 2 years
in
·
Debt Management in the Retail and SME
areas
·
Experience in Partnership management.
·
Experience with office automation
tools.
How to Apply
If you experience any problems while
applying for the job please contact contact@cbagroup.com.
Team Leader Financial Operations
Department: New Business Ventures
Reports To: Manager, Financial Operations
Job Purpose Statement
The purpose of this role is to
organize, co-ordinate, manage and control the day to day operations in all
markets where NBV is represented (currently Kenya/Tanzania/Uganda/Rwanda and
Ivory Coast) for all Micro Savings and Loans (MSL-25 Million customers with a
Group Balance sheet of Kes.13Bln) and Digital Finance Services (Loop), to
ensure the delivery of service is expeditious, accurate and efficient and that
transactions are cost effective and profitable to the bank.
Key Responsibilities
·
Consistency of high quality service
of NBV service delivery- target 85% SLA compliance on service requests (30%)
·
Minimization of exposures to and
impact of operational risks inherent in NBV service delivery with a target of
0.01% in operational losses (30%)
·
Relationship management with
Partner/Scheme/Service Providers within the Operations functions (10%)
·
Quality leadership of the operations
team translating into conducive work environment and employee satisfaction
(15%)
·
Application of established policies,
processes, procedures and tools in achieving compliance requirements, optimal
efficiency, resource utilization and cost containment (15%)
Competence Requirements
·
Customer focus to effectively lead
the team of Operations Assistants in investigation of customer complaints and
respond appropriately within set TAT.
·
Experience in managing system
implementations and integrations relating to back office processes.
·
Experience in managing Finance,
Accounting and Reconciliations processes in a highly automated organization.
·
Knowledge and effective application
of all relevant banking policies, processes, procedures and internal control
guidelines to consistently achieve required compliance standards or benchmarks
·
Quality orientation to effectively
perform or guide performance of operations activities/tasks in a manner that
consistently produce high quality of service.
·
Ability to proactively monitor
accounts and take appropriate action as applicable.
·
Interpersonal skills to create and
maintain relevant business networks; and to effectively communicate with and
manage customer expectations (internal and external), and other stakeholders
who impact performance.
·
Relationship management skills
applied in a manner that consistently achieves high quality standards or benchmarks.
·
Knowledge of CBA Group and NBV
products.
·
Self-empowerment to enable
development of open communication, teamwork and trust that are needed to
support performance and customer-service oriented culture.
·
Networking skills to effectively
leverage on relationships that will enhance customer acquisition and retention.
·
Excellent verbal, written and
communication skills.
·
Personal motivation and drive for
consistency in delivering results within deadlines.
Qualifications
·
University Degree – Upper second or
equivalent
·
Basic MS Office suite skills
·
Experience in Partnership Management
an added advantage
·
At least 4 years banking experience 2
of which must be in a supervisory position and in a highly automated
environment
How to Apply
If you experience any
problems while applying for the job please contact contact@cbagroup.com