DIB Bank Kenya Limited (DIBBKE), is a
fully owned subsidiary of Dubai Islamic Bank PJSC (AE), a pioneering
institution that has combined the best of Sharia values with technology and
innovation that characterize the best of modern banking.
Incorporated in 2014 and backed by its age-old values of being Progressive, Innovative, Ethical and Reliable, DIB Bank has put in place channel capabilities, high quality of service and a sound business model to ensure that it is the “The Better Way to Bank”.
Incorporated in 2014 and backed by its age-old values of being Progressive, Innovative, Ethical and Reliable, DIB Bank has put in place channel capabilities, high quality of service and a sound business model to ensure that it is the “The Better Way to Bank”.
Job Vacancy: Teller –
Mombasa
Job Reference: RB/T/11/18
Job Purpose: Deliver timely, friendly & error free services for all
customers to ensure the fulfillment of customer requirements by providing an
accurate financial transaction services (Cash Management, Security items,
Cheques) as per the Bank’s policies and procedures.
Key Responsibilities
Customer Service
·
Provide high levels of customer
service of Cash / teller function by efficiently handling the process and by
reducing customer waiting time and service time.
·
Consistently meet and exceed service
standards set for the customer services.
Service Quality & Business
Operations Control
·
Adherence to all established Banks’
Policies, operating manuals, service quality standards and code of conduct for
smooth workflow,
high service quality and low level of operational risk
high service quality and low level of operational risk
·
To eliminate the risk of cash
difference by ensuring compliance to the Bank’s cash control procedures as well
as the Central Bank
requirements.
requirements.
Internal Process
·
Checking notes & denominations to
ensure accurate delivery of cash to customers.
·
To perform the financial transactions
(Cash Management, Security items, Cheques) timely & accurately.
·
To facilitate and participate in any
branch projects (Service Quality Programs, Process changes, Sales… etc).
·
Responsible of custodianship of
securities as assigned by the Branch Manger
·
To facilitate and participate in the
achievement of branch sales target.
Training & Development
·
Attend various training and learning
programs to close the skill gaps and to ensure proper awareness about products
and services, policies and procedures.
·
Maintain effective relationship with
supervisors and peers to ensure teamwork.
All the above accountabilities
includes but not limited to any additional/new tasks or responsibilities
assigned by the supervisor.
Job Specification
Education: High School and above.
Training / Skills
·
Ability to identify currency
·
Ability to identify fakes
ID’s/Passports
·
Identity suspicious transaction and
customers
·
Banking knowledge
·
Computer Skills
Work Experience: Minimum 3 years
Competencies
·
Communication skills
·
Assertiveness
·
Customer focus
·
Team orientation
·
Shariah. Banking services (types and
Shariah provisions)
·
Sharia. Foundations & principles
of Islamic finance
How to Apply
Send your application and supporting
documents to careers@dibkenya.co.ke.
Indicate the reference as the subject
of the email when forwarding your application.
Deadline for applications is 2nd
March 2018
Please note that only shortlisted
candidates will be contacted.
NB: We are an equal opportunity employer, and do not ask
individuals to supply funds as part of the recruitment process.
