Mantrac Kenya Ltd the Caterpillar
authorized dealer in Kenya: sells and services earthmoving, Power Generating,
Material Handling and Mining Equipment.
Qualified candidates will be assessed
on right attitude and work ethic culture. In return Mantrac will offer
unparalleled personal growth opportunities and develop your whole—person to fit
into a multidisciplinary workplace.
Mantrac Kenya Ltd is part of Mantrac
Group who are Caterpillar dealers of heavy machinery in Kenya, Uganda,
Tanzania, Nigeria, Ghana, Sierra Leone, Liberia, Egypt, Iraq and UK
international sales.
To help us achieve our growth
strategy, we are looking for qualified talent in the below fields.
Job Vacancy: Project
Manager
Job Outline: To be the single point of contact between the customer and
Mantrac for all aspects of product support. Effectively managing the customer
relationship and all sales and service technical enquiries relating to the
project or customer
Key Objective: Ensure all machines are correctly assembled, commissioning and
all support committed to at equipment sale is provided. Develop and implement
product support strategies to maintain customer satisfaction and loyalty
Main Duties and Responsibilities
Fleet Assembly
Throughout the pre delivery phase,
liaise with :-
·
Group Technical Services regarding
specification, sourcing, shipping and installation specifications.
·
Local contractors, to ensure timely
completion of work and that all work is to the required standard.
·
Mantrac Business unit staff and
management to ensure staff are available for pre delivery assistance, start up
and maintenance as and when required.
·
Customers staff and management to
ensure all work is carried out in line with customer site policies and that
customers delivery schedule is adhered to in order to meet the planned delivery
schedule.
·
Interview staff to determine
suitability for permanent and temporary positions to support the project.
Planning and Scheduling – Contract
Operation
Throughout the contract period :-
·
Liaise with customers on-site
operations manager in order to develop and maintain a maintenance strategy in
line with Caterpillar guidelines.
·
Assess and approve machine delivery
plan to maintain agreed equipment availability and budget requirements.
·
Ensure optimum utilisation of labour,
including subcontractors.
·
Review all work In progress with
branch Supervisor and close off in a timely manner
·
Visit customer main operating
locations at least every two months.
·
Visit operational locations as
necessary to resolve technical and operation issues.
·
Develop machine and component rebuild
pricing and options such as CPT and service exchange.
Equipment Condition Analysis
·
Analyse all system data as required
and investigate the reason for the event. Take corrective action if required.
·
Manage the health of the equipment
and assess any problems using available resource or contacting suppliers then
assign available staff to resolve the issue.
·
Ensure undercarriage is measured and
recommendations are made to change or rebuild undercarriage.
·
Continue to monitor and manage the
ongoing undercarriage wear analysis
·
Ensure all machine tracking devices
are working, reports are being produced and understood by the relevant
stakeholders.
Site Management
·
Complete site staff appraisals for
direct reports.
·
Collate and report site technical
issues to Unatrac Technical dept and ensure issues are resolved with minimal
disruption and cost to both the customer and Unatrac.
·
Co-ordinate attendance of the
workgroup at customer meetings.
·
Manage site equipment warranty issues
so that contractual arrangements are adhered to and assist the Product Support
Department
·
Management in achieving fair and
reasonable warranty cost settlements.
·
Identify site training needs for both
Mantrac and customers staff. Provide proposals to sell training to the customer
and ensure Mantrac staff have the required skills.
·
Ensure all site mandatory
requirements are met e.g. safety and site induction’s.
·
Ensure all site mandatory
requirements are met with regard to environmental control.
·
Manage team health and resources to
optimise performance. If any issues are unable to be resolved at site level,
refer issue to Mantrac Vostok Service Operations Manager or Managing Director.
·
Act as the conduit for applicable CSA
commercial repair issues with Customer Management.
·
Effectively manage regular ‘tool box
talk’ sessions for site staff.
·
Maintain a positive relationship with
customer’s key decision makers to influence their future purchases of prime
products.
·
Ensure that repair target hours are
achieved or reduced without a negative impact on quality.
·
Liaise with customer representatives
to ensure prompt payment for services received.
Housekeeping
·
All vehicles and tooling to be kept
clean and tidy at all times, contamination control is of paramount importance.
Contamination control and cleanliness audits to be carried out monthly
Customer meetings
Meet with the customers
representatives as needed in on sites, head offices. Write, distribute and
maintain meeting minutes for all relevant meetings.
·
Monitor, Manage and report project
profitability
·
Ensure all warranty claims and
correctly submitted and processed.
·
Ensure all service work is correctly
quoted and invoiced,
·
Monitor engineer productivity over
the project life, transferring and utilising engineers from Mantrac branches or
other resources as needed to maintain productivity, profitability and customer
satisfaction
Key performance indicators
·
Machine availability
·
Parts sales versus opportunity
·
Warranty acceptance
·
Service profitability
·
Staff Productivity
Experience either / or
·
Management of customer service
operations
·
Management of earthmoving or
transport fleet operations
·
Management of service workshops
Work environment
·
Indoor: 40%
·
Outdoor: 60%
Experience
·
Essential: Customer interaction and
relationship management
·
Desirable: Large project management
Knowledge
·
Essential: At least 10 years
·
Desirable: 20 years field and
workshop
Skills
·
Essential: Proven experience in
leading a team.
·
Desirable: Experience of maintaining
a large team managing equipment operation and maintenance
Qualifications
·
Essential: Engineering degree or
similar discipline
Additional training /Certification or
membership of professional bodies
·
Essential: Customer relationship
management
·
Desirable: Dealer experience
Core Competencies
·
Customer Focus
·
Emotional Intelligence
·
Innovation
·
Strategic Awareness
·
Leadership
·
Planning, Organising &
Controlling
·
Focus on Business Results
·
Personal Development
How measured
·
Customer satisfaction
·
Staff development
·
Salvage system profitability
·
Developing solutions relevant to
opportunity
·
Staff development
·
Staff productivity
Job
Vacancy: Assistant Accountant
Job Outline: To assess, monitor, plan and manage the efficient
utilization of cash and financial services in a manner consistent with the
objectives of the Company
Main Duties
and Responsibilities
Treasury Management
·
Review daily cash balances and
payments to monitor usage of cash resources;
·
Forecast daily cash requirements and
execute daily financing decisions;
·
Deliver weekly and monthly cash flow reporting
accurately and on time for review;
·
Ensure petty cash controls are
adhered to;
·
Compiling of the daily and monthly
liquidity position reports;
·
Ensure liquidity reports complies
with minimum requirements at all times and that the report is handed in
timeously and correctly to all relevant parties involved;
·
Prepare reconciliation for all bank
and cash accounts;
·
Ensure accuracy of Interbank
movements and interest accruals;
·
Assess accuracy of all treasury
expenses and bank charges;
·
Review petty cash expenses and petty
cash payments.
Company Insurance Matters
·
Liaise with the Commercial Manager
and ensure that all company assets are properly covered against all insurable
risks at all times;
·
Receive and process details of all
insurance claims and communicate to the insurance brokers on an ongoing basis;
·
Plan periodical review meetings with
insurance brokers to review covers taken and outstanding claims;
·
Plan annual meeting in the month of
November to discuss the insurance renewals for the coming year.
General
·
Ensure that proper record keeping
procedures are in place and adhered to;
·
Continuously scrutinise and improve
existing procedures;
·
Ensure proper knowledge of systems
and procedures;
·
Ensure timeously completion of all
correspondence to banks, customers and insurance counter parties;
·
Responsible for Data Quality and
follow-up of incorrect transactions;
Knowledge
·
Experience in preparing cash
forecasts and cash flow analyses.
·
Writing and Reporting skills.
·
Planning & Organising.
·
Delivering Results and Meeting
Customer Expectations.
·
Entrepreneurial and Commercial
Thinking.
·
4 Years Banking & accounting
experience.
Skills
·
Knowledge of the system and
processing activities.
·
Professional image and grooming.
·
Self-confidence and interpersonal
skills.
·
Analytical skills.
·
Bank products knowledge.
Qualifications
·
Holder of a University degree either
in Business, Finance or Accounting from a reputable university.
·
Certified Accountant CPA (K) or ACCA.
·
Proficiency in a computerized
environment with ability to use specialized ERP software.
·
Demonstrate proficiency in use of
computer especially Microsoft office applications.
How to Apply
Your soft copy application letter and
curriculum vitae indicating your regular telephone number should be mailed to
careers@mantrackenya.com so as to reach us not later than 16th February 2018.
careers@mantrackenya.com so as to reach us not later than 16th February 2018.
