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Banking Jobs in Kenya - CBA Bank

IT Business Partner

Department: Information Technology
Reports To: Manager, It Analysis and Architecture
Job Purpose Statement
The IT Business Partner – Consumer is responsible for applying business analysis tasks and techniques used to work as a liaison among stakeholders in the Business Units in order to understand the structure, policies and operations, and to recommend technical solutions that enable the Business Units to achieve their goals.

This role is responsible for the extent to which requirements meet stakeholder and business needs, and therefore the role must be a trusted partner, confidant and a good ear for the wishes, pains, plans, dreams and ambitions of stakeholders in the business units.
The role is also responsible for being the bridge between Business Units and IT, with a focus on solutions for the Consumer customer market. The role is critical in identifying the business needs of end users and other stakeholders in the Business Units to analyze and document the performance of business processes in order to recommend solutions that make the processes more effective and efficient. At the core of the role is planning, elicitation, analysis, documentation and assessment and validation of requirements.
Working with the Manager, IT Analysis and Architecture, the role is responsible for carrying out business analysis tasks, including the identification and documentation of requirements to achieve CBA’s business goals, needs and objectives.


·         Analysis and Documentation of Requirements: The role will be responsible for the analysis of Business Requirements and documenting Technical Solution Descriptions from the Business Requirements Documents (BRD) submitted by Business Analysts. Technical Solution Descriptions will clearly define the requirements from a technical perspective, document details of new system technical capabilities and/or how existing systems will be modified to provide the desired technical capabilities. The role is also responsible for questioning – to a point of technical clarity – the need for the requests made in the BRD. (30%)
·         Requirements Planning: Development of IT Work Packages which includes the work breakdown structure from the business analysis process. The output of this process will provide input to the Project Management task for purposes of assisting in scheduling the delivery of a project. This role will therefore work with Project Managers to schedule the delivery of the projects under the Consumer segment. (20%)
·         Requirements assessment and validation: The role must test requirements (prior to implementation) to ensure that they meet stakeholder objectives and are technically sound. In order to do this, the role must develop the master test plan, which is developed to test the requirements, and which may also be responsible for Technical Quality Assurance once the final project deliverables are ready. (30%)
·         Management, Communication and Control of Business Requirements: Using the Requirements Work Plan, the role shall manage the business analysis process; the role shall also manage changes to documents and requirements and the RWP; track status of tasks in the RWP; communicate with stakeholders such as the project manager, business sponsor, and others involved in the business analysis and project management process. (20%)


·         A Bachelor’s degree in Computer Science, Information Technology or related field.
·         Advanced T24 technical and functional knowledge
·         Minimum 5 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 2 of those years’ business analysis
·         Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2, CBAP preferred
·         Basic knowledge in software development with major languages Java, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc.
·         Familiarity with complex systems integrations using major SOA tools (Oracle WebLogic/ESB/SOA)
·         Familiarity with industry standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON)
·         Excellent analytical, problem solving and reporting skills
·         A good knowledge of the systems and processes within Financial Services industry
How to Apply

Properties & Facilities Manager
Department: Commercial Services
Reports To: Head, Commercial Services
Job Purpose Statement
The purpose of this role is to provide an enabling physical environment for effective and efficient support to the business units, increase in shareholder asset value, maximizing of returns from company property assets and projection of good company image through appropriate policies, systems and line management functions essential for supporting the unit’s functions.


·         Quality of property management processes owned and leased properties and activities to ensure that the assets’ value is maintained and enhanced through application of best practices in the industry – 30%
·         Enhancement of the company image through creating enabling physical environment that is appealing, safe and brand compliant so as to ensure maximum returns from the company or the company affiliated firms’ properties – 10%
·         Quality management of lease agreements and acquisition process for new properties. It also includes acquisition and fit out of new sites/branches for the bank – 20%
·         Achievement of annual maintenance plans for all premises within budgeted amounts and application of cost saving – 20%
·         Response to property maintenance issues within agreed TAT – 10%
·         Compliance with relevant legislation and standards – 5%
·         Promotion of health and safety in the workplace – 5%


·         BA (Land Economics) – Upper Second or GPA 3.0.
·         Member of the Institution of Surveyors of Kenya (Valuation and Estate Management Chapter)
·         5 years post-qualification experience in a property management.
·         Project Management
·         Practical experience in use of relevant MS Office applications.


·         Leadership qualities to supervise and manage staff
·         Performance Management to optimise own and team’s productivity
·         Legal knowledge on related property management related statutes and property legislative statutes.
·         Understanding on development and management of contracts including lease contracts and service level agreements.
·         Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
·         Knowledge and experience in modern property management practices to effectively manage and supervise staff and suppliers to support business performance.
·         Understanding of the safety and health regulations and applications at the work place
·         Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
·         Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
How to Apply

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