Front Office Executive
Our client is a serviced apartment currently looking to hire a front office executive.
Responsibilities
Qualifications
Our client is a serviced apartment currently looking to hire a front office executive.
She will be responsible for welcoming
guests and handling any complaints. In doing so, she:
1. Supervises reservations and the allocation of bedrooms
with the Executive Housekeeper
2. Monitors the customer accounts and till accounts
3. Applies and ensures the application of the sales strategy
to maximize occupancy and average room price
4. Co-ordinates the reception team, organizing its work and
schedules
Responsibilities
·
To monitor the quality of welcome
extended to guests
·
To ensure that all hotel standards
and procedures are applied
·
To manage daily billing and payments
Entry Requirements and Skills
·
The ability to work and be a
team player
·
The ability to be flexible to be
available to work nights, weekends or public holidays
·
Sales ability and Hospitality
·
Adaptability: coping with the
diversity of customers and their needs
·
Self-sufficiency
·
Self-control: handling complaints
·
Good relationship skills
·
Good memory: remembering guests
·
Taking the initiative
·
Discretion
Qualifications
·
A business related diploma and a
diploma in Front Office will be an added advantage.
·
2 years’ experience of reception and
at least one year in a busy hotel
·
Fluency in communication both oral
and written. in a second language is an advantage.
·
One must be motivated, friendly,
energetic and enthusiastic.
NB: Previous experience in the hotel
and hospitality industry will be an added advantage.
How to Apply