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Massive Banking Jobs in Kenya – DIB Bank Kenya

DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE), a pioneering institution that has combined the best of Sharia values with technology and innovation that characterize the best of modern banking.

Incorporated in 2014 and backed by its age-old values of being Progressive, Innovative, Ethical and Reliable, DIB Bank has put in place channel capabilities, high quality of service and a sound business model to ensure that it is the “The Better Way to Bank”.
To keep our services at a higher level and meet our customers’ maximum satisfaction, we wish to invite applications from suitably qualified candidates to fill in this challenging position:
Job Vacancy: Branch Manager (Kilindini)
Job Reference: RB/BM/009/18
Job Purpose: To develop and manage the Branch portfolio and to lead the branch effectively in order to ensure the achievement of retail liabilities, assets, cards and third party product sales targets, profitability objectives, and implementation of superior customer service culture and standards, while adhering to Banks policies and guidelines
Key Responsibilities
·         Cascade the sales targets assigned by the Zone Manager to branch staffs.
·         Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets cascaded down by the Zone Manger and business growth objectives.
·         Meet regularly with the branch customers including important / high net worth customers in order to assist in the growth of business
·         Manage the product portfolio of each line of products and control the cost and profitability of the branch.
·         Maintain high levels of customer service of all front office functions such as Cash Management Remittances, drafts, Account opening/inquiry & maintenance, sales and after sales by efficiently abiding to the process and by reducing customer waiting time and service time.
·         Promote high level of customer service culture among the branch staffs for potential acquisitions
·         Attend all audit requirements and strive to have a null /low risk audit rating and ensure that all the branch operations are in accordance to the established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk and report any deviation to the management.
·         To maintain a low risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow as well as regular review of daily MIS reports, checking notes, denominations & security items in order to ensure accurate delivery of cash to customers.
·         Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the score and to ensure high customer satisfaction
·         To ensure a high level of safety & security measures are in place as well as to maintain a proper communication with the police department whenever it is required.
·         To lead any branch projects (Service Quality Programs, Process changes, sales… etc.) and support the launch of new products and services as per the consumer banking business plan.
·         To maintain an accurate archives file for all branch transaction records, vouchers, stationary reports…etc.
·         Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.
·         Analyze the training and development needs of staff and nominate them for an appropriate training courses in order to close the skill gaps and ensure that all staff are well trained and fully aware of bank’s products and services, policies and procedures.
·         Build and maintain effective communication skills with branch’s staff by conducting regular staff meetings and discussions in order to have a high level of staff engagement and Job satisfaction.
·         To ensure proper staff management in terms of annual leave, performance appraisal, two days off as well as to ensure a proper resources allocation in order to meet the branch business requirements.
Job Specification
Education: High Diploma / Bachelor’s degree as a minimum, Master’s degree will be an advantage.
Training / Skills: General Banking knowledge
Work Experience: Local and/or international market knowledge
Competencies: Computer skills

Job Vacancy: Relationship Manager – Corporate Banking
Job Reference: CIB/RM/007/18
Job Purpose: To work with the respective Unit Heads of different units with Corporate Banking for developing the sales plans in line with overall Corporate Business Plans and the Business Plans of different customers managed by Corporate Banking.
Also to ensure that product revenue and profitability targets are achieved / exceeded.
Key Responsibilities
·         To ensure that product revenue and profitability targets are achieved f exceeded.
·         To understand customers business and to anticipate the requirements through a consultative selling process. To match customer’s needs with product capabilities through presentation of tailored demonstrations and proposals. To negotiate terms and conditions with customers to maximize revenue and profitability.
·         To provide structured solutions to meet the specific cash management requirements of our customers and prospects.
·         To undertake a disciplined product-oriented sales management process. To monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
·         To train Junior RMs and other Transaction Banking Sales Managers in product knowledge, provide technical product expertise and conduct joint calls to ensure joint sales goals are met, new revenue opportunities are identified and customer
·         Feedback on product and competition is obtained.
·         To assist product management and development in strategic product rollouts.
·         To provide feedback and assistance to all areas of transaction banking; e.g., Product Management, Marketing, etc. to ensure that the voice of the customer and local requirements are incorporated into ongoing plans and initiatives. To keep abreast of customers’ needs, trends and product/market intelligence for new product developments/enhancements, strengthening competitive position.
·         To ensure smooth deal implementation and adherence to high levels of service quality.
·         To identify opportunities for cross selling and referrals to other Banking lines through developing a good understanding of client needs.
·         Facilitate customer service issues and to ensure a high level of post sales service is made available to the clients at all times.
·         To monitor the progress of local implementation team.
Job Specifications
Education: Bachelor’s Degree
Training / Skills
·         Strong interpersonal skills
·         In depth knowledge of corporate banking products and DIB strategy & policies
Work Experience: 5-6 years of Commercial Banking experience of which at least 4 years of Relationship Management exposure is a must.
·         Effective leadership, decision-making and team building skills
·         Ability to work in a cross-cultural environment
·         Strong marketing, selling and interpersonal skills
·         Strong knowledge of local corporate banking market and vision about future direction and market sensitivities

Job Vacancy: System Administrator (UNIX Solaris)
Job Reference: IT/SA/012/18
Job Purpose: To provide technical assistance and support to All the Bank / outsource staff in various branches / Departments
Key Responsibilities
·         Provide day to day support and maintenance of the Solaris / Linux environment
·         Setup and maintain user account ensuring proper password and identity management
·         Monitor system performance network communication on UNIX and LINUX systems
·         Create file systems and manage space
·         Install software
·         Ensure proper patch management and version control
·         Enforce backup, recovery and procedures
·         Verify hardware components are working properly and arrange for quick restoration where necessary
·         Participate in Business Continuity Planning and testing
·         Maintain proper documentation
·         Perform any additional/new tasks or responsibilities assigned by the line Manager.
Job Specification
Education: Bachelors of IT / Diploma in IT or equivalent
Training / Skills
·         OCA (Oracle Solaris UNIX)
·         OCP (Oracle Solaris UNIX) will be an added advantage
·         Hardware or software certification / training preferred  (Oracle / Sun / Linux)
·         Networking skills
·         Storage management training
·         Backup technology proficiency
·         Desktop Suite: MS Office Suite, MS Project 2007
Work Experience: Minimum 2 years of experience in IT UNIX support
·         Problem Solving
·         Assertiveness
·         Team Orientation
·         Flexibility

Job Vacancy: System Integrator
Job Reference: IT/SI/006/18
Job Purpose: Responsible for the analysis, design, development and testing of banking solutions.
Key Responsibilities
·         Analyze business requirements.
·         Translate business requirements into technical designs.
·         Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
·         Design new software/configurations by analysing requirements: constructing workflow charts and diagrams: studying system capabilities: writing specifications.
·         Improve systems by studying current practices; designing modifications
·         Designing, coding and debugging applications in various software languages
·         Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis.
·         Software modeling and simulation.
·         Front end graphical user interface design.
·         Software testing and quality assurance.
·         Integrate software with existing systems.
·         Assist the configurators/developers through designing, configuration/development testing, deploying, maintaining, and supporting client initiatives.
·         Recommend controls by identifying problems; writing improved procedures
Job Specifications
Education: Bachelors Degree in IT/Comp Sc
Training / Skills
·         Certification in programming
Understanding of Islamic Products
Work Experience
·         Minimum 2 year of experience in IT support
·         Problem Solving
·         Assertiveness
·         Team Orientation
·         Flexibility

Job Vacancy: Database Administrator
Job Reference: IT/DA/002/18
Job Purpose: To maximize availability, performance tuning, minimize downtime, regular backups of production databases and supporting production, development, and testing database systems, implementation and release of database changes.
Key Responsibilities
·         Identifying and resolving complex SQL server problems in large banking environments.
·         Working on new technology implementation and improving database performance
·         Engaging vendor support as required to resolve complex issues
·         Analyzing and improving database performance for key processes
·         Mentoring internal development and support groups on database best practices through one-on-one interactions and general information updates
·         Daily monitoring for database performance, backups & data import jobs
·         Consistently responding to developers/project managers our willingness to go the extra mile to respond rapidly to their database issues and provide assistance and problem resolution.
·         Enhance, improve & implement Disaster Recovery solutions including designing, configuring and support existing environment.
·         Capacity Planning, especially the ability to aggregate day to day challenges into a bigger capacity planning effort.
·         Assist IT security in security Challenges and solutions.
·         Support for new ongoing project development, testing and deployment
·         To provide support to design, plan & implement Disaster Recovery (DR) for Business critical SQL Servers
·         To setup, maintenance & administration of MS SQL Servers in Staging, Test & Development Environments
·         DTS configurations and maintenance.
·         To provide supporting role to DBA by:
o Resolving or fixing known issues with the help of documents or online/offline help.
o Performing database monitoring and taking needed corrective actions as per documentation.
o Service management (starting or stopping of database and relevant services).
o To provide ad hoc support for oracle database related tasks.
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Job Specification
Education: Bachelor of Engineering / Information Science and Engineering or equivalent
Training / Skills
·         Database Management skills
·         Process Management skills,
·         Knowledge of Islamic Banking principles and Sharia laws
·         Microsoft Certified Professional, ITIL Certified.
Work Experience: Minimum 4 years in similar role
·         Problem Solving
·         Assertiveness
·         Team Orientation
·         Flexibility

Job Vacancy: Manager – Finance Information Systems & Business Intelligence

Job Reference: F/MFI/016/18
Job Purpose: Management of information systems for financial & management reporting including business analytics, business intelligence and MIS.
Manage the bank’s data warehousing and business intelligence systems.
The finance information systems analyst will also increase efficiencies, effectiveness and controls of finance function through automation of systems & processes.
Key Responsibilities
·         Develop and implement management information systems to closely monitor business growth, revenues, costs and profitability.
·         Manage the bank’s data warehousing and business intelligence systems to ensure data integrity, sufficiency and accuracy.
·         Provide data analysis, report generation (MIS), data cleansing and data ownership to support the businesses.
·         Drive initiatives that support the efficient and effective running of finance department through automation by providing applications for finance to manage requisitioning and procurement: accounts payable and fixed assets register; group, local regulatory reporting and business MIS.
·         Develop world-class capabilities in analysis and data mining to provide answers to business performance queries.
·         Develop innovative and analytical approaches to provide more meaningful management information.
·         Ensure data quality m data cleansing and scrubbing and drive the data definition process. Also participate in customer segmentation, acquisition targeting and behavior modelling efforts.
·         Keeping abreast of changes to technology, systems, procedures and operational processes as well as regulatory and business requirements and aligning finance systems to address the impact of these changes.
·         Develop and automate performance-tracking methods for assessment of all customer profitability and performance indicators for circulation to branch managers, RM’s, business heads and product owners.
·         Continuous development and improvement of reporting tools MIS and BI.
Job Specification
·         Bachelor in Computer Science or Engineering
·         Qualifications in business and accounting field
Training Skills
·         Automation of reports for regulators and management
·         Managing finance systems including Fixed Assets Register, P2P and Data Warehouses
·         Programming especially SQL, oracle and visual basic
Work Experience: 3 years’ experience in a busy Finance and /or IT Unit
·         Planning and Organizing
·         Relationship Management
·         Communication Skills

Job Vacancy: Manager – Internal Controls
Job Reference: RB/MIC/010/18
Job Purpose: The Function is responsible for Support in Operational Risk Management Controls & Compliance and Business Continuity Management within Retail Banking.
Key Responsibilities
·         Providing the necessary guidance and training to ensure compliance with the Business Continuity processes and procedures,
·         As the departmental risk champion ensure that all potential risks within Retail Banking are monitored and managed.
·         Ensure risk checks have been performed in the branches and trends are reported to ensure effectiveness and adequacy of controls.
·         Ensure complete RCSAs and KRIs reports, BCM documentation, surprise checks and other reports are of expected quality and accuracy and submitted to risk department within set deadlines.
·         Ensure operational risk environment is monitored using Key Risk Indicators and RCSAs and that an effective reporting and actioning mechanism is in place.
·         Ensure that Business Continuity Management (BCM) plans, processes and procedures are up-to-date and followed as per agreed schedules and new group-wide methodology BCM is implemented.
·         Carry out training and coaching workshops identified as initiatives on BCM and branch checks.
·         Participate in departmental induction training programs creating awareness on BCM and other operational concerns relevant to business.
·         Suggest general BCM training needs as may find needed in the department.
·         Monitor internal controls within Retail Banking and endeavor to ensure the adequacy and effectiveness of controls to improve routine controls to minimize adverse effects.
·         Identify areas of weakness and escalate these to the head of department and operational risk.
·         Develop and maintain a culture within Retail Banking that focuses on the improvement of controls and business continuity awareness.
·         Make recommendations to ensure that the changing needs of the business’s SCM are met.
·         Produce a quarterly report on identified risks and control deficiencies.
·         Ensure monitoring of action plans taken on overdrawn savings accounts, dormant accounts, account closure and unclaimed balances accounts.
Job Specification
Education: Degree holder from a recognized University.
Training / Skills
·         An understanding of the operations environment.
·         Good analytical skills.
·         An all-round knowledge of how the different units within the Bank function.
·         A good working knowledge of the various systems used in the Bank.
·         A working knowledge of Excel.
·         Excellent verbal and written communication skills.
·         Good knowledge of operations and various systems in use for processing Bank transactions.
Work Experience: Minimum 5 years’ experience in Retail Banking environment 3 of which must have been within branch operations.
·         Critical: Good at probing the facts, challenges assumptions, sees disadvantages.
·         Innovative: Generates ideas, shows ingenuity and thinks up solutions.
·         Systematic: Likes to get every detail right, methodical and organized, precise, accurate, neat and tidy with paperwork.
·         Conscientious: Completes jobs, plans and sticks to deadlines and perseveres with routines.
·         Liaison skills
·         Initiative

Job Vacancy: Network Administrator
Job Reference: IT/NA/010/18
Job Purpose: To Maintain & monitor core Network / Security / Voice Infrastructure in order to provide effective and efficient IT services and operational requirements for the bank’s data centers and enterprise network
Key Responsibilities
·         Research, design and present feasible and effective network solutions to IT management
·         Understand, analyze and document the functional and non-functional Business requirements &align to IT requirements
·         Assist in design technical solution architecture to meet Business requirements and ensure appropriate sizing of the technologies
·         Reviewing technical design specifications to ensure they are aligned with the technical solution architecture & provides the estimated cost
·         Install, configure, manage & monitor banks enterprise network for data, voice and security Maintain network lifecycle management: Planning Designing, Deployment and operational support and enhancements, upgrades & troubleshooting
·         Liaise with vendors for installation activities of active and design passive-SCS Network Infrastructure for DC & Major branches & back office, get projects completed for HO & branches
·         Key role in implementing successful long term and short term network / security programs / projects and work closely with IT Projects team
·         Design and manage enterprise information/data flows and protection services which includes enterprise key management of network design and information protection spanning to database, file system, and applications
·         Liaise with Security Compliance, Infrastructure Services & Application Services to ensure smooth operations
·         Responsible to maintain the records of the audit programs both internally and externally
·         Prepare and maintain excellent documentation of DC, DR, products, services and designs implemented for the Infrastructure department
·         All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Job Specification
Education: Minimum Bachelor degree in Science and computers engineering or equivalent
Training / Skills
·         Required CCNP R&S / Security / Voice.
·         CCIE Certification Preferred.
·         Network Management skills
·         Project Management skills
·         Process Management skills
·         Hands on experience with Cisco Routers, Switches, Firewalls, CUCM & Palo Alto Firewalls.
·         Strong Knowledge and Troubleshooting skills of Routing protocols, Layer 2 Technologies & Network Security.
·         Strong Knowledge of Network Monitoring Systems.
·         Hands on experience with F5 preferred.
·         Knowledge of Islamic Banking principles and Sharia laws preferred.
·         ITIL, IT Governance, etc. preferred.
Work Experience: Minimum 4 years of experience in similar domain
·         Planning and Organizing
·         Relationship Management
·         Communication Skills

Job Vacancy: Teller – Mombasa
Job Reference: RB/T/11/18
Job Purpose: Deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements by providing an accurate financial transaction services (Cash Management, Security items, Cheques) as per the Bank’s policies and procedures.
Key Responsibilities
Customer Service
·         Provide high levels of customer service of Cash / teller function by efficiently handling the process and by reducing customer waiting time and service time.
·         Consistently meet and exceed service standards set for the customer services.
Service Quality & Business Operations Control
·         Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow,
high service quality and low level of operational risk
·         To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank
Internal Process
·         Checking notes & denominations to ensure accurate delivery of cash to customers.
·         To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.
·         To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales… etc).
·         Responsible of custodianship of securities as assigned by the Branch Manger
·         To facilitate and participate in the achievement of branch sales target.
Training & Development
·         Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
·         Maintain effective relationship with supervisors and peers to ensure teamwork.
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.
Job Specification
Education: High School and above.
Training / Skills
·         Ability to identify currency
·         Ability to identify fakes ID’s/Passports
·         Identity suspicious transaction and customers
·         Banking knowledge
·         Computer Skills
Work Experience: Minimum 3 years
·         Communication skills
·         Assertiveness
·         Customer focus
·         Team orientation
·         Shariah. Banking services (types and Shariah provisions)
·         Sharia. Foundations & principles of Islamic finance
How to Apply
Send your application and supporting documents to
Indicate the reference as the subject of the email when forwarding your application.
Deadline for applications is 2nd March 2018
Please note that only shortlisted candidates will be contacted.
NB: We are an equal opportunity employer, and do not ask individuals to supply funds as part of the recruitment process.

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