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Front Office Executive Job in Kenya

Front Office Executive

Our client is a serviced apartment currently looking to hire a front office executive.
She will be responsible for welcoming guests and handling any complaints. In doing so, she:
1.   Supervises reservations and the allocation of bedrooms with the Executive Housekeeper

2.   Monitors the customer accounts and till accounts
3.   Applies and ensures the application of the sales strategy to maximize occupancy and average room price
4.   Co-ordinates the reception team, organizing its work and schedules

Responsibilities

·         To monitor the quality of welcome extended to guests
·         To ensure that all hotel standards and procedures are applied
·         To manage daily billing and payments
Entry Requirements and Skills
·         The ability to work and  be a team player
·         The ability to be flexible to be available to work nights, weekends or public holidays
·         Sales ability and Hospitality
·         Adaptability: coping with the diversity of customers and their needs
·         Self-sufficiency
·         Self-control: handling complaints
·         Good relationship skills
·         Good memory: remembering guests
·         Taking the initiative
·         Discretion

Qualifications

·         A business related diploma and a diploma in Front Office will be an added advantage.
·         2 years’ experience of reception and at least one year in a busy hotel
·         Fluency in communication both oral and written. in a second language is an advantage.
·         One must be motivated, friendly, energetic and enthusiastic.
NB: Previous experience in the hotel and hospitality industry will be an added advantage.

How to Apply

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