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Bank Teller Job in Kenya

DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE), a pioneering institution that has combined the best of Sharia values with technology and innovation that characterize the best of modern banking.

Incorporated in 2014 and backed by its age-old values of being Progressive, Innovative, Ethical and Reliable, DIB Bank has put in place channel capabilities, high quality of service and a sound business model to ensure that it is the “The Better Way to Bank”.
To keep our services at a higher level and meet our customers’ maximum satisfaction, we wish to invite applications from suitably qualified candidates to fill in this challenging position:
Job Vacancy: Teller – Mombasa
Job Reference: RB/T/11/18
Job Purpose: Deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements by providing an accurate financial transaction services (Cash Management, Security items, Cheques) as per the Bank’s policies and procedures.
Key Responsibilities
Customer Service
·         Provide high levels of customer service of Cash / teller function by efficiently handling the process and by reducing customer waiting time and service time.
·         Consistently meet and exceed service standards set for the customer services.
Service Quality & Business Operations Control
·         Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow,
high service quality and low level of operational risk
·         To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank
Internal Process
·         Checking notes & denominations to ensure accurate delivery of cash to customers.
·         To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.
·         To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales… etc).
·         Responsible of custodianship of securities as assigned by the Branch Manger
·         To facilitate and participate in the achievement of branch sales target.
Training & Development
·         Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
·         Maintain effective relationship with supervisors and peers to ensure teamwork.
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.
Job Specification
Education: High School and above.
Training / Skills
·         Ability to identify currency
·         Ability to identify fakes ID’s/Passports
·         Identity suspicious transaction and customers
·         Banking knowledge
·         Computer Skills
Work Experience: Minimum 3 years
·         Communication skills
·         Assertiveness
·         Customer focus
·         Team orientation
·         Shariah. Banking services (types and Shariah provisions)
·         Sharia. Foundations & principles of Islamic finance
How to Apply
Send your application and supporting documents to
Indicate the reference as the subject of the email when forwarding your application.
Deadline for applications is 2nd March 2018
Please note that only shortlisted candidates will be contacted.
NB: We are an equal opportunity employer, and do not ask individuals to supply funds as part of the recruitment process.

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