Our Client, The Integrated Payment
Services Limited (IPSL) is a payment services provider company and active in
the financial services industry and at the strategic level is held together by
a shared business philosophy. The Company provides high volume transaction
switching and settlement services for inter-bank transactions.
They are now inviting applications
for dynamic professional to fill in the following positions in their Nairobi
office:
Account Executive
(3 Positions)
Reporting to the Products Manager,
the Account Executive will be responsible for managing accounts and achieving
set sales targets.
The incumbent will also be
responsible for maintaining existing relationships and building relationships
with new clients
Principal Accountabilities:
·
Developing solid and trusting
relationship with clients by being the primary contact between clients and IPSL
and bringing in new clients
·
Driving adoption and growth of IPSL
products within the customers as measured by volume, revenue, active
subscribers and usage against set targets
·
Maintaining and converting sales
pipelines by accurately forecasting performance of portfolio to create
consistency to maximize profit
·
Developing a complete understanding
of customer needs and resolving key client issues
·
Analyzing client data to provide
effective customer relationship management
·
Providing products and technology
teams with customer insights that will feed into product enhancements and new
product development
·
Negotiating contracts under guidance
of larger commercial team with client and monitoring timelines for performance
and delivery
·
Establishing and overseeing internal
budgets with the company and external budgets with the client to maintain
reasonable costs related to sales
·
Planning and presenting reports on
account progress, goals, and quarterly initiatives to share with team members and
stakeholders
Key Skills and Qualifications:
·
Bachelor’s degree in Marketing,
Business Administration, Sales, or any relevant field
·
At least 5 years’ relevant experience
in Sales, Account Management
·
Basic computer skills, experience
with CRM software and Microsoft Office Suite, with emphasis on superior Excel
skills.
·
Knowledge of banking or Financial
Systems
·
Knowledge of Payment Systems
·
Experience in sales lifecycle
management
·
Strong negotiation skills
Interested candidates are requested
to forward their updated CVs to recruit@virtualhr.co.ke by Monday 12th March
2018 clearly stating the subject heading “ACCOUNT EXECUTIVE”.
Business
Intelligence Analyst
Reporting to the Products Manager,
the Business Intelligence Analyst will be mandated with supporting management
and customer decision making by inspecting, cleansing, transforming, and
modelling data with the goal of discovering useful information, suggesting
conclusions, and developing reports and presentations.
Principal
Accountabilities:
·
Ensuring that the commercial teams
have accurate information on their performance against set targets and allowing
them engage with customers on a daily basis
·
Preparing and taking ownership for
the quality and accuracy of commercial management reports and board papers
·
Working with key departments and
teams in ensuring service expectations are in line with customer needs by
monitoring performance against SLAs for the switch and response on social media
platforms
·
Developing communication material to
inform customers, stakeholders and the public on switch performance and
activities
·
Compiling Revenue, volume and
customer acquisition Performance statistics and reporting on them against
targets
·
Working with key department in
tracking deployment of new solutions within the channel and troubleshooting on
any challenge that may arise by acting as liaison to technical and operations
team
·
Preparing change requests within the
Switch processes in relation to customer requirements
·
Identifying and tracking customer
complaints and implementing customer satisfaction monitoring and Evaluation
process
Qualifications,
Experience and Knowledge
·
Bachelors’ Degree in Business,
Commerce, Actuarial or any Related fields
·
At least 2 Years’ experience in the
payment industry or Financial Services Industry
·
Must have at least 1 years’
experience in digital payments
·
Experience in data analysis and
Business Intelligence
·
Experience in developing product
positioning and messaging, communications, launching new products, and
developing and executing go-to-market strategies
·
Knowledge of banking or financial
Systems and payment systems
·
Knowledge of business aspects of
payment Schemes
·
Analytical skills
Interested candidates are requested
to forward their updated CVs to recruit@virtualhr.co.ke by 12th March 2018 clearly
stating the subject heading “BUSINESS INTELLIGENCE ANALYST”.
Include your daytime telephone
contacts and addresses of three referees.
Only shortlisted candidates will be
contacted.
