Telkom
He/She will also be responsible for
analyzing and reporting relevant departmental performance measurements for
decision making across the department on tactical and operational levels
(Business KPIs, Objectives and Business Intelligence).
Vacant Position: Business
Analyst
Region: Nairobi
Band: 3
Reporting to: Head / Operations & Business Intelligence
Division: Carrier Services
Role Purpose: This position is responsible for managing efficient and
effective end to end implementation of voice price lists, voice traffic
routing, billing (both voice and data) and service quality management in accordance
with the set standards and processes.
Key Duties and Responsibilities
·
Coordinate and monitor billing tasks
from sales, service delivery and IT teams.
·
Prepare accurate and timely billing
schedules and invoices for voice and data services(Hubbing, Transit, Kenya
Terminating, Backbone, Cross connections, IRU,VSAT, Collocation ,and other
services)
·
Develop, deploy and Manage Supplier
inventory system for capacity and collocation service providers.
·
Ensure seamless engagement with
relevant stakeholders.
·
Provide a support service for the
execution and management of sales orders and billing for the department.
·
Identify and implement optimization
opportunities for processes and procedures across the department to optimize
cost and support efficiency.
Academic / Professional Qualifications
·
Bachelor’s Degree in
Telecommunication Engineering, BBIT, Business Management or a related field
from a recognized Institution.
·
Skills in Databases (Oracle/MYSQL)
and UNIX scripting.
·
Skills web programming
·
Good knowledge of telecom industry
with preferably good understanding of Interconnect, roaming and billing.
·
2- 5 years’ experience in Business
Intelligence, Project management and Process Optimization.
Professional Knowledge
·
Good experience in project management
Professional Skills:
·
Team player
·
Customer oriented
·
Ability to work in transversal
organization to deliver results to the team
·
Excellent analytical and
specification skills
·
Result oriented
·
Excellent organization skills with
strong attention to detail
·
Self-motivated with initiative and
autonomy.
·
Advanced knowledge in working with
excel
·
Knowledgeable in telecommunication
industry
This position is open to Kenyan
citizens only.
Vacant
Position: Key Account Manager – Public Sector
Region: Nairobi
Reporting to: Head of Public Sector
Band: 3
Department: Enterprise Division
Role
Purpose: Reporting to the Head of Public
Sector, the job holder will be required to implement and drive the sales
strategy and action plans for the sales and distribution of Telkom product and
services for Public Sector Enterprise customers.
Furthermore, he/she must facilitate
and enable the meeting of sales targets and revenue margins across the customer
network within Public Sector.
Key Duties and
Responsibilities
·
Achieve the sales targets through new
and existing business.
·
Contribute to the cost savings target
of the business
·
Forecast and monitor sales for
current and new customers
·
Monitor the profitability for
customers and propose the appropriate plans
·
Build and maintain relationships with
customers. Conduct joint customer meetings to drive volumes and profitability.
·
Develop business plan, lead the sales
pitch and negotiate the contractual agreements based on the set guidelines
·
Develop and demonstrate a thorough
understanding of the customer business
·
Conduct analysis of customer,
customers and sales metrics, costs and categories to inform business decisions
·
Ensure the effective management of
the customer account and timeous problem solving
·
Forecast and maintain sales plans and
stock levels (if required) with customers.
·
Ensure the accuracy of the first bill
as per the signed agreement
·
Develop and recommend business plans
in conjunction with customers and customers to drive business growth
·
Act as the key interface between the
customer and all relevant divisions for on boarding and ongoing interactions
·
Analyse business and market
information to inform sales decisions
·
Continuously ensure alignment with
marketing, branding and communications procedures and identify training
requirements (where applicable)
·
Utilise and align internal business
processes and systems to execute sales and ensure operational efficiency
·
Regularly engage with customer to
plan and execute marketing interventions
·
Facilitate communication channels on
all levels to prevent breakdown in information flow
·
Support the finance team in money
collection and issue resolution
·
Grow and develop existing customers
as well as generating new business.
·
Keep customer information and
contractual agreement up to date
·
Ensure a thorough understanding of
the Telkom products and services, policies and procedures to ensure a
consistent delivery of sales and sales message to all customers
Academic /
Professional Qualifications
·
Relevant Business degree in Sales,
Marketing or Economics, MBA would be an added advantage
·
3 – 5 years’ experience in Marketing
Management, Sales management, Relationship management
·
Experience in high dollar value
consultative selling and relationship management preferably within major
accounts
Professional
Skills:
·
Strong Leadership and Internal
Stakeholder Management Skills
·
Excellent in communication,
presentation, business reporting, competitive proposal writing and negotiation
skills
·
High end sales generation and closing
ability
·
Ability to project a strong, positive
image of him/herself and the Company
·
Strong Organizational & Planning
Skills
·
Strong problem solving skills:
ability to solve customer issues, sometimes without seeing the actual problem
first hand.
·
Strong financial skills by
understanding the costs to serve and its impact on the Profit & Loss
(P&L).
·
This position is opened to Kenyan
citizens only.
Vacant
Position: Area Sales Manager
Region: Nairobi
Band: 3
Reporting to: Regional Sales Manager
Department: Mobile Sales.
Role
Purpose: This position is responsible for
understanding and developing assigned territory to maximize and grow revenue
and profits through effective management of TKL partners and selling of TKL
products and services to existing customers and acquiring new business in the
assigned area.
This by ensuring visibility and
availability of the company’s products and services in the area at all times
and effectively aligning partners to meet the retail market objectives.
Key Duties and
Responsibilities
Grow Sales
·
Within the assigned Area he/she will
ensure sales growth by developing innovative ways of increasing/growing airtime
sales at the Point of Purchase; Value added services and connections by
ensuring availability of the company products at all times within the area of
Accountability; Generating and analyzing qualitative performance of the
business.
Distribution
·
Effective implementation of
distribution strategy in the trade to achieve availability and grow sales
within the assigned area; Follow through documented and actual implementation
of trade distribution routines as per business Distribution
Strategy/objectives;
·
Attainment of Outlet Penetration (No.
of new outlets including Non Traditional Channels); Attainment of Communicated
agreed targets; Adherence and completion of Daily, monthly trade routes and
attainment of distribution service targets.
Sales Targets and Routines /
Processes
·
Achievement of the area’s Monthly,
Quarterly, Semi Annually or Annual sales targets.
·
Ensure internal collaboration, team
work development and implementation of key Management and sales routines;
Airtime Usage and Sales; Subscriber acquisition/connection
·
Implementation and adoption of
approved market routines in the Area of accountability.
Development of sales programs and
branding
·
Prepare, plan and execute Area Sales
programs aimed at market penetration, availability of the company products and
services at all time and ensure shops are well branded according to Telkom
Kenya brand guidelines in order to create awareness & ensure that stores
are well stocked and sell at recommended sales prices;
·
Documented and approved
Monthly/Quarterly territory Plans aligned to the Area Business Plan;
·
Effective executed sales programs in
the Area as per targets set in the plan (number and Quality/Results of
promotions/Road shows held).
Academic /
Professional Qualifications
·
Bachelor’s Degree in Commerce or a
related field from a recognized Institution.
·
Minimum of 2 years’ experience in
customer service, sales management or trade execution.
Professional
Knowledge
·
Should be able to demonstrate
experience in brand management and high level knowledge of the sponsorship
environment
·
Should be able to demonstrate
understanding of the role of sponsorship to deliver commercial and brand
objectives
·
Knowledge of ethics and corporate
governance ethos.
·
Strong communication and presentation
skills.
·
Capacity to propose solutions, make
advices
Professional
Skills:
·
Good knowledge of different handsets
and their performances, modern communication techniques: mobile fax, data
transmissions
·
Representing/Selling the company
products to dealers, retailers; Implementing/Coordinating sales initiatives;
Influencing/Advising customers on company products & services
·
Problem solving/Designing solutions
to sales related issues arising in the course of work to the satisfaction of
customers; Planning route plans, sales promos & initiatives;
This position is open to Kenyan
citizens only.
If you fit the required profile,
please apply highlighting how your qualifications, experience and career
aspirations match the requirements for this position.
Application should be sent by latest
23rd February 2018 , please provide an updated Curriculum Vitae (CV) including
details of your current telephone contacts and names of three referees.
Apply through
recruitment@telkom.co.ke and ensure the job title is quoted on the subject
field.
Only shortlisted candidates will be
contacted.
