DIB Bank Kenya Limited (DIBBKE), is a
fully owned subsidiary of Dubai Islamic Bank PJSC (AE), a pioneering
institution that has combined the best of Sharia values with technology and
innovation that characterize the best of modern banking.
Incorporated in 2014 and backed by its age-old values of being Progressive, Innovative, Ethical and Reliable, DIB Bank has put in place channel capabilities, high quality of service and a sound business model to ensure that it is the “The Better Way to Bank”.
To keep our services at a higher
level and meet our customers’ maximum satisfaction, we wish to invite
applications from suitably qualified candidates to fill in this challenging
position:
Incorporated in 2014 and backed by its age-old values of being Progressive, Innovative, Ethical and Reliable, DIB Bank has put in place channel capabilities, high quality of service and a sound business model to ensure that it is the “The Better Way to Bank”.
Job Vacancy: Branch
Manager (Kilindini)
Job Reference: RB/BM/009/18
Job Purpose: To develop and manage the Branch portfolio and to lead the
branch effectively in order to ensure the achievement of retail liabilities,
assets, cards and third party product sales targets, profitability objectives,
and implementation of superior customer service culture and standards, while
adhering to Banks policies and guidelines
Key Responsibilities
·
Cascade the sales targets assigned by
the Zone Manager to branch staffs.
·
Identify and implement action plans
and regularly track and review performance to ensure the achievement of the set
targets cascaded down by the Zone Manger and business growth objectives.
·
Meet regularly with the branch customers
including important / high net worth customers in order to assist in the growth
of business
·
Manage the product portfolio of each
line of products and control the cost and profitability of the branch.
·
Maintain high levels of customer
service of all front office functions such as Cash Management Remittances,
drafts, Account opening/inquiry & maintenance, sales and after sales by
efficiently abiding to the process and by reducing customer waiting time and
service time.
·
Promote high level of customer service
culture among the branch staffs for potential acquisitions
·
Attend all audit requirements and
strive to have a null /low risk audit rating and ensure that all the branch
operations are in accordance to the established Bank’s policies, operating
manuals, service quality standards and code of conduct for smooth workflow,
high service quality, and low level of operational risk and report any
deviation to the management.
·
To maintain a low risk level of cash
difference by following diligently the process set by maintaining detailed
accounting records of daily cash flow as well as regular review of daily MIS
reports, checking notes, denominations & security items in order to ensure
accurate delivery of cash to customers.
·
Monitor continuously customer
complaints and mystery shopping results and recommend necessary measures and
initiatives to improve the score and to ensure high customer satisfaction
·
To ensure a high level of safety
& security measures are in place as well as to maintain a proper
communication with the police department whenever it is required.
·
To lead any branch projects (Service
Quality Programs, Process changes, sales… etc.) and support the launch of new
products and services as per the consumer banking business plan.
·
To maintain an accurate archives file
for all branch transaction records, vouchers, stationary reports…etc.
·
Follow up on various cases with all
the concerned stakeholders such as customers, internal Bank’s departments in
order to ensure 100% closing mandates.
·
Analyze the training and development
needs of staff and nominate them for an appropriate training courses in order
to close the skill gaps and ensure that all staff are well trained and fully
aware of bank’s products and services, policies and procedures.
·
Build and maintain effective
communication skills with branch’s staff by conducting regular staff meetings
and discussions in order to have a high level of staff engagement and Job
satisfaction.
·
To ensure proper staff management in
terms of annual leave, performance appraisal, two days off as well as to ensure
a proper resources allocation in order to meet the branch business
requirements.
Job Specification
Education: High Diploma / Bachelor’s degree as a minimum, Master’s
degree will be an advantage.
Training / Skills: General Banking knowledge
Work Experience: Local and/or international market knowledge
Competencies: Computer skills
Job
Vacancy: Relationship Manager – Corporate Banking
Job Reference: CIB/RM/007/18
Job Purpose: To work with the respective Unit Heads of different units
with Corporate Banking for developing the sales plans in line with overall
Corporate Business Plans and the Business Plans of different customers managed
by Corporate Banking.
Also to ensure that product revenue
and profitability targets are achieved / exceeded.
Key
Responsibilities
·
To ensure that product revenue and
profitability targets are achieved f exceeded.
·
To understand customers business and
to anticipate the requirements through a consultative selling process. To match
customer’s needs with product capabilities through presentation of tailored
demonstrations and proposals. To negotiate terms and conditions with customers
to maximize revenue and profitability.
·
To provide structured solutions to
meet the specific cash management requirements of our customers and prospects.
·
To undertake a disciplined
product-oriented sales management process. To monitor, track and report on
sales activity on a periodic basis and to ensure action is taken to meet sales
targets.
·
To train Junior RMs and other Transaction
Banking Sales Managers in product knowledge, provide technical product
expertise and conduct joint calls to ensure joint sales goals are met, new
revenue opportunities are identified and customer
·
Feedback on product and competition
is obtained.
·
To assist product management and
development in strategic product rollouts.
·
To provide feedback and assistance to
all areas of transaction banking; e.g., Product Management, Marketing, etc. to
ensure that the voice of the customer and local requirements are incorporated
into ongoing plans and initiatives. To keep abreast of customers’ needs, trends
and product/market intelligence for new product developments/enhancements,
strengthening competitive position.
·
To ensure smooth deal implementation
and adherence to high levels of service quality.
·
To identify opportunities for cross
selling and referrals to other Banking lines through developing a good
understanding of client needs.
·
Facilitate customer service issues
and to ensure a high level of post sales service is made available to the
clients at all times.
·
To monitor the progress of local
implementation team.
Job
Specifications
Education: Bachelor’s Degree
Training /
Skills
·
Strong interpersonal skills
·
In depth knowledge of corporate
banking products and DIB strategy & policies
Work
Experience: 5-6 years of Commercial Banking
experience of which at least 4 years of Relationship Management exposure is a
must.
Competencies
·
Effective leadership, decision-making
and team building skills
·
Ability to work in a cross-cultural
environment
·
Strong marketing, selling and
interpersonal skills
·
Strong knowledge of local corporate
banking market and vision about future direction and market sensitivities
Job
Vacancy: System Administrator (UNIX Solaris)
Job Reference: IT/SA/012/18
Job Purpose: To provide technical assistance and support to All the
Bank / outsource staff in various branches / Departments
Key
Responsibilities
·
Provide day to day support and
maintenance of the Solaris / Linux environment
·
Setup and maintain user account ensuring
proper password and identity management
·
Monitor system performance network
communication on UNIX and LINUX systems
·
Create file systems and manage space
·
Install software
·
Ensure proper patch management and
version control
·
Enforce backup, recovery and
procedures
·
Verify hardware components are
working properly and arrange for quick restoration where necessary
·
Participate in Business Continuity
Planning and testing
·
Maintain proper documentation
·
Perform any additional/new tasks or
responsibilities assigned by the line Manager.
Job
Specification
Education: Bachelors of IT / Diploma in IT or equivalent
Training /
Skills
·
OCA (Oracle Solaris UNIX)
·
OCP (Oracle Solaris UNIX) will be an
added advantage
·
Hardware or software certification /
training preferred (Oracle / Sun / Linux)
·
Networking skills
·
Storage management training
·
Backup technology proficiency
·
Desktop Suite: MS Office Suite, MS
Project 2007
Work
Experience: Minimum 2 years of experience
in IT UNIX support
Competencies
·
Problem Solving
·
Assertiveness
·
Team Orientation
·
Flexibility
Job
Vacancy: System Integrator
Job Reference: IT/SI/006/18
Job Purpose: Responsible for the analysis, design, development and
testing of banking solutions.
Key
Responsibilities
·
Analyze business requirements.
·
Translate business requirements into
technical designs.
·
Determines operational objectives by
studying business functions; gathering information; evaluating output
requirements and formats.
·
Design new software/configurations by
analysing requirements: constructing workflow charts and diagrams: studying
system capabilities: writing specifications.
·
Improve systems by studying current
practices; designing modifications
·
Designing, coding and debugging
applications in various software languages
·
Software analysis, code analysis,
requirements analysis, software review, identification of code metrics, system
risk analysis, software reliability analysis.
·
Software modeling and simulation.
·
Front end graphical user interface
design.
·
Software testing and quality
assurance.
·
Integrate software with existing
systems.
·
Assist the configurators/developers
through designing, configuration/development testing, deploying, maintaining,
and supporting client initiatives.
·
Recommend controls by identifying
problems; writing improved procedures
Job Specifications
Education: Bachelors Degree in IT/Comp Sc
Training /
Skills
·
Certification in programming
Understanding of Islamic Products
Understanding of Islamic Products
Work
Experience
·
Minimum 2 year of experience in IT
support
Competencies
·
Problem Solving
·
Assertiveness
·
Team Orientation
·
Flexibility
Job
Vacancy: Database Administrator
Job Reference: IT/DA/002/18
Job Purpose: To maximize availability, performance tuning, minimize
downtime, regular backups of production databases and supporting production,
development, and testing database systems, implementation and release of
database changes.
Key
Responsibilities
·
Identifying and resolving complex SQL
server problems in large banking environments.
·
Working on new technology
implementation and improving database performance
·
Engaging vendor support as required
to resolve complex issues
·
Analyzing and improving database
performance for key processes
·
Mentoring internal development and
support groups on database best practices through one-on-one interactions and
general information updates
·
Daily monitoring for database
performance, backups & data import jobs
·
Consistently responding to
developers/project managers our willingness to go the extra mile to respond
rapidly to their database issues and provide assistance and problem resolution.
·
Enhance, improve & implement
Disaster Recovery solutions including designing, configuring and support
existing environment.
·
Capacity Planning, especially the
ability to aggregate day to day challenges into a bigger capacity planning
effort.
·
Assist IT security in security Challenges
and solutions.
·
Support for new ongoing project
development, testing and deployment
·
To provide support to design, plan
& implement Disaster Recovery (DR) for Business critical SQL Servers
·
To setup, maintenance &
administration of MS SQL Servers in Staging, Test & Development
Environments
·
DTS configurations and maintenance.
·
To provide supporting role to DBA by:
o Resolving or fixing known issues with the help of documents or online/offline help.
o Performing database monitoring and taking needed corrective actions as per documentation.
o Service management (starting or stopping of database and relevant services).
o To provide ad hoc support for oracle database related tasks.
o Resolving or fixing known issues with the help of documents or online/offline help.
o Performing database monitoring and taking needed corrective actions as per documentation.
o Service management (starting or stopping of database and relevant services).
o To provide ad hoc support for oracle database related tasks.
All the above accountabilities
includes but not limited to any additional/new tasks or responsibilities
assigned by the line Manager.
Job
Specification
Education: Bachelor of Engineering / Information Science and
Engineering or equivalent
Training /
Skills
·
Database Management skills
·
Process Management skills,
·
Knowledge of Islamic Banking
principles and Sharia laws
·
Microsoft Certified Professional,
ITIL Certified.
Work
Experience: Minimum 4 years in similar role
Competencies
·
Problem Solving
·
Assertiveness
·
Team Orientation
·
Flexibility
Job
Vacancy: Manager – Finance Information Systems
& Business Intelligence
Job Reference: F/MFI/016/18
Job Purpose: Management of information systems for financial &
management reporting including business analytics, business intelligence and
MIS.
Manage the bank’s data warehousing
and business intelligence systems.
The finance information systems
analyst will also increase efficiencies, effectiveness and controls of finance
function through automation of systems & processes.
Key
Responsibilities
·
Develop and implement management
information systems to closely monitor business growth, revenues, costs and
profitability.
·
Manage the bank’s data warehousing
and business intelligence systems to ensure data integrity, sufficiency and
accuracy.
·
Provide data analysis, report
generation (MIS), data cleansing and data ownership to support the businesses.
·
Drive initiatives that support the
efficient and effective running of finance department through automation by
providing applications for finance to manage requisitioning and procurement:
accounts payable and fixed assets register; group, local regulatory reporting
and business MIS.
·
Develop world-class capabilities in
analysis and data mining to provide answers to business performance queries.
·
Develop innovative and analytical
approaches to provide more meaningful management information.
·
Ensure data quality m data cleansing
and scrubbing and drive the data definition process. Also participate in
customer segmentation, acquisition targeting and behavior modelling efforts.
·
Keeping abreast of changes to
technology, systems, procedures and operational processes as well as regulatory
and business requirements and aligning finance systems to address the impact of
these changes.
·
Develop and automate
performance-tracking methods for assessment of all customer profitability and performance
indicators for circulation to branch managers, RM’s, business heads and product
owners.
·
Continuous development and
improvement of reporting tools MIS and BI.
Job
Specification
Education
·
Bachelor in Computer Science or
Engineering
·
Qualifications in business and
accounting field
Training
Skills
·
Automation of reports for regulators
and management
·
Managing finance systems including
Fixed Assets Register, P2P and Data Warehouses
·
Programming especially SQL, oracle
and visual basic
Work
Experience: 3 years’ experience in a busy Finance
and /or IT Unit
Competencies
·
Planning and Organizing
·
Relationship Management
·
Communication Skills
Job
Vacancy: Manager – Internal Controls
Job Reference: RB/MIC/010/18
Job Purpose: The Function is responsible for Support in Operational
Risk Management Controls & Compliance and Business Continuity Management
within Retail Banking.
Key
Responsibilities
·
Providing the necessary guidance and
training to ensure compliance with the Business Continuity processes and
procedures,
·
As the departmental risk champion
ensure that all potential risks within Retail Banking are monitored and
managed.
·
Ensure risk checks have been
performed in the branches and trends are reported to ensure effectiveness and
adequacy of controls.
·
Ensure complete RCSAs and KRIs
reports, BCM documentation, surprise checks and other reports are of expected
quality and accuracy and submitted to risk department within set deadlines.
·
Ensure operational risk environment
is monitored using Key Risk Indicators and RCSAs and that an effective
reporting and actioning mechanism is in place.
·
Ensure that Business Continuity
Management (BCM) plans, processes and procedures are up-to-date and followed as
per agreed schedules and new group-wide methodology BCM is implemented.
·
Carry out training and coaching
workshops identified as initiatives on BCM and branch checks.
·
Participate in departmental induction
training programs creating awareness on BCM and other operational concerns
relevant to business.
·
Suggest general BCM training needs as
may find needed in the department.
·
Monitor internal controls within
Retail Banking and endeavor to ensure the adequacy and effectiveness of
controls to improve routine controls to minimize adverse effects.
·
Identify areas of weakness and
escalate these to the head of department and operational risk.
·
Develop and maintain a culture within
Retail Banking that focuses on the improvement of controls and business
continuity awareness.
·
Make recommendations to ensure that
the changing needs of the business’s SCM are met.
·
Produce a quarterly report on
identified risks and control deficiencies.
·
Ensure monitoring of action plans
taken on overdrawn savings accounts, dormant accounts, account closure and
unclaimed balances accounts.
Job
Specification
Education: Degree holder from a recognized University.
Training /
Skills
·
An understanding of the operations
environment.
·
Good analytical skills.
·
An all-round knowledge of how the
different units within the Bank function.
·
A good working knowledge of the
various systems used in the Bank.
·
A working knowledge of Excel.
·
Excellent verbal and written
communication skills.
·
Good knowledge of operations and
various systems in use for processing Bank transactions.
Work
Experience: Minimum 5 years’ experience in
Retail Banking environment 3 of which must have been within branch operations.
Competencies
·
Critical: Good at probing the facts,
challenges assumptions, sees disadvantages.
·
Innovative: Generates ideas, shows
ingenuity and thinks up solutions.
·
Systematic: Likes to get every detail
right, methodical and organized, precise, accurate, neat and tidy with
paperwork.
·
Conscientious: Completes jobs, plans
and sticks to deadlines and perseveres with routines.
·
Liaison skills
·
Initiative
Job
Vacancy: Network Administrator
Job Reference: IT/NA/010/18
Job Purpose: To Maintain & monitor core Network / Security / Voice
Infrastructure in order to provide effective and efficient IT services and
operational requirements for the bank’s data centers and enterprise network
Key
Responsibilities
·
Research, design and present feasible
and effective network solutions to IT management
·
Understand, analyze and document the
functional and non-functional Business requirements &align to IT
requirements
·
Assist in design technical solution
architecture to meet Business requirements and ensure appropriate sizing of the
technologies
·
Reviewing technical design
specifications to ensure they are aligned with the technical solution
architecture & provides the estimated cost
·
Install, configure, manage &
monitor banks enterprise network for data, voice and security Maintain network
lifecycle management: Planning Designing, Deployment and operational support
and enhancements, upgrades & troubleshooting
·
Liaise with vendors for installation
activities of active and design passive-SCS Network Infrastructure for DC &
Major branches & back office, get projects completed for HO & branches
·
Key role in implementing successful
long term and short term network / security programs / projects and work
closely with IT Projects team
·
Design and manage enterprise
information/data flows and protection services which includes enterprise key
management of network design and information protection spanning to database,
file system, and applications
·
Liaise with Security Compliance,
Infrastructure Services & Application Services to ensure smooth operations
·
Responsible to maintain the records
of the audit programs both internally and externally
·
Prepare and maintain excellent
documentation of DC, DR, products, services and designs implemented for the
Infrastructure department
·
All the above accountabilities
include but not limited to any additional/new tasks or responsibilities
assigned by the line Manager.
Job
Specification
Education: Minimum Bachelor degree in Science and computers
engineering or equivalent
Training /
Skills
·
Required CCNP R&S / Security /
Voice.
·
CCIE Certification Preferred.
·
Network Management skills
·
Project Management skills
·
Process Management skills
·
Hands on experience with Cisco
Routers, Switches, Firewalls, CUCM & Palo Alto Firewalls.
·
Strong Knowledge and Troubleshooting
skills of Routing protocols, Layer 2 Technologies & Network Security.
·
Strong Knowledge of Network
Monitoring Systems.
·
Hands on experience with F5
preferred.
·
Knowledge of Islamic Banking
principles and Sharia laws preferred.
·
ITIL, IT Governance, etc. preferred.
Work
Experience: Minimum 4 years of experience
in similar domain
Competencies
·
Planning and Organizing
·
Relationship Management
·
Communication Skills
Job
Vacancy: Teller – Mombasa
Job Reference: RB/T/11/18
Job Purpose: Deliver timely, friendly & error free services for all
customers to ensure the fulfillment of customer requirements by providing an
accurate financial transaction services (Cash Management, Security items,
Cheques) as per the Bank’s policies and procedures.
Key
Responsibilities
Customer Service
·
Provide high levels of customer
service of Cash / teller function by efficiently handling the process and by
reducing customer waiting time and service time.
·
Consistently meet and exceed service
standards set for the customer services.
Service Quality & Business
Operations Control
·
Adherence to all established Banks’
Policies, operating manuals, service quality standards and code of conduct for
smooth workflow,
high service quality and low level of operational risk
high service quality and low level of operational risk
·
To eliminate the risk of cash
difference by ensuring compliance to the Bank’s cash control procedures as well
as the Central Bank
requirements.
requirements.
Internal Process
·
Checking notes & denominations to
ensure accurate delivery of cash to customers.
·
To perform the financial transactions
(Cash Management, Security items, Cheques) timely & accurately.
·
To facilitate and participate in any
branch projects (Service Quality Programs, Process changes, Sales… etc).
·
Responsible of custodianship of
securities as assigned by the Branch Manger
·
To facilitate and participate in the
achievement of branch sales target.
Training & Development
·
Attend various training and learning
programs to close the skill gaps and to ensure proper awareness about products
and services, policies and procedures.
·
Maintain effective relationship with
supervisors and peers to ensure teamwork.
All the above accountabilities
includes but not limited to any additional/new tasks or responsibilities
assigned by the supervisor.
Job
Specification
Education: High School and above.
Training /
Skills
·
Ability to identify currency
·
Ability to identify fakes
ID’s/Passports
·
Identity suspicious transaction and
customers
·
Banking knowledge
·
Computer Skills
Work
Experience: Minimum 3 years
Competencies
·
Communication skills
·
Assertiveness
·
Customer focus
·
Team orientation
·
Shariah. Banking services (types and
Shariah provisions)
·
Sharia. Foundations & principles
of Islamic finance
How to Apply
Send your application and supporting
documents to careers@dibkenya.co.ke.
Indicate the reference as the subject
of the email when forwarding your application.
Deadline for applications is 2nd
March 2018
Please note that only shortlisted
candidates will be contacted.
NB: We are an equal opportunity employer, and do not ask
individuals to supply funds as part of the recruitment process.